The Product Specialist in Technical Support provides expert guidance and training for Mitutoyo measurement tools to customers, distributors, and internal teams, handling troubleshooting, applications support, and updating product information. The role also involves creating knowledge resources, identifying sales leads, and supporting product launches.
Position Summary
The role focuses on delivering technical assistance and training for Mitutoyo products, addressing questions, diagnosing issues, and keeping product details accurate across manuals and knowledge bases to support customers and internal teams.
Responsibilities
- Deliver technical support for Mitutoyo instruments including micrometers, calipers, dial indicators, gauge blocks, CMMs, vision systems, and surface roughness testers to customers, distributors, and sales staff.
- Support product applications, troubleshoot problems, and help clients choose the right Mitutoyo solution for their needs.
- Review new products and engineering updates from Japan to verify accuracy and maintain current product information.
- Lead training sessions for sales support teams on new and existing Mitutoyo offerings.
- Coordinate with other departments to stay aligned on new releases and product improvements.
- Check catalogs and bulletins for accuracy in technical specifications.
- Represent the company at trade shows as needed.
- Maintain reference libraries of product manuals and assist staff or customers in obtaining documentation.
- Document and submit monthly activity reports.
- Participate in sales and product training sessions as required.
- Create Knowledgebase articles and related documentation to support self-service.
- Identify potential sales leads and forward them to the appropriate sales teams.
Qualifications
- Four-year degree or equivalent education
- Strong written and verbal communication skills
- Customer-focused mindset
- Solid technical understanding and problem-solving abilities
- Commitment to high-quality work; comprehensive training provided
- Preferred: strong mechanical, electrical, math aptitude and computer skills; mechanical engineering experience is helpful
Technologies
- Micrometers
- Calipers
- Dial indicators
- Gauge blocks
- CMMs
- Vision systems
- Surface roughness testers
Benefits
- Competitive salary in the range of USD 62,000 to 65,000 per year
- Minimum 17 days of PTO plus at least 10 paid holidays annually
- Year-end shutdown period
- Medical, dental, vision and life insurance
- Short-term and long-term disability, plus Employee Assistance Program
- 401(k) plan with company match
- Tuition reimbursement
- Service recognition
- Company Vacation House in Florida
Schedule and Travel
Full-time role, Monday through Friday from 8:30 AM to 5:00 PM with a one-hour unpaid lunch. Occasional travel to support field service and sales activities.
Location
Aurora, Illinois, onsite at Mitutoyo America Corporation facilities.
Reporting and Internal Title
Reports to: GM Strategic Accounts & TSD. Internal job title: Technical Support Specialist.
Why Choose Mitutoyo
Mitutoyo America Corporation leads in precision measurement tools and instruments, delivering state-of-the-art metrology solutions to manufacturing companies across North America. We offer a comprehensive benefits package and opportunities for professional development as part of a full-line metrology provider ready to address diverse measurement challenges.
Equal Opportunity and Accommodations
Mitutoyo is an equal opportunity employer and will provide reasonable accommodations to qualified individuals with disabilities to perform essential job functions, in compliance with applicable laws.
