Elevators Support Jobs

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Electro-Mechanical Technical Support Technician

Fox Valley Elevator Appleton, WI

Appleton, WI

Today

$24 - $28/hr Full time Customer Service Customer Support Electromechanical

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Job Description

Fox Valley Elevator is hiring an Electro-Mechanical Technical Support Technician (onsite in Appleton, WI) to deliver remote technical troubleshooting for elevator equipment and support modernization projects.

Responsibilities

Provide remote technical support to customers and field technicians via phone and email
Diagnose equipment problems and walk technicians through repairs using wiring diagrams, service manuals, and technical documentation
Review installations to help support compliance with applicable residential elevator codes and standards
Create parts recommendations and provide pricing by coordinating with suppliers and internal teams
Support modernization by identifying compatible upgrades and replacement components for existing elevator systems
Assist with onboarding and technical training for installation and service personnel
Document service cases accurately, track performance metrics, and maintain detailed records in company systems
Deliver timely, professional, solution-focused support while building positive customer relationships

Requirements

Strong mechanical aptitude with experience in HVAC, electrical, mechanical, elevator, or similar technical trades
Ability to interpret electrical schematics, wiring diagrams, and technical manuals
Strong troubleshooting and analytical skills
Excellent verbal and written communication skills with a customer-focused approach
Comfortable using computers, CRM platforms, and service management software
Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment
No college degree required; hands-on technical experience is highly valued

Preferred Experience

Prior experience in the elevator industry
Knowledge of residential elevator codes and installation requirements
Experience supporting or training field technicians
Experience working on modernization projects involving legacy equipment
Knowledge of PLC controls
Familiarity with Mitsubishi and Siemens automation products
Technical certifications such as CET, PMP, or equivalent (plus)

Technologies

CRM platforms
Service management software

Benefits

Medical, dental, and vision insurance
401(k) with employer matching
Paid time off and company-recognized holidays
Ongoing training and professional development opportunities
Collaborative, supportive, growth-oriented work environment

Work Environment

Primarily office-based with a consistent weekday schedule
Occasional travel to customer or job sites as needed
Frequent computer and telephone use throughout the workday
Ability to safely lift or move materials up to 75 pounds when required

Compensation: $24 - $28 per hour (USD). Location: Appleton, WI (onsite).

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