Devops Tools Support Jobs

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Today

Accenture Federal Services Colorado Springs, CO

Colorado Springs, CO

Today

$89k - $170k/yr Full time Active Directory Application Security Argocd

Support the first line of technical assistance for employees and customers in an Agile IT environment.

Respond to incoming help desk requests via phone, email, chat, or the ticketing system
Perform Tier 1 troubleshooting for hardware, software, network, and account related issues
Document each interaction, including steps taken and resolution details, directly in the ticketing system
Resolve issues when possible; for unresolved or complex problems, escalate to Tier Two or specialized support teams
Assist with password resets, account unlocks, and basic user administration tasks
Walk users through step-by-step solutions in a clear and patient manner
Follow established procedures, SLAs, and escalation paths
Monitor system alerts and report potential issues to senior staff
Participate in Agile ceremonies as required, including standstands, retros, and sprint planning

1+ year experience supporting a technical Help Desk, including work with Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
Demonstrated ability to troubleshoot basic technical issues using documented procedures
Ability to meet DoD 8570 IAT II requirements by obtaining Security+ or higher within 90 days of hire
Active TS/SCI clearance or higher required

Experience with Linux scripting, GitLab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, and/or Agile practices
CompTIA A+ or Network+ (or similar certifications)
Strong communication skills and a customer first mindset

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