Forescout Support Jobs

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Today

IT Service Desk Analyst

Bloomberg New York, NY

New York, NY

Today

$70k - $75k/yr Full time Active Directory Citrix Customer Service

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Job Description

Bloomberg’s Employee Technology Support (ETS) team is hiring an IT Service Desk Analyst to deliver effective first line support for employees across global locations.

Responsibilities

Provide 1st line support to global employees for technical service requests via SDSK, ADSK, and Phone
Support employee productivity and experience through timely, high-quality resolution
Handle incidents, requests, problems, and changes by following globally defined ETS workflows
Maintain ETS ticket quality standards, including accurate categorization and clear resolution documentation
Work with service metrics and improve performance across SLA adherence, CSAT, and First Time Fix
Participate in team huddles, training sessions, and feedback forums to improve service delivery and capability
Use dashboards and internal tools to prioritize and manage workload
Drive first time resolution and maintain consistent, high-quality ticket handling
Identify automation and efficiency opportunities
Contribute to and use the knowledge base; identify gaps and partner with the Knowledge Management team
Support and troubleshoot using access to systems including AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, and related systems
Collaborate with L2 and Continuous Improvement teams to drive service improvements

Requirements

Passion for technology with a focus on enhancing the employee experience
Strong problem-solving and time management skills
Ability to operate in a fast-paced global environment
Regional project execution
Ownership and transparency in decision-making, consistently doing what is right for employees, team, and business
Clear and effective communication skills
Root cause analysis mindset, including “Chase the why”

Technologies

Windows, Mac OS
SDSK, ADSK
AD, SCCM, Citrix, PaperCut, StreamLine, Systrack
vSphere, O365, Webex, Zoom, MS Teams
Intune, Azure, CyberArk, ForeScout, ITLocate
JAMF, CUCM

Benefits

Merit increases
Incentive compensation (exempt roles only)
Paid holidays
Paid time off
Medical, dental, and vision
Short and long term disability benefits
401(k) with match
Life insurance
Various wellness programs

We’d Love to See

CompTIA A+
ITIL v4 Foundation
Degree in Computer Science, Networking, IT Security, or a similar field, or similar industry experience
Knowledge of Cisco, Slack, Miro, and AV support
Familiarity with Python, PowerShell, or other scripting languages

Salary Range

USD 70,000 - 75,000 per year + Benefits

Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities.

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