Indianapolis, IN

Support Jobs in Indianapolis, IN

2 jobs found

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18d ago

Help Desk Analyst

Infosys Indianapolis, IN

Indianapolis, IN

18d ago

Full time Application Support Contact Center Customer Service

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Job Description

Based on-site in Indianapolis, Indiana, this Help Desk Analyst role supports phone-based troubleshooting and dispatch coordination to sustain facility maintenance, guest services, and financial reporting applications, ensuring continuous in-store business operations for Infosys.

Responsibilities

Provide rapid phone support for IT related application or hardware failures.
Serve as the first point of contact by phone for facility maintenance issues.
Monitor, track, and follow up on existing or recurring trouble tickets.
Log all field issues in the call tracking software with troubleshooting steps and relevant details, and coordinate dispatch as needed.
Deliver courteous, effective service to guests and team members.
Take on additional duties as assigned.

Requirements

High school diploma, GED or equivalent
At least 1 year of experience in a Help Desk or Call Center

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28d ago

Technical Support Engineer (Branch Engineer)

GadellNet Indianapolis, IN

Indianapolis, IN

28d ago

$50k - $60k/yr Full time Active Directory Computer Skills Customer Support

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Job Description

Onsite Technical Support Engineer (Branch Engineer) at GadellNet in Indianapolis provides hands-on IT support for a client, resolves issues on site, and coordinates with dispatch, including an on-call rotation and some travel, with a salary range of USD 50,000–60,000 per year.

Responsibilities

Serve as a trusted on-site resource to resolve issues for remote teams
Act as the primary point of contact for assigned CSE clients regarding technical issues
Repair, warranty, and deploy client workstations
Diagnose and remediate network-related issues for clients
Identify opportunities for hardware and software upgrades or gaps and report to account management
Maintain and contribute to client documentation as needed
Participate in an after-hours on-call rotation
After-hours tasks may include installing and configuring server room hardware such as switches, firewalls, and UPS devices
Troubleshoot and resolve remote tickets when on-site work is not available

Requirements

Occasional physical effort to twist, stretch, and lift over 50 lbs
Reliable transportation and a valid driver’s license
After-hours work required for critical outages, projects, and on-call rotation
2+ years of troubleshooting experience with relevant IT systems
2+ years of experience with network design, maintenance, and installation
Application support experience
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning
Strong documentation skills
Ability to conduct research across a wide range of computing issues
Ability to present ideas in a user-friendly, business-friendly manner
Working knowledge of a range of diagnostic utilities
Excellent written and verbal communication skills

Technologies

Windows 11
Server 2022
Office 365
Online Exchange 2019
Microsoft Teams
Office Suite
Adobe
PowerShell
CMD
Active Directory
GPO
Zebra printers
Wireless access points
Network cabling
Office 365 deployments

Desirable Skills

Experience with server administration
Active Directory management
GPO maintenance and setup
In-depth understanding of Zebra printers
Proficiency with PowerShell and CMD

Values

Make an impact
100 percent responsibility, 0 percent excuses
Grow or die

Benefits

Health, vision, and dental insurance
Paid time off, including parental leave and volunteer time
Flexible work environment
Access to mental health services
Employee matching donation program
401k with employer matching

Eligibility to Work in the US

GadellNet does not offer work visa sponsorship for this role
All candidates must be legally authorized to work in the United States at the time of application
Employment is contingent on identity verification and eligibility to work in the United States

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Support Jobs in Indianapolis, IN

Help Desk Analyst

Technical Support Engineer (Branch Engineer)

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