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Technician, IT Support, Field Services

Howard County Public School System Howard County, MD

Howard County, MD

Today

Full time End User Support Field Services Hardware Support

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Job Description

Under the direction of the Assistant Manager of Field Services, this Technician role provides hands-on IT support for on-site technology across assigned locations within the Howard County Public School System.

Role Overview

The Computer Technician supports the installation, maintenance, and repair of computer hardware and software, network and peripheral devices. The position works with HCPSS entities as assigned to resolve technology issues and align service responses with documented service level agreements.

Responsibilities

Collaborate with Howard County Public School System (HCPSS) entities, as assigned, to ensure technology-related issues and concerns are addressed and resolved.
Test and repair computer equipment.
Use the HCPSS ITSM system to ensure customer requests are handled according to documented HCPSS Technology Department service level agreements.
Maintain positive, effective communication with staff, administration, and coworkers.
Work with vendors and contractors to resolve issues and support optimal system performance.
Maintain a working knowledge of current technology and trends as they apply to HCPSS.
Keep work tools, workspace, equipment, and vehicles maintained in a professional manner.
Use safety devices and protective equipment to minimize the frequency and severity of work-related accidents.

Required Qualifications

High School diploma or GED.
One year of experience supporting, installing, troubleshooting, testing, diagnosing, repairing, and replacing computer equipment, network equipment and/or peripheral equipment.
Bachelor’s degree from an accredited college or university in Information Technology, Educational Technology, or a related field.
Experience working in a K-12 or college/university setting.
A+ Certification, Network+, or applicable vendor certifications (for example, Apple, Microsoft, Cisco, etc.).
Comprehensive knowledge of IT Service Management (ITSM) software and workflows used to log, track, and resolve technical issues.
Deep understanding of computer architecture, components, and the methodologies required to test, troubleshoot, and repair hardware.
Strong understanding of standard IT service delivery metrics and performance guidelines used to meet organizational timelines.
Active awareness of emerging technologies, hardware advancements, and IT industry trends relevant to an educational or enterprise environment.
Proficiency in diagnosing, testing, isolating, and repairing hardware and software faults on computers and peripheral equipment.
Excellent verbal and written communication skills to explain technical concepts in clear language for staff and administration.
Ability to collaborate with external vendors, technicians, and contractors to escalate issues and maintain peak system performance.
Strong organizational skills to maintain inventory, keep work vehicles stocked, and organize workspaces safely and professionally.
Ability to perform demanding physical tasks including walking, prolonged sitting, climbing, squatting, and sustained physical exertion throughout the workday.
Ability to safely lift, carry, and maneuver heavy technology equipment and loads weighing 40 lbs. or more.
Ability to adapt and work effectively across various school system entities to proactively address technology bottlenecks.
Ability to work independently, manage time efficiently to meet strict SLAs, and care for organizational tools and vehicles responsibly.
Possession of a Maryland Class C driver’s license and satisfactory driving record.
Prior to any employment offer, ability to provide a copy of license and consent to a review of driving record.

Technology Tools

IT Service Management (ITSM) software
HCPSS ITSM system
A+
Network+

Benefits

Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for employees who meet eligibility and membership criteria defined in the State Personnel and Pensions Article and COMAR.
HCPSS offers a comprehensive benefits package for eligible employees.

Licensure and Driving Requirements

Maryland Class C driver’s license with a satisfactory driving record.
Before any employment offer, provide a copy of the license and consent to a review of the driving record.

Application Requirements

Complete applications must be submitted; after submission, documentation cannot be added and changes cannot be made.
Incomplete applications will not be considered.
Resumes will not be accepted in lieu of a completed application.

Selection Criteria

Applicants who meet minimum qualifications will be included in further evaluation.
Interviews may be limited to candidates whose experience and education most closely match the position qualifications and the school system’s needs.
Applicants may be required to complete a skills assessment prior to or during the interview process.

Employment Information: Compensation and Schedule

This is a 12-month per year position in the AFSCME employee unit.
Current salary range: Grade IX on the Maintenance/Warehouse salary scale.
Under the Fair Labor Standards Act, this position is not exempt from overtime.

Employment Information: Retirement Contributions

Membership in the Maryland State Retirement Agency (MSRA) pension plan is mandatory.
The annual pension contribution is 7% of an employee’s annual salary.

Pre-Employment Requirements

Professional references will be contacted prior to any offer of employment.
Recommended candidates will be required to provide references from current and recent supervisors.
All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review under Section 6-113.2 of the Education Article, Annotated Code of Maryland.
Some positions may require a physical examination and/or drug testing.
HCPSS participates in E-Verify and does not offer employee sponsorship.

Location and Work Setting

Howard County, MD (onsite)

Contact and Accommodation

For questions regarding this posting, contact Philip Wentt at philip_wentt@hcpss.org or humanresources@hcpss.org.

To request an accommodation during the application or interview process due to a documented disability, email humanresources@hcpss.org.

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