Help Desk Support Technicians

FirstPRO Inc. is hiring two Help Desk Support Technicians for an onsite contract in Ewing, NJ. This project-based role supports a large office move through November, offering a Monday–Friday daytime schedule, stable pay, and a W-2 arrangement. You will join a collaborative IT team and gain hands-on experience with Windows workstations, Microsoft Office, and ticketing systems during a high-impact relocation effort.

Responsibilities

• Address and close user IT requests through the ticketing system.
• Diagnose and fix issues across hardware, software, printers, and peripherals.
• Assist with Windows workstations, Microsoft Office applications, and basic network connectivity problems.
• Escalate more complex problems to the appropriate support teams when necessary.
• Deliver consistent, customer-focused service and ensure timely ticket resolution.
• Record troubleshooting steps and outcomes in the ticketing system for knowledge and history.

Requirements

• Minimum 1 year of experience in Help Desk, Desktop Support, or Technical Support.
• Experience using ticketing systems.
• Basic proficiency with Windows operating systems, Microsoft Office, and PC hardware.
• Strong troubleshooting and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Dependable with a customer service mindset.

Technologies

• Windows operating systems
• Microsoft Office
• PC hardware
• Ticketing systems

Location

Ewing, NJ (onsite)

Schedule

Monday–Friday, 8:00 AM – 5:00 PM

Duration

Contract through November

Compensation

USD 20 per hour (W-2)