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IT Help Desk Support

Optimus Health Care, Inc. Bridgeport, CT

Bridgeport, CT

Today

Full time Customer Service End User Support Help Desk Support

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Job Description

IT Help Desk Support Level I is a full-time, customer service-focused position providing first-line technical assistance to users across multiple sites in the Bridgeport area. The role supports end users through help desk requests, troubleshooting, and timely escalation to higher-level support when needed, with travel and an after-hours on-call rotation.

Role Overview

This onsite position at Optimus Health Care, Inc. in Bridgeport, CT centers on delivering responsive IT support. Support requests are handled via phone, email, and a helpdesk management system, with coordination across multiple offices and support teams for server and network service-related issues.

Key Responsibilities

Provide first-line response for users experiencing information technology issues and problems.
Respond to technical assistance requests by phone, email, and/or through a helpdesk management system.
Use general troubleshooting techniques and knowledge bases to diagnose and resolve end-user issues.
Escalate more complex problems to the appropriate Level 2 and Level 3 support teams.
Provide IT support across multiple offices, including maintenance of service across 15+ sites network infrastructure and related system security, integrity, and reliability.
Travel between the various locations as required.
Support an After Hours On-call rotation schedule.
Collaborate with Level 2 and Level 3 Support/Engineering on server and network service-related issues as they arise.
Perform other related duties as required.

Required Qualifications

Associate's degree or equivalent in IT, Computer Science, or a related field (certifications are a plus).
1 to 3 years of experience in PC support.
General hands-on knowledge of end-user software applications, including Microsoft Office 365 (Outlook, Word, Excel, PowerPoint).
Strong hands-on knowledge of Windows 11 operating systems.
Knowledge of antivirus and IT security programs.
Working knowledge of network technologies, relevant software, hardware, and other equipment.
Excellent working knowledge of PC laptop hardware builds.
Experience with desk-side support.
Good general networking skills.
Knowledge and ability to configure, upgrade, and support Windows 11 client OS software and Office M365 suite applications, including Outlook and Outlook Web Access.
Ability to use Remote Desktop Services such as TeamViewer.
Proven ability to support and help train end users.
Effective communication and interpersonal skills.
Working knowledge of desktop business applications such as Microsoft Office 201X.
Working knowledge of TCP/IP networking.
Working knowledge of firewalls and Virtual Private Networks (VPNs) and related security.
Working knowledge of telecommunication equipment including cellular phones, iPhone, and Android devices.

Technology Stack

Windows 11
Microsoft Office 365
Outlook
Outlook Web Access
Remote Desktop Services
TeamViewer
Microsoft Office 201X
TCP/IP networking
Firewalls
Virtual Private Networks (VPNs)
Antivirus
Cellular phones, iPhone, Android devices

Benefits

Excellent health and welfare benefit options
Competitive compensation

Optimus Health Care, Inc. offers a fun, fast-paced working environment with a commitment to quality across job functions.

Language and Communication

Excellent communication skills

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