Support Jobs in Decatur, GA

1 job found

Include remote jobs

5d ago

IT Support Specialist

Goodwill of North GA Decatur, GA

Decatur, GA

5d ago

$52k+/yr Full time Computer Skills End User Support Hardware Support

Apply Now

Job Description

What we offer

Goodwill of North GA invites you to join as an IT Support Specialist in Decatur, GA. This onsite role offers a yearly salary of $51,500 and the opportunity to support end users across locations, install and maintain hardware and software, and contribute to a growing knowledge base. You will be part of a mission-driven nonprofit that relies on dependable technology support to enable programs and services.

Responsibilities

Provide technical support to end users by phone, email, remote tools, and on-site visits as needed
Set up, configure, and install workstations, printers, peripherals, and store hardware
Document, ticket, and track inbound technical requests, delivering accurate resolutions in a timely manner
Monitor the IT Help Desk to ensure timely response and resolution
Triage incoming requests from end users via phone and helpdesk tickets in a courteous manner
Prioritize tickets based on severity and service level agreements, escalating as required
Record and document the problem-solving process for each ticket through to final resolution
Use diagnostic utilities to assist troubleshooting as needed
Access software updates, drivers, knowledge bases, and FAQs to aid problem solving
Identify and learn the software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including software/hardware installation and upgrades, and configuring systems and applications
Create help sheets and knowledge base articles for end users
Provide after-hours support as assigned and per procedures
Carry out other duties as assigned

Requirements

High School Diploma or GED required; Bachelor’s Degree in Computer Science preferred
Minimum one year of experience with PC hardware and software troubleshooting
A+ certification is a plus
Knowledge and experience with MS Office 365 installation and troubleshooting
Familiarity with Windows 10/11 and macOS operating systems
Strong phone support skills for troubleshooting remote issues
Experience in PC hardware installation and troubleshooting
Understanding of troubleshooting client-side issues such as virus and spyware/malware

Technologies

MS Office 365

Working conditions

Ability to push, pull, and lift up to 50 pounds with or without accommodations
Must be able to stand and walk for extended periods
Ability to bend, reach, and grasp throughout the workday
Flexible hours to provide end user support, location deployments, and project setups
Ability to travel to various agency locations to perform support duties as needed

View full job page →

Get Support Jobs in Decatur, GA alerts

New Support Jobs in Decatur, GA, daily.