Application Support

Application Support Jobs

570 jobs found

1d ago

Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. Warminster, PA

Warminster, PA

1d ago

$16+/hr Full time Application Support Computer Skills Customer Service

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Job Description

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

Provide client support across a wide range of items.
Review external or internal service requests to determine the nature and extent of support needed.
Support users directly or refer requests to the appropriate staff member.
Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
Resolve software problems on-site or remotely via phone, chat, and/or email.
Investigate error messages and determine appropriate resolutions.
Provide timely and accurate information in response to incoming client requests.

User training and order processing

Train users in startup, basic, and advanced use of company websites.
Process client orders and changes according to established department policies and procedures.

Required skills

Strong time management and organizational skills.
Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
Detail-oriented approach.
Excellent oral and written communication skills.
Strong telephone skills and the ability to work with a diverse population.
Ability to maintain confidential information and follow work processing procedures.
Ability to manage multiple tasks or projects.

On-site position details

Location: Warminster, PA (onsite)
Schedule: M-F
Shift: 8:00am–4:00pm
Pay: $16 per hour (USD)
Education: High school diploma or equivalent

Technologies

M.S. Office Suite
Outlook
Word
Excel

Benefits

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program and internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.

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1d ago

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

1d ago

$25 - $30/hr Full time Application Support Computer Skills End User Support

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Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

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1d ago

IT Help Desk Technician

North Star Fertility Partners LLC New Jersey

New Jersey

1d ago

$52k - $55k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Join North Star Fertility Partners LLC as an IT Help Desk Technician in New Jersey (hybrid). This role supports employees with reliable, timely technology assistance while you build depth across Microsoft 365, IT ticketing, and troubleshooting. You’ll also contribute to documentation and process improvements, with collaboration across IT, HR, and Leadership. The position offers $52,000 to $55,000 per year, plus a benefits package designed to support your health and work-life needs.

Benefits

Competitive health plan with health, dental, and vision coverage
401(k) with company match
“Take What You Need” PTO
Tuition Assistance
Paid Holidays
LTD/STD/Life Insurance
Wellness Programs
Hybrid or remote flexibility based on location
And much more

Responsibilities

Act as a key point of contact for employees requesting technical help through Teams, Email, or Phone
Deliver technical support by researching questions, troubleshooting issues, and maintaining workstation and LAN performance
Guide employees through corrective steps and provide training when required
Maintain SLA standards to address requests in a timely manner
Share information and perform research on new IT products and services
Track problems and resolutions using the IT Ticketing System
Provide feedback on processes and recommend improvements to the IT Director
Maintain technical documentation and a service catalog covering software installation, hardware configuration, and troubleshooting
Collaborate with HR and Leadership to support employee onboarding and offboarding

Requirements

High School Diploma or equivalent
Minimum 1-2 years working experience as an IT Help Desk Technician or System Admin
Must have or be in the process of completing Microsoft 365 Fundamentals Certification (MS-900)
Experience administering Microsoft 365
Familiarity with help desk systems
Prior experience supporting cloud applications
Knowledge of computer hardware and repairs is desired
Basic knowledge of mobile devices is desired
Excellent communication and interpersonal skills
Ability to communicate effectively with all levels of the organization
Ability to provide feedback on processes and make recommendations to the Head of Information Technology

Technologies: Microsoft 365, MS-900

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2d ago

Help Desk Tech II

Lexis Nexis Horsham, PA

Horsham, PA

2d ago

$49k - $82k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

In this hybrid Help Desk Tech II role, you provide advanced technical support and act as the primary escalation point for help desk investigations and resolution.

Responsibilities

Configure and set up workstations and laptops for on-site customers
Handle internal and external inquiries related to hardware and software issues, resolving problems promptly
Monitor, support, and troubleshoot infrastructure and operating issues, including failures, degradation, and event correlation
Launch corrective actions to address connectivity problems and reduce downtime to maintain IT environment availability
Create detailed technical documentation and standard operating procedures, including process and procedure guidance and best practices
Partner with cross-functional technical teams and vendors to escalate and resolve issues quickly and reduce downtime

Requirements

Experience with backup procedures
Experience with Office365
Strong understanding and experience with software monitoring tools
Excellent interpersonal skills with the ability to build effective working relationships across the organization
Strong organizational skills for managing multiple priorities and ongoing issues
Advanced troubleshooting skills to resolve IT infrastructure and operational issues
Clear verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues

Location and Schedule

Horsham, PA (hybrid)
Home based within 2 hours drive of Horsham location required

Compensation

USD 48,900 - 81,500 per year
Geographic differentials may apply in some locations to reflect local market rates
Annual incentive bonus eligibility

Benefits

Health care plans and benefits
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy
Life assurance and accident policies
Comprehensive pension and retirement plans
Access to learning and development resources
Working flexible hours

Conditions of Employment

Must be a U.S. citizen to qualify for this position
Must successfully pass a background investigation and achieve Public Trust security clearance

Work Style

Focus on healthy work/life balance across the organization
Wellbeing initiatives, shared parental leave, study assistance, and sabbaticals
Support for meeting immediate responsibilities and long-term goals

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2d ago

IT Support Specialist

ECN Operating LLC Remote 🌍 Remote

Remote

2d ago

Full time Active Directory Application Support Customer Service

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Job Description

The IT Support Specialist at ECN Operating LLC is the first point of contact for technology questions and support needs across Elite Clinical Network. This role handles helpdesk requests through Freshservice, delivering timely and courteous assistance to end users.

Role Summary

As the initial intake for IT support, you will troubleshoot and resolve a range of hardware, software, and account-related issues. Requests are managed via the Freshservice ticketing system, with submissions accepted through the portal or by email at ITSupport@eliteclinicalnetwork.com.

Key Responsibilities

Act as the primary point of contact for end-user IT support requests received through the Freshservice portal or email.
Triage, prioritize, and resolve helpdesk tickets in alignment with defined SLAs; escalate complex issues to senior IT staff when needed.
Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS endpoints, including laptops, desktops, and peripherals.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, SharePoint, and OneDrive, including tasks such as password resets, license management, and account issue resolution.
Assist with device setup, imaging, enrollment, and configuration using Microsoft Intune and Autopilot for both Windows and macOS devices.
Provide support for remote users using remote desktop tools, maintaining secure and efficient assistance regardless of user location.
Document ticket activity, resolutions, and workarounds clearly and completely within Freshservice.
Support onboarding and offboarding activities, including account provisioning, device assignment, and access management in Microsoft Entra ID (Azure AD).
Use basic network troubleshooting skills to assist with VPN, Wi-Fi, and general connectivity issues.
Contribute to the IT knowledge base by authoring or updating how-to articles and user-facing guides.
Participate in assigned IT projects such as device refresh cycles and software rollouts.

Required Qualifications

2+ years of hands-on experience in a helpdesk, desktop support, or IT support role.
Proven ability to troubleshoot Windows 10/11 and macOS issues across hardware, operating systems, and common applications.
Working knowledge of Microsoft 365 administration fundamentals, including user accounts, licensing, and basic Exchange/Outlook troubleshooting.
Familiarity with Active Directory or Microsoft Entra ID for user and device management.
Experience using an ITSM/ticketing platform such as Freshservice, ServiceNow, Zendesk, or an equivalent tool.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Customer-service orientation, with a patient and professional demeanor under pressure.
Ability to manage multiple open tickets simultaneously while prioritizing effectively.

Preferred Qualifications

CompTIA A+, CompTIA Network+, or Microsoft certifications (MD-102, MS-900) preferred.
Experience with Microsoft Intune, Autopilot, or endpoint management platforms.
Exposure to a regulated or healthcare/clinical research environment.
Basic scripting or automation knowledge (PowerShell) is a plus.
Familiarity with network fundamentals including DNS, DHCP, TCP/IP, and VPN.

Technologies

Freshservice
Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint, OneDrive)
Microsoft Intune, Autopilot
Microsoft Entra ID (Azure AD), Active Directory
Windows 10, Windows 11, macOS
Remote desktop tools
PowerShell

Core Competencies

Patience and empathy
Communication
Problem solving
Leadership

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2d ago

Help Desk Analyst Jr

Everforth ECS Federal Stafford, VA

Stafford, VA

2d ago

$85k - $95k/yr Full time Application Support Customer Support End User Support

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Job Description

Everforth ECS Federal is hiring a Junior Application Support Analyst / Help Desk Analyst Jr. for onsite work in Stafford, VA. This role supports a highly customized software application tied to mission-critical government systems, with hands-on opportunities to strengthen your technical troubleshooting, incident management, and customer support skills. The position offers an annual salary of $85,000 to $95,000 and includes Everforth ECS benefits.

Responsibilities

Act as the primary point of contact for end users, delivering Tier I/II technical support for a customized application and its environment, including Windows updates, backup, and antivirus solutioning.
Support end users and IT staff with basic systems administration, including user account management, system configurations, and ongoing environment maintenance and management.
Investigate, troubleshoot, and resolve incidents using problem-solving, root cause analysis, and functional requirement review, with escalation of complex issues when needed.
Use and manage the incident management system to monitor assigned tickets and document findings and solutions in a clear, concise manner.
Provide prompt, proactive communication to end users on incident status, resolution approach, and best practices for efficient and effective application usage.
Help maintain and improve self-service support materials by contributing to the knowledge base, SOPs, FAQ, and troubleshooting guides.
Assess the scope of reported issues and focus on identifying trends and patterns related to recurring problems.

Requirements

Active Top-Secret Clearance
Excellent problem-solving, critical thinking, and troubleshooting skills
Ability to independently manage workload and prioritize in a fast-paced, dynamic environment
Strong written and verbal communication skills with a customer service mindset
Proficiency with Microsoft Office tools: Excel, Word, Outlook, Teams
Understanding of basic IT concepts (operating systems, software, hardware, and common troubleshooting steps)

Tools & Technologies

Windows
Microsoft Office (Excel, Word, Outlook, Teams)

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2d ago

IT Help Desk & Systems Administrator

Intuitive Machines LLC Glen Burnie, MD

Glen Burnie, MD

2d ago

$70k - $100k/yr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

Join Intuitive Machines LLC as an onsite IT Help Desk & Systems Administrator supporting end-user technology and day-to-day IT infrastructure for mission-critical aerospace work.

Responsibilities

Deliver Tier I and Tier II technical support for hardware, software, networking, and system-related incidents
Diagnose, troubleshoot, and resolve break-fix issues in a timely manner
Manage and update support tickets in the IT service management system to support SLA compliance
Support end-user devices including desktops, laptops, mobile devices, printers, conference room technology, and engineering workstations
Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and endpoint software
Administer user accounts, security groups, permissions, and access in Active Directory and Microsoft 365
Assist with administration and maintenance of Windows servers, including file shares and print services
Support core services such as DNS, DHCP, and Group Policy, plus virtualization environments
Perform workstation imaging, deployments, software installs, patch management, and endpoint updates
Support server, network, UPS, and rack-mounted hardware installations, upgrades, and replacements
Coordinate hardware repairs and warranty support with vendors when required
Monitor system health, perform routine maintenance, and assist with backup and recovery operations
Document troubleshooting steps, system configurations, and knowledge base articles
Maintain accurate inventory for IT hardware, software licenses, and equipment

Requirements

3+ years of experience in IT support, help desk, systems administration, or a combination of both
Strong troubleshooting experience with Windows environments, including computer hardware, operating systems, and enterprise software
Experience administering Active Directory and Microsoft 365, including Azure AD / Entra ID and user account lifecycle management
Experience supporting Windows Server environments, Group Policy, file and print services, and endpoint management tools
Familiarity with virtualization platforms such as VMware or Hyper-V (preferred)
Networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking
Experience working with ticketing systems and IT service management platforms
Understanding of NIST 800-171 and CMMC compliance requirements
Familiarity with Jira (plus)
Ability to lift up to 50 pounds for server, rack, UPS, and infrastructure installation support