Firewall Support Jobs

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Today

Tier 2 Technical Support Specialist

Winners Computers Minster, OH

Minster, OH

Today

$19 - $26/hr Full time Active Directory Azure Ad / Entra Id End User Support

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Job Description

Winners Computers is seeking a Tier II IT Technician to deliver technical support for client environments in a managed services setting. The role combines remote troubleshooting with onsite assistance in Minster, OH, with a focus on workstation support and strong networking and server capabilities.

Key Responsibilities

Diagnose and resolve escalated hardware, software, and network incidents using both remote and onsite approaches.
Provide remote support using support tools and RMM platforms.
Support and maintain Windows Server environments, including Active Directory, Group Policy, and file and permission structures.
Configure and troubleshoot network security and connectivity components, including firewalls, switches, wireless networks, and VPNs.
Deploy, image, and configure workstations, laptops, and related hardware.
Assist with server builds, migrations, and infrastructure projects.
Document troubleshooting steps and outcomes clearly while following internal processes.
Support client onboarding activities, including network assessments and maintaining environment documentation.
Mentor and provide technical support to Tier I technicians as escalations require.
Assist with staging, prepping, and organizing equipment for project rollouts.

Required Qualifications

Minimum 2+ years of IT support experience; MSP experience is preferred.
Strong networking fundamentals knowledge, including VLANs, routing, firewalls, DHCP, and DNS.
Working knowledge of Windows Server, Azure AD/Entra, and Microsoft 365 administration.
Strong troubleshooting skills with an emphasis on identifying root cause.
Professional communication skills with clients.
CompTIA A+ and Network+ are required.
Valid driver’s license and ability to travel locally to client sites.

Preferred Certifications

Additional certifications are strongly preferred, such as Server+, Microsoft 365, Azure, or an equivalent credential.

Technical Tools and Platforms

Windows Server
Active Directory
Group Policy
Azure AD/Entra
Microsoft 365
RMM

Work Location and Pay

Location: Minster, OH (onsite / in person)

Pay: USD 19.00 - 26.00 per hour

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