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Technical Helpdesk Analyst

Conduent Bus Proc Optimization Srvs, Inc Remote 🌍 Remote

Remote

Today

$48k - $62k/yr Full time 24/7 Customer Support Help Desk Support

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Job Description

Remote work with the support of a global organization and a culture recognized for diversity. Conduent Bus Proc Optimization Srvs, Inc offers health and life coverage, retirement savings, paid holidays, and PTO/vacation and/or sick time, plus opportunities for career growth across a broad portfolio of businesses. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

What You’ll Do

The Service Desk/Software Support Analyst provides technical help desk support for customer-escalated issues and bugs affecting medium to large transaction processing systems. You will investigate and resolve problems through ongoing research, while coordinating with Level 2 and Level 3 support as needed across a 24x7 environment.

Provide technical help desk support for customer-escalated issues and bugs, including research and investigation
Handle inbound phone, email, and systematic alerts and monitoring
Create and manage tickets for service requests, alerts, issues, and incidents, following through until service is restored
Research and resolve alerts, problems, and incidents as they occur
Partner with Operations Management and Level 2 and 3 support teams to ensure proper resolution steps are taken
Work effectively in a multi-system and multi-platform environment
Coordinate with application support staff to ensure production systems are monitored
Follow procedures for processing batch files, troubleshooting file movement, and reporting errors

Schedule

This role requires participation in a 24x7 schedule, including day and night shifts. The posted work schedule is:

Sunday to Tuesday, and Thursday: 6:30am – 7:00am CST (1 hour lunch)
Wednesday: 6:30am – 1:00pm CST or 12:30pm – 7:00pm CST

What You Bring

3+ years of prior experience in a technical helpdesk
Solid working knowledge of Linux (command line)
Intermediate knowledge of networking concepts and commands
Understanding of connectivity, firewalls, and proxies is preferred
Ability to use computer operating system utilities
Strong communication, customer service, organizational, and troubleshooting skills
Excellent oral and written communication skills; ability to work in a team environment
ITIL Service Management knowledge is desirable
Education: Associate’s or bachelor’s degree in computer science or a similar technical degree, or equivalent related work experience
Related work experience may substitute for college, up to two years (one year work experience per one year college)

Technologies

Linux (command line)

Benefits

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time

Working for You

Career Growth Opportunities: opportunities to advance your career with a vast portfolio of businesses and a global footprint
Great Work Environment: award-winning culture and recognition for diversity efforts

Bring your authentic self to work, grow and thrive both personally and professionally, and make a difference for clients, communities, and the millions of people supported.

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