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Help Desk Analyst

INFO ORIGIN INC Brecksville, OH 🇺🇸 Remote

Brecksville, OH

Today

$20 - $26/hr Contract Application Support Customer Support End User Support

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Job Description

Support users for statewide child-serving systems in a remote Help Desk Analyst contract role.

Responsibilities

Deliver Tier 1 technical support through phone, email, web inquiries, and live chat.
Help users navigate the system and address questions related to payment processing, known issues, and defect reporting.
Troubleshoot payment processing errors and recommend corrective actions.
Verify user identity, then establish secure system access and manage portal agreements.
Support processing of provider agreements and communicate approval/denial decisions.
Record issues, resolutions, user feedback, and related system inquiries.
Create and maintain procedures, user guides, training materials, and other system documentation.
Assist with training for state/county staff and child-serving providers.
Review business and system processes and recommend improvements.
Act as a liaison across county departments, state agencies, program staff, and community providers.
Stay current with program policies and system requirements.
Prepare reports, correspondence, logs, and other program-related documentation.
Attend meetings, training sessions, conferences, and public events; travel as needed.

Requirements

Experience providing Help Desk, Service Desk, Technical Support, or Application Support.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Experience documenting incidents, procedures, and user issues.
Ability to work with multiple stakeholders and explain technical processes to non-technical users.
Attention to detail and ability to follow security and access-control procedures.
Experience with government, healthcare, social services, or other public-sector systems is a plus.
Creating training materials or providing user training is preferred.
Bachelor’s degree in Information Technology, Computer Science, Business, Public Administration, or a related field (education listed as “pref…” in the source).

Job Details

Location: Ohio (remote)
Compensation: USD 20 - 26 per hourly
Job type: contract
Duration: Long term Contract
Interview: Video

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Help Desk Analyst

viva Remote 🌍 Remote

Remote

Today

$20 - $25/hr Full time Customer Support End User Support Help Desk Support

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Job Description

viva is hiring a Help Desk Analyst to deliver Tier 1 technical assistance and program support for statewide child-serving systems. This remote role supports providers and client staff as they navigate automated platforms, resolve day-to-day issues, and follow security and program policies.

Working across phone, email, web inquiries, and live chat, the Help Desk Analyst helps users complete critical tasks, troubleshoot problems, and contribute feedback that improves system performance and program implementation.

Responsibilities

Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support the development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals in line with security protocols.
Notify providers of approval or denial for Provider Agreements and document outcomes.
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities to improve efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Assist in creating training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Act as a liaison with CDJFS (Departments of Job and Family Services), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and align system support with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Requirements

Prior experience working in a human services, customer service, or administrative support role (required).
Some familiarity with client human services programs (e.g., childcare, children services) (required).
Experience using electronic documentation or case management systems (required).
Strong written and verbal communication skills (required).
Strong organizational skills and ability to manage multiple tasks or deadlines (required).

Location and Pay

Location: Remote
Pay: USD 20 - 25 per hourly

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Today

IT Technician - Help Desk Support

Siouxland Community Health Center Sioux City, IA

Sioux City, IA

Today

Full time Application Support End User Support Hardware Support

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Job Description

Siouxland Community Health Center is seeking an IT Technician to provide help desk support and maintain day-to-day technology systems onsite in Sioux City, Iowa. The role focuses on troubleshooting, system support, and security monitoring across clinic IT infrastructure.

Role Overview

The IT Technician - Help Desk Support position requires advanced IT and help desk experience, including troubleshooting, maintaining systems and equipment, and monitoring security and networks. The incumbent will also help coordinate technical systems and repairs to support reliable clinic operations.

Responsibilities

Develop, implement, design, and set up computer programs, applications, systems, databases, and forms.
Maintain, support, and troubleshoot key software systems.
Maintain, troubleshoot, and secure computer equipment and printers.
Monitor and maintain the security system and assign security keys.
Assign applicable resources to staff, such as email, long distance code, and computer log-on access.
Maintain configuration of clinic-wide operating systems.
Anticipate and troubleshoot issues and system failures affecting networks and web services.
Coordinate and monitor information systems technical systems and repairs.
Perform other duties as assigned; listed responsibilities are not all inclusive.

Required Qualifications

Associate's degree in Information Technology, MIS, or a related field.
Bachelor's degree preferred.
Programming skills and/or previous work experience with Microsoft Access.
Strong organizational skills.
Strong communication skills, including oral and written communication.
Presentation skills and interpersonal skills.
Previous experience in computer troubleshooting and problem-solving required.
Previous experience with a variety of computer applications required.
Knowledge and experience with Windows server, Windows XP/7/10 Professional, and Exchange Server.

Technology Environment

Microsoft Access
Windows Server
Windows XP
Windows 7
Windows 10 Professional
Exchange Server

Pre-Employment Screening

Pre-employment drug screen
Background check
Review of required immunizations

Religious or medical accommodations may be granted for pre-employment requirements.

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IT Support Lead

Rho New York, NY

New York, NY

Today

$90k - $130k/yr Full time End User Support Google Workspace Hardware Support

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Job Description

Rho is seeking an IT Support Lead to manage the technology foundation for its New York City office and distributed team. This is a hands-on, in-office role where you will serve as the primary contact for employee IT support and lead day-to-day operations across devices, identity, and office infrastructure.

Key Responsibilities

Act as the primary point of contact for employee IT support, covering hardware, software, access, and troubleshooting, with an emphasis on fast, friendly resolution.
Own device lifecycle management for macOS and Windows, including procurement, provisioning, MDM administration, and secure offboarding.
Administer core identity and SaaS systems, including SSO, Google Workspace, Slack, and related tools, with responsibility for access onboarding and offboarding.
Manage the NYC office IT infrastructure, including networking, AV, conference rooms, and on-site hardware.
Build and document IT processes, runbooks, and self-service resources to support scale as Rho grows.
Partner with Security, People, and Finance on access controls, compliance, and asset management.
Lead IT onboarding for new hires and ensure a smooth day-one experience.

Required Qualifications

5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
Hands-on expertise administering macOS and Windows, including MDM tools and identity or SSO platforms.
Strong working knowledge of Google Workspace and Slack and experience with common SaaS administration.
Experience managing office IT infrastructure, including networking, AV, and conference room technology.
Strong troubleshooting skills and a customer-service mindset, focused on making IT straightforward for colleagues.
Clear communication skills with the ability to document processes and support non-technical teammates.
Willing and able to work on-site 5 days per week in the NYC office.

Technologies

macOS
Windows
MDM
SSO
Google Workspace
Slack
SaaS
Networking
AV

Compensation and Location

Location: New York, NY (onsite).
Salary: USD 90,000 - 130,000 per year.
Experience: 5 years minimum.

Benefits

Equity
Healthcare benefits
Paid time off

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Today

IT Service Desk Analyst

Kronia Manhattan, NY

Manhattan, NY

Today

$40 - $45/hr Contract Application Support Device Management End User Support

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Job Description

Kronia is seeking an IT Service Desk Analyst to join an on-site IT Operations team in Manhattan, NY. This contract role focuses on advanced troubleshooting and escalation support, along with ongoing administration for devices, applications, and user lifecycles across modern endpoint and identity tools.

The position supports end users through reliable endpoint compliance practices and an emphasis on maintaining a smooth, consistent user experience across both macOS and Windows environments.

Responsibilities

Provide advanced troubleshooting and escalation support for IT issues.
Manage device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments.
Maintain endpoint compliance to support organizational standards.
Support a seamless user experience for end users.

Requirements

3-6 years of experience in IT support.
Experience with Google Workspace administration.
Strong experience with Jamf Pro for macOS and Microsoft Intune for Windows.
Solid knowledge of macOS and Windows 10/11 environments.
Experience with SSO, MDM, identity and access management, and endpoint compliance.
Familiarity with networking concepts, including VPNs, and troubleshooting tools.
Experience creating technical documentation and SOPs.
Strong communication, problem-solving, and time management skills.
Experience with scripting (Bash or PowerShell) and automation tools.
Familiarity with Zendesk or similar service management platforms.

Technical Focus

Google Workspace
Jamf Pro
Microsoft Intune
macOS
Windows 10 and Windows 11
SSO, MDM, identity and access management
Zendesk, Bash, PowerShell

Job Details

Location: Manhattan, NY (onsite)
Work model: On-site (5 days per week)
Employment type: Contract
Pay rate: USD 40-45 per hour

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IT Support Administrator

Known New York, NY

New York, NY

Today

$95k - $110k/yr Full time Active Directory Azure Active Directory Cloud Platforms

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Job Description

Known is hiring an IT Support Administrator to serve as a primary technical point of contact and help keep staff systems running reliably in a hybrid New York setup.

Responsibilities

Own incoming IT support requests as part of the IT Support team; triage, prioritize, and resolve tickets within the SLA
Deliver hands-on and remote support for macOS and Windows devices, including setup, deployment, troubleshooting, and repair coordination
Support daily employee needs across tools such as Zoom, Slack, Google Workspace, Microsoft 365, and other applications
Run end-to-end onboarding and offboarding: provision accounts, devices, and access for new hires, and deprovision fully for departing employees
Manage and troubleshoot Apple and Windows laptops and Apple mobile devices
Spot recurring issues and document fixes in a shared knowledge base to improve resolution speed across the team
Partner with the Infrastructure team on baseline administration for SaaS infrastructure, including Slack, Google Workspace, Microsoft 365, Entra ID, and the Atlassian suite
Manage user access and group membership, including application provisioning through Lumos and Entra ID
Keep configuration and change activities aligned with company ITIL practices
Identify repetitive manual workflows and propose automation opportunities
Build and maintain workflow automations to reduce repetitive support and provisioning tasks

Requirements

Minimum 5 years of IT and IT support experience
Hands-on experience in an IT support or helpdesk environment supporting both macOS and Windows
Experience supporting C-Level executives with White Glove support
Experience supporting conference room AV hardware and software, including Zoom Rooms
Familiarity with identity and access management including SSO and MFA, plus Entra ID
Familiarity with endpoint management tools including Jamf and Intune
Familiarity administering Google Workspace and Microsoft 365
Working knowledge of ITIL service management and ticket-based support in Jira Service Management or a similar platform
Clear written communication for documentation and user-facing help

Technology

macOS, Windows
Zoom, Slack, Google Workspace, Microsoft 365
Entra ID (SSO, MFA)
Atlassian suite
Lumos
ITIL, Jira Service Management
Jamf, Intune
Zoom Rooms

Benefits

Unlimited paid time off
401k with company matching and no vesting period
Annual bonuses
Generous medical plan
Paid parental leave

Nice to Have

Jira Service Management/Atlassian admin experience
Experience with Lumos
Hands-on automation work building workflows in N8N or comparable tools
Experience using Claude or other AI tools in support or operations settings
Agile project management experience
Zoom administration experience

Additional Information

Location: New York, NY (hybrid)
Work schedule: 9:00 a.m. to 6:00 p.m.
Hybrid cadence: 4 days/week in the NYC office
Compensation: USD 95,000 - 110,000 per year

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Today

Executive IT Support

Success Academy Charter Schools New York, NY

New York, NY

Today

$140k - $160k/yr Full time Av Support Device Management End User Support

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Job Description

This Executive IT Support role delivers concierge-level, high-touch technology services for Success Academy Charter Schools’ C-suite executives, board members, and key stakeholders. The position is based in New York, NY and includes VIP incident coverage with discreet support via an on-call rotation.

Role Scope

Provide priority technical support for executive hardware and communication needs, with a focus on minimizing downtime while maintaining clear, non-technical updates. The role also covers boardroom and hybrid event technology readiness, proactive provisioning and security coordination for executive assets, and dependable after-hours support for critical business moments and international travel.

Responsibilities

Deliver concierge-level, priority support for executive hardware, software, mobile devices, and home office setups. Troubleshoot complex, multi-platform issues across macOS, Windows, iOS, and Android while prioritizing urgency and minimal disruption.
Manage high-priority incidents with clear status communication and tailored explanations based on executive preferences, including root-cause analysis and resolution focus.
Support and oversee high-stakes boardroom meetings, hybrid conferences, and live webcasts. Ensure seamless audio-visual performance, display readiness, and network connectivity for executive presentations using Microsoft Teams, Zoom, and enterprise AV hardware.
Coordinate device provisioning, secure configuration, and lifecycle management for executive assets. Partner with the Cybersecurity team to enforce security policies, including MDM, multi-factor authentication, and endpoint protection, without disrupting executive workflows.
Perform regular preventive maintenance on executive hardware and communication channels to reduce recurring issues.
Handle sensitive and confidential corporate information with strict discretion and compliance-aligned practices.
Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel and critical business events.

Requirements

Minimum 5 to 7 years in enterprise IT support, including at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
Advanced troubleshooting capability in macOS, iOS, Windows 11, and the Microsoft 365 ecosystem.
Experience with enterprise Mobile Device Management (MDM) platforms such as Intune and Jamf.
Familiarity with modern enterprise video conferencing hardware and room systems, including Crestron, Logitech, and Teams Rooms.
Strong understanding of enterprise networking, VPNs, and secure remote access protocols.
Impeccable communication and interpersonal skills, with a calm, patient approach under pressure.
High emotional intelligence and proactive anticipation of executive technology needs.
Uncompromising integrity and a commitment to data privacy and discretion.

Key Technologies

Operating Systems: macOS, Windows 11, iOS, Android
Collaboration: Microsoft 365, Microsoft Teams, Zoom
MDM and Security: Intune, Jamf, MDM, multi-factor authentication, endpoint protection
AV and Room Systems: Crestron, Logitech, Teams Rooms
Networking: VPNs

Location and Schedule

Location: New York, NY (onsite)
Coverage: After-hours and weekend support via on-call rotation for urgent travel and critical business events

Compensation

Salary: USD 140,000 - 160,000 per year

Benefits

Full benefits program
Opportunities for professional growth

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