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Help Desk Manager

Leidos Chantilly, VA

Chantilly, VA

Today

$92k - $167k/yr Full time Customer Service Customer Support End User Support

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Job Description

This onsite role in Chantilly, VA leads a technical help desk team and oversees daily operations to ensure timely resolution of user issues.

Responsibilities

Oversee 24/7 help desk operations to maintain continuous coverage
Direct Level II technicians, monitor ticket volumes and performance metrics, and push the team to exceed service targets
Track and analyze support metrics, identify trends in user requests, and produce management-facing reports
Identify improvement opportunities and implement strategies to raise service quality and user satisfaction
Set clear team goals and drive staff to achieve results while maintaining accountability
Coordinate resources during escalated off-hours issues
Develop, implement, and administer training procedures and policies for help desk staff
Own troubleshooting efforts and resolution of technical issues, while identifying root causes
Collaborate with cross-functional teams to optimize handoffs and support strategic initiatives to improve customer experience
Lead weekly team meetings and provide periodic one-on-one coaching
Communicate effectively with senior-level clients

Requirements

Bachelor's degree with 6-8 years of relevant experience, or Master's degree with 2-4 years of relevant experience
Active Security+ certification or ability to obtain prior to starting
Active TS/SCI clearance with ability to be approved for poly
Strong verbal and written communication skills
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making abilities
Self-starter who can work both independently and in a team
Familiarity with Commercial Off The Shelf products used by the program: Oracle Identity and Access Management suite, Apache webgates, and CA API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding of COTS integration and custom code development

Technologies

Oracle Identity and Access Management (IdAM) suite
Apache webgates
Computer Associates (CA) API Gateway
Shell
Bash
Oracle IdAM productions (OAM, OUD, OIF, OID)
WebLogic
Linux/UNIX
LDAPs
PKI Authentication

Benefits

Competitive compensation
Health and Wellness programs
Income protection
Paid leave
Retirement benefits

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Today

Help Desk Engineer

Brown Jordan El Paso, TX

El Paso, TX

Today

$75k - $80k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

What Brown Jordan offers

Join Brown Jordan as a Help Desk Engineer in El Paso, TX, onsite, and become a key part of a team delivering end-user support, systems administration, and infrastructure troubleshooting across the organization. This senior role emphasizes ownership of complex issues, ongoing process improvements, and escalation leadership. The position requires 24/7 on-call availability across multiple sites and carries a competitive annual compensation range of USD 75,000–80,000. A Bachelor’s degree and 4–6 years of related experience are required.

Responsibilities

Provide first-, second-, and third-level technical support to onsite and remote users in English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline capabilities
Respond to, prioritize, troubleshoot, and resolve requests via ticketing, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations
Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics
Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff
Lead and contribute to system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve reliability

Requirements

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable using AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technologies

Active Directory
Microsoft 365
Exchange Online
DNS
Group Policy
Windows
macOS
Intune
JAMF
Kandji
SCCM
Azure
AWS

Benefits

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application questions

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

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Today

Help Desk Technician

NexTitle Bellevue, WA

Bellevue, WA

Today

$40k - $60k/yr Full time Application Support Computer Skills Customer Support

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Job Description

NexTitle is seeking a Help Desk Technician to deliver on-site end-user IT support in Bellevue, WA.

Responsibilities

Serve as the primary point of contact for end-users to receive support and maintenance of computer systems, desktops, and peripherals.
Receive, prioritize, document, and actively resolve end-user requests related to installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software to ensure optimal performance; escalate when appropriate.
Troubleshoot problem areas in person, by telephone, or via email and provide end-user assistance as required.
Escalate incidents to the appropriately experienced technician when needed.

Requirements

Route incoming helpdesk requests via telephone and email to ensure courteous, timely, and effective resolution of end-user issues.
Document all pertinent support information in the helpdesk ticketing system, including categorization, impact/severity, nature of the problem, and the problem-solving process through to final resolution.
Prioritize and schedule problems; escalate to the appropriately experienced technician when required.
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users; recommend and implement corrective solutions, including offsite repair for remote users as needed; accurately document failures, repairs, installations, and removals.
Identify and learn the software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Respond to moves, adds, and changes requests as submitted.
Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.
Perform preventative maintenance on workstations, printers, and peripherals.
Test fixes to ensure problems are adequately resolved and conduct post-resolution follow-ups.
Develop user-facing help sheets and FAQ lists.
Basic knowledge of computer hardware, including desktops, monitors, printers, and scanners.
CompTIA A+ and Network+ certifications preferred.
Experience with desktop and server operating systems, including Windows 10 and Windows 11.
Application support experience with Microsoft Office, Adobe Acrobat, and antivirus solutions (Symantec Endpoint, Sophos).
Working knowledge of help desk programs (KACE, Web Helpdesk, Service Desk Plus).
Excellent written and oral communication skills; strong interpersonal abilities; ability to research and explain technical concepts to non-technical staff.
Keen attention to detail; proven analytical and problem-solving capabilities.
Ability to prioritize and execute tasks in a high-pressure environment; strong customer service orientation; collaborative, team-oriented mindset.
Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access) and familiarity with peripherals, connections, and networking.

Technologies

KACE
Web Helpdesk
Service Desk Plus
Windows 10
Windows 11
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Adobe Acrobat
Symantec Endpoint
Sophos

Benefits

Generous Paid Parental Leave program
Employee Referral Program $5,000
Tuition Reimbursement Program
Matched 401(k) Plan
9 Company Paid Holidays
Medical, Dental and Vision
Health Savings Accounts
Life Insurance
Short Term & Long Disability
Flexible Spending Accounts
401(k)
Dental insurance
Vision insurance

Compensation

USD 40,000 - 60,000 per year

Work Location

Bellevue, WA, on-site

About NexTitle

NexTitle is a fast-growing Title and Escrow company with multiple offices across the Pacific Northwest and the Hawaiian Islands. The team emphasizes Growth, Relentless Self Improvement, Kindness, Being Different, Next Level Service, Connection, and Ownership. The culture supports flexible work arrangements and even allows dogs in the office, reflecting a practical, people-focused approach to work-life balance.

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Help Desk Technician

Frazier Industrial Company Long Valley, NJ

Long Valley, NJ

Today

$55k - $60k/yr Full time Active Directory Administrative Support Application Support

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Job Description

Provide on site and remote IT support for a manufacturing facility, owning and troubleshooting plant IT equipment and MES related projects.

Responsibilities

Deliver hands on IT support at the facility for Windows desktops, laptops, tablets, mobile devices, printers, and peripherals.
Install and configure Windows workstations and standard business software including Microsoft Office, and keep them up to date.
Triages local and remote tickets, diagnoses issues, and implements timely resolutions, escalating to the broader IT team when needed.
Educate employees on basic IT usage, software tools, and MES system functions.
Support onboarding and offboarding for new hires, create Active Directory accounts, and image and set up workstations.
Help monitor and maintain plant wide network connectivity, including wired and wireless infrastructure.
Provide support for switches, access points, VoIP phones, and related systems under guidance from the central IT Operations Team.
Ensure IT equipment on the production floor is clean, safe, and compliant with plant standards.
Document troubleshooting steps, system changes, and incident resolutions.
Maintain inventory of IT equipment, spare parts, and replacement hardware.
Participate in local and corporate IT projects as required.
Occasional after hours or weekend maintenance when scheduled.
Possible travel to other company sites or training locations as needed.

Requirements

IT support experience of 2 years is required.
Computer networking experience of 1 year is required.
Software troubleshooting experience of 1 year is required.

Technologies

Windows
Microsoft Office
Office 365
Active Directory
MES (Manufacturing Execution Systems)
PLC systems
TCP/IP
VLANs
Wi-Fi
VoIP

Benefits

401(k) plan
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Other

On site position
Health, dental, and vision insurance
401(k) with company match
Paid time off and holiday schedule

Experience

IT support: 2 years (Required)
Computer networking: 1 year (Required)
Software troubleshooting: 1 year (Required)

Ability to commute

Long Valley, NJ 07853 (Required)

Work location

In person

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Today

Helpdesk Technician

DKKD Staffing Los Angeles, CA

Los Angeles, CA

Today

$75k+/yr Full time Access Provisioning Active Directory Application Support

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Job Description

Benefits and work environment

This hybrid role in Los Angeles offers a competitive USD 75,000 per year salary and the opportunity to support around 200 employees across Southern California. You will be the first point of contact for technical issues in a fast paced setting, with hybrid onsite options to fit your schedule.

Responsibilities

Act as the initial IT support contact for internal users
Diagnose and resolve issues spanning hardware, software, networks, and systems
Provide support for Microsoft O365, Azure, and Windows 10/11 environments
Administer user accounts, access permissions, and onboarding/offboarding processes
Set up and maintain application provisioning and system access
Troubleshoot email, cloud apps, and workstation problems
Document, track, and monitor issues from report to resolution
Collaborate with the IT team on escalations and continuous improvements

Requirements and qualifications

Experience in Help Desk or Desktop Support at levels 1 or 2
Proven ability to support multiple locations remotely
Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
Experience with ticketing systems
A+ certification required; Network+ preferred
Bachelor’s degree preferred
Strong problem solving and communication skills
Focus on first-line IT support across multiple sites and troubleshooting across systems, users, and applications
Experience with small to mid-size environments (fewer than 500 users)
Hands-on experience with O365 and Azure, Windows 10/11, workstations, infrastructure and network support, cloud apps, email troubleshooting, and user provisioning

Technologies

Microsoft O365
Azure
Windows 10/11
Ticketing systems

About DKKD Staffing

Building teams from CIO to Helpdesk, including HR across the US.

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Today

Senior Help Desk Technician

M3 Networks Southlake, TX

Southlake, TX

Today

$55k - $75k/yr Full time Azure Business Systems Cisco

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Job Description

M3 Networks offers a flexible hybrid work environment in Southlake, TX, with a competitive salary of $55,000 – $75,000 per year and a comprehensive benefits package. Our culture emphasizes collaboration, proactive service, and steady growth. The Senior Help Desk Technician (Level 3) provides advanced troubleshooting, acts as an escalation point, and drives proactive service delivery through ConnectWise ticketing, automation, and reporting.

Responsibilities

Manage and document service tickets in ConnectWise Manage, with timely updates and a minimum of nine hours per day logged as Resolution Notes.
Leverage ConnectWise Automate to streamline repetitive tasks, run remote scripts, monitor networks, and implement proactive measures to reduce incidents.
Maintain frequent, professional client communication via ConnectWise, provide status updates, manage expectations, and address escalations promptly.
Install, configure, and troubleshoot on prem and cloud servers ( AWS, Azure ), virtualized environments ( Hyper-V, VMware ), and hybrid infrastructures.
Configure secure remote access solutions (VPN, RDP, MFA) and optimize firewall settings to ensure secure connections.
Implement and manage backup solutions using ConnectWise and third‑party tools, ensuring recovery plans meet RTO and RPO targets.
Provision and manage Microsoft 365 and Google Workspace accounts, troubleshoot mail flow, configure security settings ( SPF, DKIM, DMARC ), and assist with migrations and hybrid setups.
Implement anti phishing, anti spam, and compliance policies within Microsoft 365 Defender and similar tools to maintain secure communication.
Provide remote and onsite support for Windows and macOS, addressing hardware, software, and connectivity issues as needed.
Deploy and monitor endpoint protection and patch management to keep systems secure and compliant.
Design and maintain Hyper‑V and VMware environments, including high availability, load balancing, and performance tuning.
Configure and manage SAN, NAS and other storage solutions with data deduplication, encryption, and replication strategies.
Configure, manage, and troubleshoot firewall solutions (SonicWALL, Cisco, Fortinet) including SD‑WAN and VPNs.
Implement IDS/IPS, web filtering, and other modern security measures to strengthen network protection.
Optimize WAN performance, configure VLANs, and set QoS for voice and data traffic.
Manage public and hybrid cloud resources in AWS and Azure, focusing on cost optimization, scaling, and performance monitoring.
Use PowerShell and Python to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency.
Document configurations, changes, and troubleshooting steps comprehensively in ConnectWise and other systems.
Monitor and enforce regulatory compliance (HIPAA, GDPR) and internal security policies.
Provide regular client reporting on system health, incident response, and project status with clear optimization insights.
Provide 24/7 proactive monitoring and rapid response using RMM tools such as ConnectWise Automate.
Conduct network health checks, vulnerability assessments, and patch management to prevent downtime.
Own complex issues, perform root cause analysis, and implement long‑term fixes to reduce recurrence.
Engage with clients as a trusted advisor to align IT strategies with business objectives.
Support pre‑sales engineering by offering technical expertise, assessing requirements, and designing solutions.

Requirements

Expert proficiency with ConnectWise Manage and ConnectWise Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure and AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills with the ability to oversee technical projects from start to finish.
Excellent verbal and written communication for client‑facing interactions.
5+ years of experience in a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+ or Security+ or equivalent.
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Technologies

ConnectWise Manage
ConnectWise Automate
AWS
Azure
Hyper‑V
VMware
VPN
RDP
MFA
Microsoft 365
Google Workspace
Microsoft 365 Defender
SonicWALL
Cisco
Fortinet
SAN
NAS
PowerShell
Python
Windows Server
IDS/IPS
Web filtering
SD‑WAN
VLAN
QoS

Benefits

Salary range: $55,000 to $75,000 annually, commensurate with experience
Health, dental, and vision insurance
Paid time off
401(k) and 401(k) matching
Flexible schedule
Referral program

Hiring Process

Submit your application
Video interview (about 20 minutes)
Technical assessment (30 minutes to 1 hour)
Receive and accept an offer

Work Location

Hybrid work arrangement with 80% remote and 20% onsite presence in Southlake, TX 76092.

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Today

Tier 1 Network Monitor/Help Desk Support

General Dynamics Information Technology Beale AFB, CA

Beale AFB, CA

Today

$61k - $79k/yr Full time End User Support Help Desk Incident Management

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Job Description

Tier 1 network monitoring and help desk support for the Air Force ISR mission, providing fault detection, incident response, and operational support across a global enterprise; on-site at Beale AFB, CA.

Responsibilities

Identify, isolate, and remediate anomalies across network and information processing components to support fault management
Monitor all network nodes to ensure ongoing operational integrity
Answer trouble calls and triage issues
Create and maintain trouble tickets and logs documenting anomalies and corrective actions
Review trouble and error logs to guide troubleshooting and capture performance metrics
Provide technical support to resolve issues or escalate to the appropriate level
Operate and administer network monitoring tools to support troubleshooting and trend analysis
Document network issues in the 480 ISRW approved system of record to enable trend reporting
Provide technical input for data network planning, engineering, and design
Report trouble calls to the Mission Control Center upon receipt and provide hourly updates until resolution, unless directed otherwise by the DOC Crew Commander
Deliver quarterly trend and workload metrics to the Operations Supervisor via a PowerPoint presentation