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IT Asset Manager / Technical Support

GSK Solutions Inc Little Rock, AR

Little Rock, AR

Today

$20 - $25/hr Full time Active Directory Asset Lifecycle Management Asset Management

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Job Description

GSK Solutions Inc is seeking an onsite IT Asset Manager / Technical Support professional in Little Rock, AR to manage IT hardware and software assets and provide hands-on field and helpdesk support across multiple locations. The role combines asset lifecycle ownership with practical troubleshooting for end users.

Key Responsibilities

Manage the full lifecycle of IT hardware and software assets from acquisition through maintenance, refresh, and secure decommissioning.
Maintain accurate inventory within IT Asset Management databases, including AMDB and CMDB environments.
Monitor software license utilization, process license requests, support compliance efforts, and address vendor audit requirements.
Support software and hardware procurement activities, including renewals, contracts, and vendor relationships.
Define and enforce IT Asset Management policies, approval processes, and asset tracking procedures.
Manage IT support tickets and maintain accurate technical documentation and system configuration records.
Produce reports on asset utilization, operational costs, compliance risks, and hardware or software lifecycle needs.
Provide end-user support for desktops, laptops, and mobile devices.
Troubleshoot Windows, iOS, and Android devices in office and field settings.
Deliver hands-on technical support for imaging, LAN connectivity, hardware, software, and endpoint issues.
Serve as a field technology resource and provide technical assistance across multiple locations.
Collaborate with IT teams to resolve hardware, software, connectivity, and end-user issues.
Maintain thorough documentation of assets, configurations, support actions, and resolutions.
Provide exceptional customer service and communicate clearly with technical and non-technical users.
Work independently in field environments while maintaining communication with the broader IT team.

Required Experience

3+ years of experience in IT Asset Management.
3+ years administering ITSM or ITAM tools.
3+ years of helpdesk or field technician support experience.
3+ years supporting end-user hardware including laptops, desktops, and mobile devices.
3+ years of software installation and maintenance experience.

Skills and Technical Focus

Strong understanding of IT asset lifecycle management.
Strong customer service and user support skills.
Excellent written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently and take ownership of assigned responsibilities.

Technologies

Windows 11
Active Directory
IT Asset Management and IT Service Management
AMDB / CMDB
Software Asset Management and Hardware Asset Management
iOS and Android Device Management
Network monitoring and discovery tools
Antivirus and endpoint security tools
Remote Monitoring and Management tools
Software installation and maintenance
Hardware troubleshooting
LAN connectivity troubleshooting

Preferred Qualifications

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar certification.
Experience with Freshservice ITSM/ITAM.
Experience with NinjaOne RMM.
Google Workspace administration experience.
Experience supporting government or conservation-related organizations.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Travel and Work Requirements

Fully onsite role, five days per week.
Local candidates required.
Regular statewide travel to multiple field offices is required, averaging approximately two days per week.
Travel may be conducted independently or with other IT personnel.
Valid driver’s license and proof of insurance required.
Must be comfortable providing hands-on technical support in field locations and working independently in a field environment.

Role Details

Location: Little Rock, AR (onsite)
Duration: 9 months
Interview Type: Onsite
Pay: $20.00 - $25.00 per hour
Work Location: In person

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