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IT Support Engineer – Managed Services

PASSKEY TECHNOLOGY Golden Valley, MN

Golden Valley, MN

Today

$75k - $85k/yr Full time Active Directory Azure Ad / Entra Id Cloud Platform

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Job Description

PASSKEY TECHNOLOGY is hiring an IT Support Engineer for its Managed Services team in Golden Valley, MN. This hybrid role is primarily in-office, with work-from-home flexibility and an onboarding period that includes additional time on-site to learn clients, systems, and internal processes. The position combines hands-on troubleshooting with Microsoft 365 and security support, plus a rotating on-call schedule for after-hours emergencies and urgent client issues.

You will support client environments across identity, endpoints, networking, and infrastructure, and partner directly with customers to understand business needs and recommend solutions. Clear documentation and accurate client records are key, as is the ability to prioritize multiple issues and escalate appropriately when additional support is needed.

Responsibilities

Troubleshoot escalated client issues across Microsoft 365, Windows, networking, server, and security environments
Configure and support Entra ID, Conditional Access, MFA, Intune, and MDM/MAM using Microsoft security controls
Assist with migrating clients from traditional Active Directory and server environments to Microsoft 365 cloud services
Support Microsoft Defender, endpoint protection, identity security, and related cybersecurity solutions
Contribute to information protection, compliance, and cloud security initiatives
Configure and troubleshoot firewalls, switches, wireless networks, VPNs, and virtualization platforms
Support Windows Server, Active Directory, and Group Policy environments
Participate in Microsoft 365, infrastructure, cybersecurity, and cloud projects
Work with clients to explain options and recommend solutions based on business needs
Document technical work clearly and maintain accurate client information
Prioritize competing client issues and know when to escalate or ask for assistance
Assist with support tickets as needed, with everyone on the team contributing to client support
Participate in a rotating on-call schedule for after-hours emergencies and urgent client issues

Required Experience

4+ years of progressively responsible hands-on IT support, systems administration, engineering, or MSP experience
Strong troubleshooting and problem-solving skills
Strong Microsoft 365 administration and support experience
Experience supporting Microsoft 365 environments, including Entra ID, Conditional Access, and Intune (or similar identity and device management technologies)
Knowledge of Windows Server, Active Directory, and Group Policy
Solid networking fundamentals and firewall experience
Strong communication and customer service skills
Comfort working directly with clients and making technical recommendations
Ability to prioritize multiple client issues, document work clearly, and work independently while knowing when to involve others

Technology Focus

Microsoft 365, Windows, Entra ID, Conditional Access, MFA, Intune, MDM/MAM
Microsoft Defender, endpoint protection, identity security, and related Microsoft security controls (including EDR/MDR)
Active Directory, Group Policy, Windows Server
VPNs, virtualization platforms, firewalls, switches, and wireless networks
SharePoint, OneDrive
MSP tools and documentation/management systems, including RMM, PSA, IT Glue, and platforms such as SentinelOne, Avanan, Watchguard, Dropsuite, Datto RMM, and Autotask
AI and emerging technology: Microsoft Copilot, ChatGPT, and Claude

Hybrid Work Arrangement / Onboarding Expectation

Hybrid position: primarily in-office with work-from-home flexibility
During onboarding and learning clients, systems, and processes, new employees should expect additional time in the office
Ongoing expectation: a minimum of three days per week in the office

Education

Associate’s degree (preferred)

Preferred Qualifications

MSP experience strongly preferred
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, with relevant technical or trade school education also valued
Understanding of cybersecurity concepts, EDR/MDR solutions, MFA, identity security, and security best practices

AI & Emerging Technology

Clients increasingly ask about Microsoft Copilot, ChatGPT, Claude, and other AI technologies
This is not an AI developer role, but experience with AI tools, governance, automation, scripting, agents, or workflow development is a plus
Experience using AI to improve documentation, troubleshooting, automation, client workflows, or internal processes is especially valuable
Candidates should be curious, adaptable, and eager to keep learning as technologies evolve

Compensation

$75,000-$85,000 per year depending on experience, qualifications, certifications, and relevant MSP experience
Pay range listed as $75,000.00 - $85,000.00 per year

Benefits

Health, dental, and vision insurance
Health Savings Account (HSA)
Life insurance
SIMPLE IRA with company match
401(k) and 401(k) matching
10 paid holidays
10 vacation days
5 additional PTO days
Mileage reimbursement
Phone reimbursement
Training and certification reimbursement
Paid time off
Retirement plan
Dental insurance
Health insurance
Vision insurance
Health savings account

Application Questions

Briefly describe your hands-on experience with Microsoft 365, including any experience with Entra ID, Conditional Access, Intune, MDM/MAM, Microsoft Defender, SharePoint/OneDrive, or related technologies.
How many years of professional IT experience do you have, and is any of that experience working for an MSP?

Ability to commute: Golden Valley, MN 55427 (Required)

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