Atm Support Jobs

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Today

Technical Support Engineer II

Jack Henry & Associates Monett, MO 🇺🇸 Remote

Monett, MO

Today

Full time Atm Support Customer Support Information Technology (IT)

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Job Description

Support financial institution ATM deployments end to end for Jack Henry & Associates, a role built for people who value ownership, clear communication, and technical problem-solving. This Technical Support Engineer II position provides remote flexibility with preference for candidates near Monett or Springfield, MO, and includes hands-on involvement in implementations, conversions, production deployments, and post-conversion turnover.

What you’ll own

Serve as the primary technical point of contact for ATM deployments, including connectivity testing, troubleshooting, issue resolution, and customer communication.
Attend project meetings, team calls, and client discussions, and communicate schedule conflicts proactively.
Assume ownership for assigned projects covering ATM configurations, documentation, client communications, and technical deliverables.
Lead conference calls that support ATM implementations, conversions, and technical requirements.
Provide project status updates to management, internal teams, coordinators, and stakeholders.
Review and validate forms and technical documentation to ensure accuracy and completeness.
Assist customers with conversion schedules and implementation plans, including distribution as needed.
Coordinate custom ATM service requests, upgrades, and modifications during customer conversions, including required documentation and paperwork.
Maintain project records, cases, and documentation in business applications, and complete project checklists from kickoff through turnover.

How you’ll support the technology

Configure ATM driving platforms based on customer-supplied parameters and specifications.
Perform updates and modifications to ATM configurations and related systems, including required resynchronization activities.
Coordinate ATM connectivity testing, transaction testing, and implementation activities.
Troubleshoot issues across ATM hardware, software, connectivity, and transaction processing.
Investigate and resolve escalated technical issues using in-depth knowledge of products, systems, and applications.
Validate ATM functionality and ensure successful transaction processing and settlement following implementation.
Provide first-time ATM settlement training and operational guidance to client personnel.
Create and maintain technical documentation such as knowledge articles, implementation guides, and troubleshooting procedures.
Deliver exceptional customer service by communicating technical solutions and ensuring customer understanding and satisfaction.
Complete other duties as assigned.

What you bring

Minimum 2 years of technical support, implementation, or systems engineering experience gained through industry experience, technical training, internships, or academic programs.
Minimum 2 years of customer service experience.
Basic understanding of computer networking and troubleshooting.
Microsoft Office proficiency.
Experience supporting customers remotely.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong analytical, problem-solving, organizational, and decision-making skills.
Excellent verbal and written communication skills.
Ability to work independently while collaborating across departments and technical teams.
Willingness to support scheduled implementations, live conversions, and after-hours production activities when required.

Remote location details

This is a remote position. Candidates located in or near the Monett or Springfield, MO areas are preferred, but proximity is not required.

Nice to have

Associate’s degree or higher in Information Technology or a related field.
Knowledge of ATM transaction processing and connectivity testing.
Experience supporting customers with different ATM software platforms, ITM/Smart Teller technologies, or financial institution conversions.
Experience supporting banking, payments, financial services, or transaction-processing environments.
Knowledge of EAD and FD/STAR processing environments.
Familiarity with Debit and Credit BINs.
Experience with ATM key management and terminal security.
Experience with ATM project management.
Experience with the Card@Once Instant Issue interface.
Understanding of integrated application environments and system interactions.

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