Microsoft Powershell Support Jobs

1 job found

1d ago

Desktop Support Engineer I

Specialty Appliances LLC Cumming, GA

Cumming, GA

1d ago

Full time Active Directory Azure Ad / Entra Id Cloud Platforms

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Job Description

Provide hands-on and remote IT support for end users and lab environments, with a focus on Windows, identity, networking, and cloud-connected systems.

Responsibilities

Deliver on-site support at the Cumming, GA lab and remote support to other company labs using phone, Microsoft Teams, the ticketing system, and remote-control tools
Install, configure, and troubleshoot Windows, macOS, and Linux workstations and laptops
Support device and peripheral needs, including printers, scanners, docking stations, and other lab equipment
Prepare, deploy, and retire devices using standard build procedures, including new-hire setups and offboarding
Troubleshoot CAD and production workstations and connected lab equipment; coordinate with vendors when issues fall outside internal scope
Apply software updates and patches following established schedules and change procedures
Maintain accurate hardware and software asset inventory
Be available for occasional after-hours or weekend maintenance and urgent production support across Eastern and Central time zones
Perform Active Directory and Microsoft Entra ID account administration, including onboarding/offboarding, password resets, account unlocks, and group membership changes
Support MFA enrollment, sign-in issues, and access-related problems; escalate required policy changes to senior team members
Assist with the transition from on-premises Active Directory to Entra ID, including device enrollment, user communication, and post-migration troubleshooting under guidance
Support Microsoft 365 applications for end users, including Outlook, Teams, OneDrive, and SharePoint
Perform first-line troubleshooting for wired, wireless, VPN, and internet connectivity; gather diagnostics before escalating
Handle on-site Cumming tasks such as patching cables, replacing network devices, moving equipment, and checking UPS units
Act as on-site hands for senior engineers and vendors on infrastructure work; coordinate remote hands for other labs
Monitor assigned system and service health alerts and route issues to the correct owner
Triage user-reported issues involving AWS, Azure, and vendor-hosted applications; determine whether impact is local, network, identity, or service-side
Open, track, and follow up on vendor support cases, keeping users and internal stakeholders informed
Complete basic, well-documented administrative tasks in AWS and Azure as assigned (with appropriate access and oversight)
Document tickets thoroughly, including troubleshooting steps, known root cause, and resolution
Create and maintain knowledge base articles, how-to guides, and standard procedures for recurring issues
Follow security and compliance practices required by HIPAA, ISO 13485, and 21 CFR Part 11, including access controls, change records, and appropriate handling of protected health information
Promptly report suspected security incidents, phishing attempts, or policy violations through established channels
Use AI-assisted tools (e.g., Claude, Microsoft Copilot) for research, drafting documentation/KB articles, and building simple scripts
Verify AI-generated outputs before acting, especially for commands or configuration changes on production systems
Follow organizational AI usage policies and avoid sharing sensitive company or patient information with external AI services
Communicate work status, progress, and blockers clearly; ask for help after initial research when needed
Receive feedback and apply it to improve work quality; help others when asked
Participate in learning activities tied to agreed training and certification goals and maintain respectful collaboration
Participate in culture fit interviews as part of the recruiting process

Requirements

Working proficiency supporting Windows 10/11 desktops and laptops, including setup and reprovisioning, drivers, patches, user profiles, printers, and common peripherals
Foundational experience with Active Directory user and group administration (account creation, password resets, unlocks, group membership) and awareness of Microsoft Entra ID and MFA, including differences between cloud identity and on-premises AD
Ability to support Outlook, Teams, OneDrive, and SharePoint, including mailbox access, sync, and basic licensing issues
Understanding of core networking concepts: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ability to use tools such as ping, ipconfig, tracert, nslookup to isolate connectivity issues
Basic ability to navigate and troubleshoot macOS and Linux, including user accounts, network settings, application installation, and common command-line tasks
Conceptual understanding of AWS and Azure (VMs, storage, identities/roles) sufficient to triage user-facing issues and route them correctly
Experience working from a ticket queue, documenting troubleshooting steps/resolutions, and supporting users with remote-control tools
Patient, professional communication with non-technical users; ability to minimize disruption to lab production
Clear technical communication in plain language by phone, Teams, and email, including escalation with context and steps already taken
Accountability for tickets from intake to resolution using documented procedures and keeping users informed
Eagerness to build depth across Windows, identity, networking, and cloud; asks questions after initial research; comfortable with change during modernization
Ability to handle access to user accounts, devices, and patient-related data with confidentiality and sound judgment
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
Entry-level certifications such as CompTIA A+, Network+, Security+, MS-900, AZ-900, MD-102, or AWS Certified Cloud Practitioner
Exposure to endpoint management tools such as Microsoft Intune and Windows Autopilot
Exposure to hybrid identity concepts (e.g., Entra Connect or Cloud Sync, hybrid-joined devices) or participation in an AD-to-Entra migration
Experience with Apple device management such as Jamf or Intune for macOS
Familiarity with basic scripting in PowerShell or Bash to automate routine tasks
Experience supporting multi-site organizations or remote locations
Exposure to regulated healthcare, medical device, or manufacturing environments (e.g., HIPAA, ISO 13485)
Exposure to supporting 3D scanners, 3D printers, CAD workstations, or specialized production equipment
Valid driver’s license and willingness to travel to another lab location only if an unusual situation requires on-site support

Technologies

Windows 10, Windows 11
Active Directory, Microsoft Entra ID, MFA
Microsoft 365: Outlook, Teams, OneDrive, SharePoint
Networking: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ping, ipconfig, tracert, nslookup
macOS, Linux
AWS: virtual machines, storage
Azure: virtual machines, storage
Microsoft Copilot, Claude
PowerShell, Bash
Jamf, Microsoft Intune, Windows Autopilot, Endpoint Administrator (MD-102)
Certifications/Foundations: Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Network+, CompTIA Security+, AWS Certified Cloud Practitioner
Hybrid identity: Entra Connect, Cloud Sync
Compliance: HIPAA, ISO 13485, 21 CFR Part 11

Benefits

Medical, Dental & Vision Insurance
Short-term Disability, Long-term Disability, AD&D and Life Insurance Policies
Paid Vacations
9 Paid Company Holidays
Bonus Plan
401(k) with Company Match

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