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Part Sales & Technical Support Representative

Wipaire Inc South Saint Paul, MN

South Saint Paul, MN

Today

$27 - $40/hr Full time Computer Skills Customer Support End User Support

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Job Description

Support role providing technical and parts assistance to customers in the field service setting, including handling quotes, orders, invoices, freight, warranty claims, and in-person walk-in support, with on-call AOG coverage and occasional travel.

Responsibilities

Provide technical support to customers and resolve product-related questions
Log defect reports into the company software system
Consult multiple data sources to support current and legacy products
Assist walk-in customers with service needs
Help customers identify and order parts using the company software
Prepare and provide quotes
Process orders
Generate and track invoices
Coordinate freight and shipping arrangements
Process warranty claims and work toward resolution

Technologies

Microsoft Excel
Microsoft Word
Microsoft Outlook
Internet
Wipaire software packages

Benefits

Health insurance
Dental insurance
401(k) plan with employer match
Tuition reimbursement
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid time off
Holiday pay
Cell phone stipend

About Wipaire

Wipaire has spent 60 years engineering and manufacturing aircraft floats and serves as a leader in diversified aviation services. Our products enable seaplane conversions and support passenger service, tourism, and firefighting operations worldwide. Wipaire is committed to investing in people, products, and technology while upholding values such as collaboration, technical excellence, work-life balance, and doing the right thing.

Education, Experience and Credentials

Two year trade or technical degree preferred, or equivalent work experience
Experience with general aviation aircraft parts strongly preferred
A&P license preferred
Ability to obtain US passport and be willing to travel on occasion preferred

Knowledge, Skills and Abilities

Self-motivated, fast learner, takes initiative and seeks out customer needs to meet them
Moderate computer skills with Microsoft Excel, Word, Outlook, and Internet; ability to learn Wipaire software and other applications
Effective, proactive team player with flexibility to adjust priorities while maintaining a positive attitude
Detail-oriented, accurate, organized, and skilled at time management to meet deadlines
Strong customer service mindset, responsive to both internal and external stakeholders
Clear English communication skills, both written and verbal, with ability to follow instructions
Ability to sit at a desk for extended periods and work at a computer
Manual dexterity and visual acuity for keyboarding and use of office equipment
Capability to stand and move around the office as needed

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HVAC Applications & Technical Support Engineer

Messana Hydronic Technologies Soquel, CA

Soquel, CA

Today

$75k - $120k/yr Full time Application Support Building Automation Engineer

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Job Description

Messana Hydronic Technologies is seeking an onsite Applications & Technical Support Engineer in Soquel, CA. This role focuses on technical product support, project coordination, installer and customer assistance, and cross‑functional collaboration to advance Messana hydronic heating and cooling systems. The position offers a salary range of $75,000 - $120,000 per year, along with a benefits package that includes 401(k), 401(k) matching, cell phone reimbursement, dental, health, and vision insurance, and paid time off.

Responsibilities

Collaborate with the sales team to select appropriate products, review system layouts, and coordinate projects
Coordinate with external mechanical engineering firms to support design development and finalize drawings and submittals
Assist installers, contractors, engineers, architects, and customers during design, product delivery, installation, and commissioning
Support the setup and implementation of Messana control solutions for hydronic heating and cooling systems
Contribute to preparing and reviewing technical documentation, including submittals, installation manuals, project notes, and brochures
Provide customer training and ongoing technical support for Messana products and systems
Facilitate internal communication of project requirements among sales, operations, software, and technical teams

Requirements

Bachelor’s degree or equivalent technical experience
0 to 4 years of relevant experience in HVAC, hydronics, construction, controls, technical support, or project coordination
Strong organizational, time management, and project coordination skills
Comfortable collaborating with installers, engineers, architects, contractors, and customers
Excellent communication skills with the ability to explain technical information clearly to diverse audiences
Willingness to travel domestically as needed

Benefits

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance

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Help Desk Technician

A-1 WorkForce Gray, TN

Gray, TN

Today

$55k - $75k/yr Full time Active Directory End User Support Hardware Support

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Job Description

A-1 WorkForce is hiring an onsite Help Desk Technician in Gray, TN. The role offers a salary range of USD 55,000 to 75,000 per year, with starting pay determined by experience. Benefits include a 401(k) plan, dental and vision insurance, and paid time off.

You will provide hardware and software support to end users, logging trouble calls and resolutions, and maintaining thorough documentation to support effective service delivery.

Benefits

401(k)
Dental insurance
Paid time off
Vision insurance

Responsibilities

Provide email support to end users
Manage security and anti-virus tasks
Set up PCs within a Windows environment
Address IP telephone issues
Set up and maintain user accounts in Active Directory
Perform hardware support for PCs, printers, and copiers
Log trouble calls, document resolutions, and record processes used in the position

Requirements

Microsoft Windows, all versions
Office 365
Common web browsers (IE, Firefox, Chrome, Safari)
Network configuration (TCP/IP)
Hardware troubleshooting

Technologies

MS Windows (all versions)
Office 365
Common web browsers (IE, Firefox, Chrome, Safari)
TCP/IP
Active Directory

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Today

IT Help Desk Technician

Nuvem Sharon Hill, PA

Sharon Hill, PA

Today

$31 - $36/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

This hybrid IT help desk role supports end-user devices, network infrastructure, and help desk operations across in-house teams, offsite pharmacies, and remote users in Sharon Hill, PA, with on-site presence, on-call rotation, and travel up to 25%.

Responsibilities

Configure, deploy, and support Windows and macOS devices, IoT gear, network printers, mobile devices, cameras, NVRs, and related end-user equipment.
Deliver timely, accurate assistance for hardware, software, conference room systems, and network infrastructure.
Provide hands-on desktop support including hardware/software installations, upgrades, system configuration, backups, and application setup.
Analyze, research, troubleshoot, and resolve technical issues for on-site and remote users.
Provide technical support to executive management.
Oversee user onboarding and offboarding processes.
Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
Maintain accurate inventory of computers, peripherals, phones, and network equipment.
Support and maintain physical network infrastructure, including routers, wireless access points, and switches.
Coordinate with third-party software and hardware vendors for support and issue resolution.
Assist in developing and maintaining standard hardware and software configurations.
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
Create, manage, and modify user credentials across multiple platforms.
Document policies, procedures, and instructional materials as needed.
Travel to client and pharmacy locations as needed to support deployed technology.

Requirements

Experience in a professional help desk or IT support role.
Experience supporting Office 365 and Azure Active Directory, including user, device, and license management.
Strong troubleshooting skills for end-user devices (computers, printers, mobile devices) in on-site and remote environments.
Experience using and managing help desk or ticketing systems.
Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
Experience with Mobile Device Management (MDM).
Hands-on experience with cabling, patching, racking, and network equipment setup.
Valid driver’s license and ability to travel up to 25% to pharmacy and client locations.

Technologies

Windows
Apple (macOS)
IoT equipment
Network printers
Mobile phones
Cameras
NVRs
Conference room systems
Office 365
Azure Active Directory
Azure
WAN
LAN
Wi-Fi
Windows Server
Cisco routers
SonicWall/FortiGate
Virtual machines/VDI
POS systems
Mobile Device Management (MDM)

Benefits

Hybrid work environment
Competitive compensation
Generous PTO
Medical, dental, vision
401(k) with match
Life and disability coverage
Employee Assistance Program
Mission-driven team

Compensation: The expected base compensation for this role is $31.25 - $36.05 per hour.

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Help Desk Technician

LEFCON, LLC Harmony, PA

Harmony, PA

Today

$19 - $22/hr Full time Application Support End User Support Hardware Support

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Job Description

Help Desk Technician at LEFCON, LLC in Harmony, PA onsite, offering USD 19 - 22 per hour, responsible for managing day-to-day client support tickets and delivering world-class customer service and technical support across desktops, printers, and LEFCON technologies.

Responsibilities

Troubleshooting desktops and printers
Day-to-day support activities including ticket creation and resolution
Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
Maintain in-depth knowledge and understanding of LEFCON technologies hosted applications, and services
Must be able to manage multiple tickets at one time
Assist in developing the documentation, knowledge base, and best practice guides
Communicate highly technical information to both technical and non-technical users
Must Haves - Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients
Previous Help Desk experience is required
Experience with ticketing systems and multiple vendor solutions
Certification A+ is highly preferred
Excellent time management skills are absolutely crucial to success in this role

Requirements

Previous Help Desk experience is required
Experience with ticketing systems and multiple vendor solutions
Certification A+ is highly preferred
Excellent time management skills are absolutely crucial to success in this role
Must be able to manage multiple tickets at one time
Communicate highly technical information to both technical and non-technical users

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Remotely

Yes, after 6 months.

Important

Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer ALL pre-screening questions will eliminate you from consideration.

Application Question(s)

Please provide a valid email address that will be used for scheduling initial interviews.
Are you open to working an 11am-7pm shift Monday-Friday?

Ability to Commute

Harmony, PA 16037 (Required)

Work Location

In person

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Today

MSP Help Desk Technician

Trust Tech, LLC Valparaiso, IN

Valparaiso, IN

Today

Full time Application Support Computer Skills Customer Service

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Job Description

Trust Tech, LLC offers a comprehensive benefits package to support employees at every stage of their career. The following benefits are available to eligible staff:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Role overview

The MSP Help Desk Technician provides 1st and limited 2nd level IT support for Trust Tech staff and clients. You will handle problem tracking, recording, resolution and escalation of IT services. This is a salaried exempt, on-site role based in Valparaiso, IN, with a typical 40-45 hour work week and occasional after-hours work.

Responsibilities

Serve as the first point of contact and resolve issues for internal and external customers related to hardware, software, and applications
Actively monitor IT services and address or escalate issues as needed
Resolve user-reported problems within your scope of expertise using available tools, following established procedures and policies
Assist in creating and maintaining Standard Operating Procedures for repeatable scheduled tasks
Create and maintain an inventory and check in/out procedures for Trust Tech hardware used by Professional Services staff
Assist in scheduling coordination for engineering staff
Review and update Help Desk documentation as assigned
Review and propose modifications to procedures with management
Gather, input and analyze data for regular reports distributed to internal and external customers
Obtain concise problem information from customers and convey it clearly
Provide accurate and timely logging of problems and resolutions in the Service Order management system
Escalate problems as appropriate following established policies and procedures
Act as a liaison between customers and engineering staff to ensure accurate problem interpretation and maintain communication during resolution
Maintain in-depth knowledge of Help Desk supported products and services
Test and report results of testing for new services or changes scheduled for release
Collaborate with management to identify Help Desk training that will enhance support delivered to customers
Successfully complete training and certification requirements assigned by management
Additional duties as assigned

Requirements

3+ years of experience in an end user support or help desk environment
Outstanding communication skills and the ability to provide IT services by telephone, email, face to face or virtually
Industry certifications including any combination of: CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA) IT Infrastructure, MOS, MCSA, ITIL Foundation
Certifications associated with Trust Tech products and services
Advanced knowledge of Microsoft Windows, ChromeOS, and iOS Operating Systems
Experience with Internet browsers such as Internet Explorer, Chrome, and Firefox
Proficiency with productivity software including Microsoft Office and Adobe Acrobat
Virus and system health monitoring and remediation
Data backup solutions and services
Desktop and laptop hardware and peripherals
Printer support
Basic to intermediate knowledge of TCP/IP networks, DNS, DHCP
Basic to intermediate knowledge of Firewall concepts and configuration
Basic to intermediate knowledge of Switching, Routing concepts and configuration
Basic to intermediate knowledge of Microsoft Server 2008 R2 and newer
Basic to intermediate knowledge of VMWare and Hyper-V
Basic to intermediate knowledge of Cloud service concepts

Technologies

Microsoft Windows
ChromeOS
iOS
Internet Explorer
Google Chrome
Mozilla Firefox
Microsoft Office
Adobe Acrobat
VMWare
Hyper-V
Microsoft Server 2008 R2 and newer

Work location and schedule

This is an on-site role based in the Trust Tech office at 213 S. State Rd. 49, Valparaiso, IN. Typical schedule is 40-45 hours per week, generally Monday through Friday, with occasional weekend or after-hours work to minimize business impact during system maintenance or migrations.

Physical demands

Moderate physical effort; most work is performed while seated at a desk using a desktop or laptop
Site visits may require standing, walking, and climbing stairs
Occasional lifting of equipment up to 50 pounds unassisted

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IT Support Specialist

Goodwill of North GA Decatur, GA

Decatur, GA

Today

$52k+/yr Full time Computer Skills End User Support Hardware Support

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Job Description

What we offer

Goodwill of North GA invites you to join as an IT Support Specialist in Decatur, GA. This onsite role offers a yearly salary of $51,500 and the opportunity to support end users across locations, install and maintain hardware and software, and contribute to a growing knowledge base. You will be part of a mission-driven nonprofit that relies on dependable technology support to enable programs and services.

Responsibilities

Provide technical support to end users by phone, email, remote tools, and on-site visits as needed
Set up, configure, and install workstations, printers, peripherals, and store hardware
Document, ticket, and track inbound technical requests, delivering accurate resolutions in a timely manner
Monitor the IT Help Desk to ensure timely response and resolution
Triage incoming requests from end users via phone and helpdesk tickets in a courteous manner
Prioritize tickets based on severity and service level agreements, escalating as required
Record and document the problem-solving process for each ticket through to final resolution
Use diagnostic utilities to assist troubleshooting as needed
Access software updates, drivers, knowledge bases, and FAQs to aid problem solving
Identify and learn the software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including software/hardware installation and upgrades, and configuring systems and applications
Create help sheets and knowledge base articles for end users
Provide after-hours support as assigned and per procedures
Carry out other duties as assigned

Requirements

High School Diploma or GED required; Bachelor’s Degree in Computer Science preferred
Minimum one year of experience with PC hardware and software troubleshooting
A+ certification is a plus
Knowledge and experience with MS Office 365 installation and troubleshooting
Familiarity with Windows 10/11 and macOS operating systems
Strong phone support skills for troubleshooting remote issues
Experience in PC hardware installation and troubleshooting
Understanding of troubleshooting client-side issues such as virus and spyware/malware

Technologies

MS Office 365

Working conditions

Ability to push, pull, and lift up to 50 pounds with or without accommodations
Must be able to stand and walk for extended periods
Ability to bend, reach, and grasp throughout the workday
Flexible hours to provide end user support, location deployments, and project setups
Ability to travel to various agency locations to perform support duties as needed