Indianapolis, IN

Support Jobs in Indianapolis, IN

27 jobs found

Include remote jobs

3d ago

Deskside Technician

EMPIGO Technologies / SureTec Indianapolis, IN

Indianapolis, IN

3d ago

$40k - $50k/yr Full time Active Directory End User Support Help Desk Support

Apply Now

Job Description

On-site support work in Indianapolis, IN with a full-time schedule and benefits that help you plan for the future. EMPIGO Technologies / SureTec offers a supportive, client-focused environment where you can keep end-users productive while building your skills across Windows and Mac OS support. This role includes professional development assistance, paid time off, and a 401(k) alongside health and insurance coverage.

Compensation: $40,000 to $50,000 per year. Work style: in-person, on-site support. Experience level: 2+ years in IT support. Education: Associate’s degree or higher in an IT-related field.

What you’ll do

Deliver friendly, effective on-site deskside support that creates positive experiences for end-users.
Troubleshoot and resolve basic technical issues across Windows and Mac OS devices.
Respond to phone and email support requests within established SLAs and keep requests moving in a timely way.
Escalate more complex problems to higher-level support while triaging and managing incoming tickets efficiently.
Document solutions and processes to support the team’s knowledge base.
Handle a dynamic workflow where multitasking and prioritization are part of daily operations.

What you bring

High school diploma with 2–4+ years of IT support experience.
Relevant IT certifications such as CompTIA A+ and M365 Fundamentals.
Associate’s degree or higher in an IT-related field.
Advanced certifications are a plus: CompTIA Network+, Security+, or M365 Administrator Associate.
Basic troubleshooting skills with Windows and Mac OS.
Familiarity with Windows Server, Azure, and Active Directory.
Strong communication and customer service skills.
Ability to manage time and juggle multiple tasks effectively.
Willingness to learn, ask questions, and follow established processes.

Benefits

401(k) and retirement plan
Dental insurance, vision insurance, and health insurance
Life insurance
Paid time off
Flexible schedule
Professional development assistance
Referral program

Location and schedule

Location: Indianapolis, IN (onsite). Job type: full-time. Work setting: in person.

Application questions

Are there any schedules or shifts you are unable to work (normal/swing/graveyard, days of the week/weekend, travel)?
What is your desired salary range?
When would you be available to start?
This position requires the ability to visit various client sites in the greater Portland area. Do you have access to reliable transportation?

View full job page →

8d ago

Help Desk Support Agent I

Burrell Preferred Inc. Indianapolis, IN

Indianapolis, IN

8d ago

Full time Application Support Computer Skills Customer Support

Apply Now

Job Description

Help end-users with IT support across software and hardware while maintaining systems, documentation, and training across locations.

Responsibilities

Serve as a support specialist for end-users by recording support issues/questions and responding promptly to software and hardware concerns, plus other basic departmental needs
Troubleshoot and problem-solve complex user issues
Coordinate with Administration and Department Head staff about pending problems and changes to desktop user applications
Perform routine technical maintenance for computer hardware
Repair and replace computer hardware parts
Schedule and prepare one-on-one and group training to help improve end-user skills
Train staff on computer use
Maintain accurate end-user training materials using paper and web-based manuals and assistance tools for Microsoft standard products and standard business software used across the organization
Assist with installation and maintenance of voice and data communications at all locations
Install workstations, including required hardware and software
Maintain accurate inventory records for information technology equipment and end-users
Perform other duties as assigned by the supervisor

Requirements

Read and interpret documents such as computer manuals, software documentation manuals, safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of residents or employees of the organization
Apply logic and understanding to carry out instructions provided in written, oral, or diagram form
Use problem-solving techniques to handle issues involving several concrete variables, including responding effectively to crisis and other critical situations
Perform effectively as job demands change
Take necessary and appropriate action independently
Establish effective relationships through telephone and in-person contacts
Follow direction and accept supervision
Effectively use all Microsoft Office products (current and most recent versions)
Comprehensively understand all standard business software used throughout the organization
Successful completion of background check, including criminal record, driving record, abuse/neglect, and fingerprint check
Complete New Hire Orientation at the beginning of employment
Complete all training requirements, including Relias at the beginning of employment and annually thereafter
Maintain a current driver’s license, acceptable driving record, and current auto insurance
ADA consideration for sedentary work: exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or negligible force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body
Repetitive movements of hands, fingers, and arms for typing and/or writing throughout the work shift

Technologies

Microsoft Office
Microsoft standard products
Relias

Education and Experience

Associates of Applied Science Degree or equivalent
1 year of experience preferred
Ability to effectively use all Microsoft Office products (current and most recent versions)

Benefits

Paid time off: full-time employees receive an attractive time off package
Employee benefits package: health, dental, vision, retirement, life, and more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities and promoting from within
Welcoming, warm, supportive culture: environment that promotes well-being and values employees as people

View full job page →

12d ago

IT Help Desk Associate

Bosma Industries for the Blind Inc Indianapolis, IN

Indianapolis, IN

12d ago

Full time Application Support Azure Ad / Entra Id Computer Skills

Apply Now

Job Description

In this role, you will deliver primary tier-1 and tier-2 technical support for staff across on-premises, hybrid, and remote environments. You will troubleshoot end-user technology issues, manage support requests through ITSM ticketing workflows, and collaborate with system administrators to maintain reliable access to devices, identity services, and enterprise applications.

Role Overview

You will diagnose and resolve hardware, software, identity, network, and SaaS application concerns while guiding end users through clear, professional solutions. Support activities will include remote administration and end-user assistance, as well as contributions to internal documentation and knowledge sharing.

Key Responsibilities

Provide first- and second-line technical support for local and remote users through chat, email, video calls, and ticketing queues.
Triage, categorize, prioritize, and process incoming tickets in accordance with standard Service Level Agreements (SLAs).
Diagnose, troubleshoot, and resolve hardware, software, identity, network, and SaaS application issues while assisting end users step by step.
Use remote desktop control and diagnostics to address hardware, software, VPN, and network access issues.
Configure, provision, tag, and deploy user devices including laptops, desktops, mobile phones, and tablets using cloud enrollment tools such as Microsoft Intune and Jamf.
Carry out routine software updates, OS patch management, and hardware maintenance.
Maintain accurate hardware and software inventory databases and process equipment returns or replacements.
Support onboarding and offboarding workflows, including account creation and role-based access management in Microsoft 365 / Entra ID and related SaaS tools.
Assist with password resets, MFA setup, and identity verification steps.
Troubleshoot local and network printer issues, Wi-Fi connectivity, and local patch cabling or switches.
Coordinate vendor maintenance and repairs for equipment under warranty or third-party service agreements.
Document issue resolutions and maintain up-to-date internal Knowledge Base (KB) articles for end-user self-service and team reference.
Support and champion Bosma accessibility tools, assistive technologies, and organizational inclusion initiatives.
Assist end users with basic Salesforce (or modern CRM) reporting and account accessibility needs.
Support system administrators with cloud identity management, endpoint deployment, hardware inventory, and accessibility tools.
Perform other IT-related duties and special project support as assigned.

Education and Experience

Associate degree in Computer Science, Information Technology, or equivalent experience/certifications.
1–2 years of hands-on technical support experience in a hybrid or distributed workforce environment.
Operating systems exposure including Windows 11/10 and macOS.
Working knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Entra ID / Azure AD) and Google Workspace.
Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune and Jamf, plus awareness of basic cybersecurity hygiene and MFA workflows.
Mobile endpoint management experience for iOS and Android corporate devices.
Networking fundamentals including TCP/IP, Wi-Fi 6/mesh environments, VPNs, and basic network cabling/hardware.

Required Qualifications

Proficiency diagnosing and resolving OS, hardware, printer, and SaaS application issues.
Experience with cloud-based ticketing systems such as Jira Service Management, Zendesk, ServiceNow, or Freshdesk.
Comfort using AI-assisted support tools and automation to speed up problem resolution and support ticket deflection.
Knowledge of remote desktop administration, screen sharing, and remote support tools.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users with empathy and patience.
Ability to collaborate across departments while maintaining confidentiality of organizational data.
Ability to prioritize tasks effectively in a fast-paced environment and work with minimal supervision.
Detail-oriented approach with a commitment to documentation and inventory tracking.
Adaptability to flexible support needs, including both remote and on-site troubleshooting.
Relevant certifications preferred: CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, Google IT Support Professional Certificate, or equivalent.

Tools and Technologies

IT Service Management (ITSM) ticketing tools; AI-assisted troubleshooting platforms; remote administration tools
Microsoft Intune, Jamf
Microsoft 365 (Teams, SharePoint, Exchange Online), Entra ID / Azure AD
Google Workspace
Mobile Device Management (MDM), MFA, iOS, Android
Windows 11, Windows 10, macOS
TCP/IP, Wi-Fi 6, VPNs, remote desktop control, screen sharing
Jira Service Management, Zendesk, ServiceNow, Freshdesk
Salesforce and basic network cabling/hardware, including local patch cabling/switches

Location and Work Setup

Indianapolis, IN (onsite)

View full job page →

15d ago

Desktop Support Technician

Willoughby Industries, Inc Indianapolis, IN

Indianapolis, IN

15d ago

Full time Azure Ad / Entra Id Desktop Support Device Management

Apply Now

Job Description

Willoughby Industries Inc. offers an onsite IT environment where you can support real users in real time. This entry level Desktop Support role supports a team of colleagues with first-line, in-person help, covering day-to-day troubleshooting, workstation support, and Microsoft cloud account and collaboration needs. You’ll have the opportunity to grow your skills across desktop, printers, local networking, and Microsoft 365 services while working from our Indianapolis location.

What you’ll do

Serve as the first point of contact for team members seeking in-person desktop support.
Manage hardware deployments and support local network and printer troubleshooting.
Handle day-to-day user lifecycle tasks in Microsoft Entra ID (Azure AD) and Office 365, including password resets, account unlocking, and basic license management.
Provide basic knowledge support for OneDrive for Business and SharePoint Online.
Diagnose and resolve desktop hardware and software issues on Windows 11 (and macOS, if applicable).
Own local and network printer troubleshooting and help with workstation setups.
Assist users with basic connectivity issues, including Wi-Fi, LAN, and home-routing issues for remote staff.
Follow documentation and escalate more complex problems when needed.

What you bring

1+ years of IT experience (Help Desk, Desktop Support, or Geek Squad/retail tech) or an Associate’s degree or Certificate program in a technology field.
Working knowledge of the Microsoft Cloud Ecosystem, including how Office 365, Microsoft Entra ID, Intune, OneDrive, and SharePoint relate.
Strong troubleshooting instincts, including the ability to research, test, and apply fixes methodically when you see an error or sync issue.
Communication skills with exceptional patience, empathy, and clarity for non-technical users dealing with account and file access problems.
Eagerness to learn, including staying current with changing cloud technologies and updated documentation practices.

Tools you’ll work with

Microsoft 365, Microsoft Entra ID (Azure AD), Intune, Office 365
OneDrive for Business, SharePoint Online
Windows 11, macOS
PowerShell

Benefits

401(k) with matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program

Nice to have

CompTIA A+ certifications
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Basic familiarity with PowerShell script execution

Work location and travel

Fully onsite role at the Indianapolis 78th street office.
No remote or work-from-home options available.
Occasional light travel required.
Based in Indianapolis, IN 46268 (commute required).

View full job page →

19d ago

Field Desktop Support Technician

Select Source International Indianapolis, IN

Indianapolis, IN

19d ago

$25 - $26/hr Full time End User Support Field Desktop Support Technician Hardware Support

Apply Now

Job Description

The Field Desktop Support Technician position at Select Source International is an onsite, hands-on role focused on laptop and desktop break-fix work in the field. The work includes repairing Dell laptops and desktops, diagnosing hardware and software issues, and completing component-level replacements when needed.

Role Overview

As a Field Desktop Support Technician, you will perform independent on-site support tasks for end-user equipment. The scope includes Dell laptop and desktop repair, component replacement, and whole-unit swaps when required, with an emphasis on troubleshooting both hardware and software problems.

Responsibilities

Perform break-fix repairs on Dell laptops and desktops
Replace hardware components, including:
- Motherboards
- LCD screens
- Hard drives
- Keyboards
- PC peripherals
Complete whole-unit swaps when necessary
Troubleshoot and diagnose hardware and software issues

Required Qualifications

1+ years of hands-on laptop/desktop break-fix experience
Experience diagnosing Dell laptops and PCs
Experience replacing motherboards and LCD screens
Basic knowledge of Microsoft applications and operating systems
Strong troubleshooting and customer service skills
High school or equivalent (Required)

Technologies Used

Dell laptops and desktops
Microsoft applications
Operating systems

Compensation and Work Location

$25.00 - $26.00 per hour. This role is onsite in Indianapolis, IN (in person).

Application Screen

You will be asked: Do you have 1+ years of hands-on laptop/desktop break-fix experience?

View full job page →

20d ago

IT Service Desk Tier I Technician

RPM Technologies, LLC Indianapolis, IN

Indianapolis, IN

20d ago

$18 - $20/hr Full time Active Directory Customer Support Hardware Support

Apply Now

Job Description

RPM Technologies, LLC is hiring an IT Service Desk Tier I Technician for onsite support in Indianapolis, IN. This full-time role provides help desk and deskside assistance for diverse client environments, including Windows and Office 365 administration.

Role Overview

The Tier I technician will support multiple clients and assist with deskside troubleshooting. Responsibilities include working with MS Windows 10 laptops/desktops and managing Office 365 environments, with additional exposure to Active Directory, user accounts, MFA, and VoIP phone setup and management.

Key Responsibilities

Provide support across multiple clients with diverse environments.
Install, configure, and administer MS Windows 10 laptops and desktops.
Troubleshoot hardware and software issues.
Use strong knowledge of Office 365, including OneDrive and Sharepoint.
Handle user account management involving Active Directory, O365 Account, and MFA.
Support VoIP phones, including setup and ongoing management.
Maintain a basic understanding of computer networking concepts including TCP/IP, DNS, and WIFI.

Required Qualifications

2+ years of help desk/deskside support experience.
High School Diploma or G.E.D. required.
Pass a criminal background check.
Ability to lift computers up to 40 lbs. and maintain overall agility for deskside support tasks.
Local travel to and from the company’s downtown Indianapolis office.
Must have a valid driver’s license and auto insurance.
Demonstrated customer service skills and strong communication are required.
Must be a team player, detail-oriented, flexible, and able to meet established deadlines.

Preferred Qualifications

Course training or a degree in Information Technology or a related field.
Any MS Windows 7 or Windows 10 certification.
A++ Certification.

Technologies

MS Windows 10, MS Windows 7
Office 365, OneDrive, Sharepoint
Active Directory, O365 Account, MFA
VoIP phones
TCP/IP, DNS, WIFI
A++

Job Details

Job Type: Full-time
Work Location: Onsite (in person)
Location: Indianapolis, IN
Pay: USD $18.00 - $20.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

View full job page →

20d ago

IT Service Desk Tier II Technician

RPM Technologies, LLC Indianapolis, IN

Indianapolis, IN

20d ago

$45k - $55k/yr Full time Active Directory Customer Support End User Support

Apply Now

Job Description

RPM Technologies, LLC is hiring an IT Service Desk Tier II Technician to support multiple clients from the Indianapolis, IN office. This onsite role focuses on desk side and help desk support, with hands-on troubleshooting and user account management across common Microsoft and networking technologies.

You will work primarily with Windows 10 and Office 365 environments, assisting end users with issues that range from hardware and software faults to account and access setup. The position also includes local travel to and from the downtown Indianapolis office, along with the ability to perform standard deskside support tasks.

Responsibilities

Install, configure, and administer MS Windows 10 laptops and desktops
Troubleshoot hardware and software problems
Support Office 365 applications, including OneDrive and Sharepoint
Handle user account management, including Active Directory, O365 account, and MFA
Set up, manage, and support VoIP phones
Apply basic knowledge of computer networking, including TCP/IP, DNS, and WiFi

Requirements

2+ years of help desk or desk side support experience
Experience working with multiple clients and diverse environments
Team-oriented, detail-oriented, flexible, and able to meet established deadlines
Strong communication and customer service skills
High School Diploma or G.E.D. required
Any MS Windows 7 or 10 certification preferred
A+ Certification
Ability to pass a criminal background check
Ability to lift computers (up to 40 lbs) and perform deskside support tasks
Ability to complete local travel to and from the downtown Indianapolis office; must have a valid driver’s license and auto insurance

Technology Stack

MS Windows 10
Office 365 (OneDrive, Sharepoint)
Active Directory and O365 account
MFA
VoIP phones
TCP/IP, DNS, WiFi

Compensation and Schedule

Location: Indianapolis, IN (onsite)
Job type: Full-time
Salary: USD 45,000 - 55,000 per year

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Education

Course training or a degree in Information Technology or a related field preferred

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

4mo ago

Senior Process Associate - Technical Helpdesk

Infosys Indianapolis, IN

Indianapolis, IN

4mo ago Closed

Full time Application Support Concur Contact Center

4mo ago

Technical Support Engineer (Branch Engineer)

GadellNet Indianapolis, IN

Indianapolis, IN

4mo ago Closed

$50k - $60k/yr Full time Active Directory Cloud Platforms Command Prompt

5mo ago

Help Desk Analyst

Infosys Indianapolis, IN

Indianapolis, IN

5mo ago Closed

Full time Application Support Contact Center Customer Service

5mo ago

Technical Support Engineer (Branch Engineer)

GadellNet Indianapolis, IN

Indianapolis, IN

5mo ago Closed

$50k - $60k/yr Full time Active Directory Computer Skills Customer Support

Support Jobs in Indianapolis, IN

Get Support Jobs in Indianapolis, IN alerts