Exchange Management Support Jobs

1 job found

30d ago

Information Technology Help Desk Supervisor

Anchor Point Technology Resources Indianapolis, IN

Indianapolis, IN

30d ago Closed

$80k - $86k/yr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

The IT Help Desk Supervisor leads the service desk specialist team in a hybrid role supporting ticket operations, customer follow-up, account administration oversight, and RingCentral VoIP reporting.

Responsibilities

Directly supervise the Service Desk Specialist team, including dispatching, mentoring, and day-to-day problem resolution
Monitor the Specialist queue to support timely task completion
Participate in 1:1 meetings with Specialist staff, the Analyst Supervisor, and the Service Desk Manager to review progress and address issues
Report on Specialist SLA breaches and Service Desk metrics
Collaborate with the Service Desk Manager to set goals for Specialist staff
Train technicians on tools used in their roles and provide ongoing training on new support services
Work with the Analyst Supervisor to identify staff candidates suitable for promotion to the Specialist role
Set task functions for each tier by analyzing skills and aligning with the Analyst Supervisor
Identify process opportunities and document improvements for the Service Desk
Ensure staffing coverage meets the needs of each BU
Support integrations and system cutovers for newly acquired locations
Provide onsite technical support at a VIP level when needed
Assist with special projects and pop-up tasks
Administer the RingCentral VoIP system for the call center, with focus on proper functioning including after-hours coverage
Provide leadership and support to Service Desk Specialist technicians, including ticket tracking, issue resolution, metric reporting, and addressing team concerns as part of assigned project work
Own oversight and accountability for team members’ account administration work, ensuring user accounts, permissions, mailbox access, and related requests are completed accurately, securely, and in alignment with IT policies and procedures
Continuously develop skills and competencies aligned with the company’s core values

Requirements

Ability to work in a fast-paced environment
Less than 25% travel required
Ability to sit for extended periods of time
Visual acuity
Ability to lead by example and engage a team
Ability to lift up to 2–5 lbs
Strong ability to multi-task and quickly respond and report on assigned tasks, issues, or outages while adapting to changes
Demonstrated interpersonal skills including telephone skills, communication skills, and active listening
Ability to analyze complex technical problems, determine root cause, and implement corrective action
Ability to match resources to technical issues appropriately
Advanced understanding of operating systems, business applications, printing systems, and network systems
Demonstrated use of office and project tools, including Windows 10, Office 365, Word, Excel, PowerPoint, Project, Visio, and Outlook
Hands-on experience with Active Directory, Exchange management, and account administration
3+ years of Service Desk experience
1+ years minimum of demonstrated team management and leadership skills

Technologies

RingCentral VoIP system
Windows 10
Office 365
Word
Excel
PowerPoint
Project
Visio
Outlook
Active Directory
Exchange management

Hybrid Location Requirements

Hybrid position located at the Indianapolis, IN office
Qualified candidates must currently reside or be within 75 miles of the Indianapolis, IN area
Indianapolis, IN 46278 (Preferred)
Indianapolis, IN 46278 (Required) for ability to commute

Compensation

$80,000 - $86,000 per year

Experience (Preferred)

Help Desk Management: 3 years (Preferred)
Active Directory: 2 years (Preferred)
Microsoft Office: 2 years (Preferred)

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