Colorado Springs, CO

Support Jobs in Colorado Springs, CO

16 jobs found

Include remote jobs

Today

Help Desk Specialist

CompQsoft, Inc. Colorado Springs, CO

Colorado Springs, CO

Today

$50k - $55k/yr Full time Application Support End User Support Hardware Support

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Job Description

As the Help Desk Specialist, you will provide front-line phone and in-person technical support for end users at Peterson Space Force Base.

Responsibilities

Deliver phone and in-person support for users covering email, directories, and standard Windows desktop applications.
Support users with contract-developed applications and applications developed under prior contract efforts.
Act as the initial point of contact for troubleshooting PC hardware/software issues.
Provide initial troubleshooting support for printer hardware/software problems.

Requirements

CompTIA SEC+ certification is required by the project.
Clearance: Active secret clearance or higher.
Education: BA/BS degree.
Experience: Minimum 3 years experience.

Technologies

CompTIA SEC+
Windows desktop applications

Team

Communications Focal Point - PSFB

Location

Onsite at Peterson Space Force Base, Colorado Springs, CO

Salary: USD 50,000 - 55,000 per year

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Today

Help Desk Systems Administration

Sigmatech, Inc. Colorado Springs, CO

Colorado Springs, CO

Today

$70k - $85k/yr Full time Active Directory Application Support Customer Service

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Job Description

Sigmatech, Inc. is seeking a Help Desk System Administrator to deliver Tier I and Tier II end-user technical support and perform systems administration for Windows environments, network infrastructure, audiovisual systems, and enterprise applications supporting NSSI. This onsite role in Colorado Springs focuses on troubleshooting, account and configuration management, cybersecurity-aligned operations, and reliable backup and recovery support.

Location

Colorado Springs, CO (onsite)

Compensation

USD 70,000 - 85,000 per year

Education

Associate's or Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related discipline (preferred). Equivalent experience may be accepted in lieu of degree.

Responsibilities

Provide Tier I and Tier II technical support for hardware, software, operating systems, network connectivity, printers, mobile devices, and collaboration tools.
Diagnose, troubleshoot, and resolve technical issues submitted via service desk tickets, phone, email, or in-person requests.
Escalate complex issues to senior administrators, engineers, or external vendors as appropriate.
Maintain a high level of customer service and support timely resolution of user requests.
Administer and maintain Windows workstations and servers, including Active Directory, Group Policy, file shares, and enterprise applications.
Create, modify, disable, and manage user accounts, permissions, and access controls.
Configure and maintain system settings, security baselines, and organizational standards.
Monitor system performance, availability, and operational health.
Support network infrastructure administration, including switches, wireless access points, DNS, DHCP, and TCP/IP services.
Troubleshoot network connectivity issues and support both local and remote users.
Support audiovisual equipment, conference room technology, and classroom systems as required.
Implement and maintain cybersecurity best practices aligned to organizational policies and regulatory requirements.
Apply security patches, operating system updates, and firmware upgrades.
Assist with vulnerability remediation, system hardening, and compliance activities.
Maintain proper access controls to protect organizational data and information systems.
Maintain accurate inventory records of hardware, software licenses, and IT assets.
Track equipment lifecycle activities including procurement, deployment, maintenance, replacement, and disposition.
Assist with hardware and software acquisition recommendations and implementation.
Maintain technical documentation, standard operating procedures, system diagrams, and configuration records.
Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
Develop and update knowledge base articles to improve user self-service capabilities.
Verify scheduled backups complete successfully and support recovery operations.
Support disaster recovery and continuity of operations activities, including testing and validation of recovery procedures.
Assist with IT projects such as system deployments, migrations, upgrades, and technology refresh initiatives.
Participate in testing and validation of new technologies and software solutions.
Coordinate with network engineers, cybersecurity personnel, developers, and vendors to implement solutions and resolve issues.

Requirements

Experience providing help desk support, systems administration, and end-user technical assistance in an enterprise IT environment.
Proficiency supporting Microsoft Windows desktop and server operating systems, Active Directory, Microsoft 365, and enterprise collaboration tools.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, switching, wireless networking, and connectivity troubleshooting.
Ability to diagnose, troubleshoot, and resolve hardware, software, system, and network issues efficiently.
Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple tasks and priorities.
Experience working in DoD, federal government, or contractor-operated IT environments is preferred.
Familiarity with virtualization platforms, cloud technologies, cybersecurity best practices, vulnerability management, backup and recovery solutions, and audiovisual/classroom technologies.
Ability to install, configure, maintain, and support IT equipment and infrastructure in office, classroom, and server room environments.
DoD 8140/8570 compliant (relevant education, technical training, and industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundation are desirable).
Active Secret clearance; TS/SCI eligible preferred.
Ability to lift and carry network equipment (up to 50 lbs.) as needed.
Ability to work on-site at the National Security Space Institute, including secure areas such as SCIF environments.
Occasional after-hours support may be required during assessments, inspections, or incident response activities.

Technologies

Microsoft Windows
Active Directory
Group Policy
Microsoft 365
TCP/IP
DNS
DHCP
Switching
Wireless networking
Audiovisual equipment
Conference room technology
Classroom systems
Virtualization platforms
Cloud technologies
Backup and recovery solutions
Audiovisual/classroom technologies
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation

Security Clearance

Active Secret clearance
TS/SCI eligible preferred

Certifications

DoD 8140/8570 compliant (Relevant education, technical training, and industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundation are desirable.)

Physical Requirements

Ability to lift and carry network equipment (up to 50 lbs.) as needed.
Ability to work on-site at the National Security Space Institute, including secure areas such as SCIF environments.
Occasional after-hours support may be required during assessments, inspections, or incident response activities.

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1mo ago

Technical Support Representative

Diversified Machine Systems, LLC Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$18 - $22/hr Full time Cnc Controls Cnc Routers Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Diversified Machine Systems, LLC is seeking a Technical Support Representative to support customers with CNC routers from the Colorado Springs, CO area on an onsite basis. In this role, you will help resolve mechanical, electrical, and pneumatic issues remotely by troubleshooting step by step, documenting findings, and coordinating next actions when repairs or parts are required.

You will be at the center of customer support for CNC equipment, turning incoming questions into actionable service cases and clear troubleshooting guidance. As you work, you will build practical expertise in CNC controls, servo systems, and router components through on-the-job training.

What you’ll do

Diagnose mechanical, electrical, and pneumatic issues with CNC routers over the phone or through remote support.
Walk customers through basic troubleshooting steps and determine when a technician visit or replacement part is needed.
Coordinate with field service technicians and parts departments to support timely repairs.
Create and manage service cases, order parts, and document solutions for future reference.
Develop knowledge of CNC controls, servo systems, and router components through on-the-job training.

What you bring

Hands-on experience repairing, maintaining, or troubleshooting machinery, equipment, or mechanical and electrical systems. Experience with CNC, automation, manufacturing, cable systems, or similar equipment is a plus.
Basic understanding of mechanical, electrical, or control systems.
Strong problem-solving and communication skills.
Ability to stay organized and manage multiple service cases.
Comfort using a computer to log information and process service orders.
Customer-focused attitude and willingness to help and learn.

Tools and technologies

CNC routers
CNC controls
Servo systems

Compensation and benefits

$18.00 - $22.00 per hour

Ongoing technical training and development.
Work with advanced CNC technology and a supportive team.
Opportunities for growth into Field Service or Applications roles.
401(k) with company match.
Health, Dental & Vision.
HSA and FSA options.
Life Insurance.

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1mo ago

IT Systems Engineer (Field & Help Desk)

TSI Colorado Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$69k - $83k/yr Full time End User Support Field Service Help Desk Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

TSI Colorado is seeking an IT Systems Engineer (Field & Help Desk) to deliver on-site and remote support across client environments in Colorado Springs, CO. In this role, you will function both as a field technician and a help desk escalation point, resolving complex problems while supporting deployments and onboarding activities. The position emphasizes hands-on troubleshooting across Windows Desktop, Windows Server, M365, and advanced networking.

What you’ll do

Lead projects and support team members during infrastructure deployments.
Provide on-site and remote help desk assistance, including high-level troubleshooting.
Configure and maintain Windows Server, Exchange, and cloud environments such as M365 and Google Workspace.
Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
Own backup maintenance and data recovery procedures.
Maintain meticulous client documentation and complete daily time entry.
Explain complex technical issues in plain language for non-technical clients and provide accurate task time estimates.

Key technical focus

Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless technologies, routing and firewalling fundamentals.
Cloud and productivity: M365 and Google Workspace administration, including tenant setup, licensing, and mail flow rules.
Server administration: Windows Server role and feature management and event log troubleshooting, along with Active Directory support.
Security: MFA concepts and endpoint security tooling such as EDR/XDR, with SOC-related understanding.
Virtualization and recovery: VMware and Hyper-V resource and snapshot management, plus bare metal and granular file restores.

Requirements

Deep understanding of TCP/IP, DNS, DHCP, and security fundamentals including MFA, EDR, and SOC.
Hands-on experience with Server hardware (CPU/RAID), network provisioning and installation, and mobile device management for iOS/Android.
Strong attention to detail, a solution-focused approach, willingness to ask for help when needed, and the ability to troubleshoot independently before escalating.
Ability to lift 50 lbs and climb a ladder.
Must currently reside within the Colorado Springs area, hold a valid Driver’s License with a clean driving record, and have reliable personal transportation for daily client visits.

Professional standards

Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? [YES / NO]
Client Communication: Can you provide ETAs and “next steps” before leaving a site? [YES / NO]
Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? [YES / NO]
Documentation: Can you update network maps and SOPs immediately after changes? [YES / NO]
Local Work: Are you currently located in the front range and able to report on-site / drive to client locations daily? [YES / NO]

Schedule and compensation

Salary: USD 68,962 - 83,051 per year.
Minimum experience: 2 years.
Benefits: Flexible schedule.

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1mo ago

Service Desk Technician II

Ntiva Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$43k - $50k/yr Full time Application Support Cloud Platforms Connectwise Manage

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Service Desk Technician II supports day-to-day client ticket handling and serves as an elevated escalation resource, with a focus on resolving requests within SLOs and reducing escalations through first-touch support.

Responsibilities

Manage client service tickets, ensuring timely resolution or appropriate escalation
Support the phone queue during part of your shift, and assist as needed during high call volume surges
Maintain accurate ticket documentation in service management software (example: ConnectWise Manage)
Troubleshoot and resolve client issues, including root-cause analysis for recurring problems
Perform software upgrades and address system gaps or process issues
Create, update, and maintain accurate client documentation
Identify and communicate infrastructure improvements and security concerns
Coach and mentor fellow Ntivians to improve performance and support professional development
Follow industry best practices and ensure compliance with security and operational standards
Assist with additional duties to support team goals

Requirements

2-3 years of help desk experience
Proficiency supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications
Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and email technologies including spam filters
Experience navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues
Intermediate knowledge of at least one cloud platform console
Experience with software deployments
Comfort working with network hardware, including firewalls, managed switches, and WAPs
Familiarity with RAID, NAS, and SAN concepts
Familiarity with Apple macOS
Familiarity with VOIP phone support
Experience supporting iOS and Android
Experience generating vendor access accounts while adhering to industry security best practices
Ability to troubleshoot and resolve issues using secure remote access methods
Proficiency creating limited domain user accounts and delegating local server administration as needed
Knowledge of auditing and implementing need to know access controls and permissions
Experience managing shared drive permissions and optimizing use of security groups (example: avoiding the default Domain Users group)
Experience optimizing, applying, and filtering group policies using item-level filtering and security groups
Familiarity with security tools and best practices for securing client infrastructure
Strong problem-solving skills with the ability to diagnose and resolve issues quickly
Ability to provide escalation support and identify imminent system failures for timely escalation
Ability to identify misconfigured services or applications and escalate appropriately
Capability to document technical processes and solutions clearly
Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs)
Excellent communication and customer service skills
Strong organizational and time-management skills for multiple cases across varying difficulty and multiple clients
Strong attention to detail and accuracy
Ability to understand business impact of technical problems and solutions
Ability to foster a supportive, collaborative environment
Ability to explain complex technical concepts in simple, non-technical terms
Professional English communication, written and oral
Ability to write business correspondence and process procedures
Ability to present information and respond to questions from managers, clients, and the general public

Technologies

ConnectWise Manage
Microsoft Desktop operating systems, Microsoft Server operating systems
Microsoft 365, Google Workspace, Microsoft Exchange, spam filters
Hyper-V, VMware
Cloud platform console
Software deployments
Firewalls, Managed Switches, WAPs
RAID, NAS, SAN
Apple macOS
VOIP phone support
iOS, Android
Secure remote access methods
Group policies, security groups

Benefits

Medical benefits
401(k) eligibility
PTO

Location and Work Expectations

Colorado Springs, CO (onsite)
Preferred: candidates physically located in the Colorado Springs, CO area to support clients and the team
Schedule: Monday-Friday, 8:00 AM to 5:00 PM MT

Bonus Points

Desired certifications: CompTIA A+
Desired certifications: CompTIA Network+
Desired certifications: CompTIA Security+
Desired certifications: Related Microsoft certifications
Desired education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Experience working for a Managed Services Provider
Knowledge of ITIL or other service management frameworks is a plus

Compensation

Expected base pay range: $43,000 to $50,000 per year
Base pay may vary based on non-discriminatory factors including market location, job-related knowledge, skills, and experience
FLSA status: Salaried, Non-Exempt

Work Authorization

U.S. persons are welcome
Unable to offer sponsorship or assume sponsorship of an employment visa

Workspace Requirements and Remote Work Policy

Must establish a dedicated safe workspace free from distractions and hazards and secure from unauthorized access
Must follow Ntiva IT User and Security Policies, including: password-protecting all equipment, keeping confidential and proprietary documents secure, and refraining from using public Wi-Fi
Must have adequate arrangements to avoid significant interruptions from caregiving responsibilities during work hours (except emergencies with manager approval)
Remote work away from a team member’s normal dedicated safe workspace must be requested, reviewed by management, and follow Ntiva policies and procedures

Application Deadline

Applications accepted until 8/14/26.

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1mo ago

Service Desk Technician I

Ntiva Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$32k - $45k/yr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Support-focused role providing first-line troubleshooting, ticket support, and client communication for onsite work in Colorado Springs.

Responsibilities

Receive incoming client troubleshooting calls and place outbound calls in response to email requests
Communicate with clients by email with clear, prompt updates and guidance
Use Windows skills to troubleshoot and support client issues
Apply knowledge of server and printer inter-connectivity to prepare and set up laptops and desktops
Perform basic client account administration in Office 365 and Active Directory
Track scheduled work, proactively communicate scheduling changes to stakeholders, and update schedules and clients as needed
Log detailed case notes in Ntiva’s ticketing system and other documentation platforms
Identify when documentation updates are needed and notify management of required changes
Maintain a positive, client-centric approach to build trust and strong client relationships
Keep meticulous attention to detail to support accuracy and efficiency standards

Requirements

Excellent communication skills
Excellent customer service skills
At least 1 year of professional work experience in the IT industry
Proficiency troubleshooting issues including, but not limited to:
- VPN
- Internet connectivity losses
- Remote desktop
- Microsoft Office software
- Peripherals including printers, scanners, and monitors
Familiarity administering Office 365 and Exchange Online
Proficiency navigating and administering Active Directory
Working knowledge of Windows file shares (SMB/CIFS)
Ability to review, understand, and implement SOPs and other written training
Physical readiness for extended periods of sitting or standing and regular computer and office equipment use
Ability to communicate professionally in English, written and orally
Ability to write business correspondence and process procedures
Ability to present information and respond to questions from managers, clients, and the general public

Technologies

Windows
Office 365
Active Directory
Exchange Online
VPN
Remote desktop
Microsoft Office software
Windows file shares (SMB/CIFS)

Benefits

Medical, Dental and Vision coverage for employee and family
401k with company-matched contributions: 4% match on 5% contribution; no vesting period (employee and company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) options / PPO options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 paid holidays + 3 floating holidays
Education Reimbursement Program
Generous Employee Referral Program with cash bonus for successful referrals
Dynamic Recognition and Rewards
Clear promotion and advancement tracks
Work with industry-leading talent

Location and Work Expectations

Colorado Springs, CO (onsite)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM MT
Preferred that candidates are physically located in the Colorado Springs, CO area

Bonus Points

Ability to recognize and communicate potential issues and possible failure points in client systems and processes
Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Desired certifications:
- CompTIA A+
- Network +
- Security +

Work Authorization

Applicants must be U.S. persons
No sponsorship or visa sponsorship assumption is available at this time

Workspace Requirements and Remote Work Policy

Team members must set up a dedicated safe workspace that is free from distractions and hazards and secure from unauthorized access
Must follow Ntiva IT User and Security Policies, including password-protecting equipment, securing confidential and proprietary documents, and refraining from using public Wi-Fi
Must have adequate arrangements to avoid significant interruptions due to caregiving responsibilities during work hours (except emergency situations with manager approval)
Remote work outside a team member’s normal expected dedicated safe workspace must be requested, reviewed by management, and comply with Ntiva policies and procedures

Compensation and Employment Status

Salary range: USD 32,000 - 45,000 per year
FLSA status: Salaried, Non-Exempt

Application Deadline

Applications accepted until 8/14/26

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1mo ago

Helpdesk Technician

Lockheed Martin Corporation Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$58k - $101k/yr Full time Active Directory Ansible Automation

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Helpdesk Technician at Lockheed Martin Space in Colorado Springs, CO onsite focuses on handling trouble tickets in a classified environment, managing user accounts, applying software upgrades and cybersecurity measures, troubleshooting, and overseeing inventories and remote access portals.

Responsibilities

Process trouble tickets within a classified environment
Administer enterprise user accounts across multiple authentication servers
Deploy software upgrades to existing systems
Implement cybersecurity solutions and remediations
Troubleshoot issues and provide support across the information system
Oversee environment machine inventories and manage remote access portals

Requirements

Active DOD SECRET clearance
DOD 8140 level II requirement (current Security+ or equivalent)
Windows environment experience and Active Directory expertise
Linux background or Linux+ certification

Technologies

Red Hat Enterprise Linux
Solaris
vSphere
VirtualBox
RDP
SSH
Exceed TurboX
GitLab
Ansible
PowerShell
bash
Active Directory

Benefits

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Education Assistance
Parental Leave
Paid time off
Holidays

Security clearance

This position requires a government security clearance; US citizenship is required for consideration.

Clearance level

Top Secret

Expression of interest

By applying to this job, you express interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. You may be contacted for this and future openings.

Ability to work remotely

Onsite full-time work at a designated Lockheed Martin facility

Work schedules

Lockheed Martin supports a variety of alternate work schedules for added flexibility
Schedules range from standard 40 hours over five days to condensed formats
Condensed schedules provide additional time away from the office and complement paid time off benefits