Licensing Support Jobs

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Software Licensing Help Desk Specialist

Empower AI Inc. Remote 🌍 Remote

Remote

Today

$22 - $33/hr Full time End User Support Help Desk Help Desk Support

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Job Description

Empower AI Inc. is seeking a Software Licensing Help Desk Specialist to support software licensing operations in a fully remote environment. In this role, you will be the point of contact for licensing-related service requests, help coordinate with stakeholders and resellers, and keep license keys and internal tools accurate as software contracts and entitlements evolve.

What You’ll Do

Monitor the software licensing mailbox and respond to all incoming requests.
Process licensing service requests while meeting set performance standards, ensuring required user, machine, and product details are complete and properly documented.
Collaborate with end users to communicate software standards and support compliant licensing practices.
Create, or assist with creating, software and asset management and change management requests to update standards or request exceptions for special requirements.
Assist end user software requests by routing tickets to the appropriate stakeholders and partnering with resellers to obtain licensing information as needed.
Coordinate with sites to capture details for complex software deliveries and ensure order resolution.
Support troubleshooting and resolution of IT service request issues that arise from software orders.
Develop and update internal tools used to manage software contracts as products on those contracts change.
Maintain license keys and install packages for software, providing updates to both end users and enterprise software distribution groups.
Provide license keys and install packages to end users and provisioning support personnel as required.

What You Bring

Working knowledge of fundamental concepts, processes, practices, and procedures for technical assignments.
Ability to perform tasks using practical experience and training, with work completed under supervision.
Technical assistance experience for computer users.
Ability to answer questions and resolve computer problems in person, by telephone, or electronically.
Support experience related to computer hardware and software, including printing and installations.
Proven ability to work independently in a full and/or partial remote setting with limited supervision, including the capability to supervise or lead others.
Strong oral and written communication skills across all staff levels and with clients.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments, using practical experience and training to determine how to complete work.
Remote work experience that reflects time management and self discipline, alongside a cultural change management and Agile mindset.

Remote Work and Physical Requirements

Maintain a safe home workspace free from safety hazards and in line with information security policies.
Communicate verbally via phone or video chat and write clearly and succinctly, primarily using a keyboard.
Join meetings on camera with coworkers and government partners via video chat while protecting proprietary company and customer information consistent with information security expectations.
Be able to view computer screens and sit for extended periods.
Travel is not required.

Education and Experience

High school diploma
0 - 5 years of experience

Location: Remote

Pay: USD 22 - 33 per hour

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