IT Asset Manager / Technical Support

GSK Solutions Inc is seeking an onsite IT Asset Manager / Technical Support professional in Little Rock, AR to manage IT hardware and software assets and provide hands-on field and helpdesk support across multiple locations. The role combines asset lifecycle ownership with practical troubleshooting for end users.

Key Responsibilities

• Manage the full lifecycle of IT hardware and software assets from acquisition through maintenance, refresh, and secure decommissioning.
• Maintain accurate inventory within IT Asset Management databases, including AMDB and CMDB environments.
• Monitor software license utilization, process license requests, support compliance efforts, and address vendor audit requirements.
• Support software and hardware procurement activities, including renewals, contracts, and vendor relationships.
• Define and enforce IT Asset Management policies, approval processes, and asset tracking procedures.
• Manage IT support tickets and maintain accurate technical documentation and system configuration records.
• Produce reports on asset utilization, operational costs, compliance risks, and hardware or software lifecycle needs.
• Provide end-user support for desktops, laptops, and mobile devices.
• Troubleshoot Windows, iOS, and Android devices in office and field settings.
• Deliver hands-on technical support for imaging, LAN connectivity, hardware, software, and endpoint issues.
• Serve as a field technology resource and provide technical assistance across multiple locations.
• Collaborate with IT teams to resolve hardware, software, connectivity, and end-user issues.
• Maintain thorough documentation of assets, configurations, support actions, and resolutions.
• Provide exceptional customer service and communicate clearly with technical and non-technical users.
• Work independently in field environments while maintaining communication with the broader IT team.

Required Experience

• 3+ years of experience in IT Asset Management.
• 3+ years administering ITSM or ITAM tools.
• 3+ years of helpdesk or field technician support experience.
• 3+ years supporting end-user hardware including laptops, desktops, and mobile devices.
• 3+ years of software installation and maintenance experience.

Skills and Technical Focus

• Strong understanding of IT asset lifecycle management.
• Strong customer service and user support skills.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and take ownership of assigned responsibilities.

Technologies

• Windows 11
• Active Directory
• IT Asset Management and IT Service Management
• AMDB / CMDB
• Software Asset Management and Hardware Asset Management
• iOS and Android Device Management
• Network monitoring and discovery tools
• Antivirus and endpoint security tools
• Remote Monitoring and Management tools
• Software installation and maintenance
• Hardware troubleshooting
• LAN connectivity troubleshooting

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar certification.
• Experience with Freshservice ITSM/ITAM.
• Experience with NinjaOne RMM.
• Google Workspace administration experience.
• Experience supporting government or conservation-related organizations.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Travel and Work Requirements

• Fully onsite role, five days per week.
• Local candidates required.
• Regular statewide travel to multiple field offices is required, averaging approximately two days per week.
• Travel may be conducted independently or with other IT personnel.
• Valid driver’s license and proof of insurance required.
• Must be comfortable providing hands-on technical support in field locations and working independently in a field environment.

Role Details

• Location: Little Rock, AR (onsite)
• Duration: 9 months
• Interview Type: Onsite
• Pay: $20.00 - $25.00 per hour
• Work Location: In person