Subject Matter Expert Support Jobs

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11d ago

Enterprise Service Technical Support Subject Matter Expert (SME)

SMS DATA PRODUCTS GROUP, INC Sumter, SC

Sumter, SC

11d ago

Full time Active Directory Customer Support End User Support

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Job Description

SMS Data Products Group, Inc is seeking an Enterprise Service Technical Support Subject Matter Expert to support the AFCENT NOSC contract on site at Shaw Air Force Base in South Carolina. This on‑base role centers on a 24/7 enterprise IT help desk, network operations, cybersecurity, and hands‑on technical support within a demanding NOSC environment.

Responsibilities

Deliver 24/7 Tier 2 enterprise IT help desk assistance
Provide ongoing collaboration and resolve escalated issues that involve complex systems, network hardware, software, services, and voice/video troubleshooting
Document processes and create logic diagrams for routine NOSC floor tasks and for use by fellow support technicians
Investigate network topology using NOSC automated tools and multiple metrics to determine connectivity, topology, and status, identifying substandard performance
Produce reports and trend analyses related to bandwidth usage and network security incidents
Utilize firewall toolsets to assess overall health of local and deployed firewalls and report findings
Conduct enterprise firewall fault isolation and remediation, including troubleshooting ACLs that affect traffic
Install and administer firewalls locally and remotely
Develop and maintain training plans for operations floor roles and train personnel on new installations and application upgrades
Provide general IT management and networking support
Support LAN and WAN enterprise infrastructure
Deliver general operations and maintenance support as needed
Provide documentation support as required
Participate in meetings and briefings as required
Support functional training initiatives as needed
Provide CONUS temporary duty travel support when required

Requirements

Associates degree in a related field with 3+ years of relevant experience, or 5+ years of relevant experience
Experience with Unix/Linux systems and firewall administration
LAN and WAN enterprise support experience
Experience installing Microsoft Windows Server in host and compute environments, including server images
Background in storage solutions, high availability, DNS, DHCP, remote access solutions, core and distributed network solutions, and maintaining and monitoring server environments
Experience managing Microsoft users and permissions, creating Active Directory Domain Services forests, designing server infrastructure, troubleshooting, and protecting networks and user data

Technologies

Unix/Linux
Firewall toolsets
Windows Server
DNS
DHCP
Active Directory (AD DS)
VMware

Certifications

Cisco Certified Network Associate (CCNA)
VMware experience, including VCTA or equivalent
ITIL Foundation Certification — candidate has up to 60 days after start to obtain it

Clearance

Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance

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