New York

Support Jobs in New York

107 jobs found

Include remote jobs

1d ago

Help Desk Technician

Thenos Link New York, NY

New York, NY

1d ago

$28 - $33/hr Full time Active Directory End User Support Help Desk

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Job Description

In this IT Help Desk Technician role with Thenos Link, you provide daily technical support to employees by resolving common hardware, software, and account issues. The position combines ticket management, troubleshooting, and clear communication to help keep teams productive with minimal downtime.

Job Overview

You will monitor and handle incoming IT support tickets, troubleshoot issues across Windows computers and common business applications, and support users with access and login problems. Support is delivered through phone, email, and remote assistance, with documentation and timely updates throughout each request lifecycle.

Responsibilities

Monitor, respond to, and manage incoming IT support tickets.
Provide technical support to employees via phone, email, and remote assistance.
Troubleshoot common Windows computer and software issues.
Assist with password resets, account access, and login problems.
Support Microsoft Office and Microsoft 365 applications.
Diagnose basic internet, Wi-Fi, and network connectivity issues.
Document technical issues, troubleshooting steps, and resolutions.
Escalate complex technical problems to the appropriate personnel when necessary.
Maintain professional communication and provide timely updates on support requests.

Required Qualifications

Basic knowledge of Windows operating systems and computer troubleshooting.
Familiarity with common software applications, including Microsoft Office.
Understanding of basic networking concepts.
Strong written and verbal communication skills.
Ability to prioritize and manage multiple support requests.
Good organizational skills and attention to detail.
Ability to work independently and collaboratively.

Preferred Qualifications

Previous experience in IT support, help desk, or technical customer service.
Familiarity with IT ticketing systems.
CompTIA A+ certification or equivalent technical knowledge.
Basic experience with Active Directory or Microsoft Entra ID.

Technologies

Windows
Microsoft Office
Microsoft 365
Active Directory
Microsoft Entra ID

Schedule and Compensation

Job type: Full-time
Pay: USD 28.00–33.00 per hour
Schedule: Monday–Friday, 10:45 AM–7:15 PM
Work arrangement: 3 days on-site and 2 days remote
Work hours: 40 paid hours per week, with meal breaks provided in accordance with applicable law

Work Location

New York, NY (Hybrid remote). Work location listed for New York, NY 10001.

Benefits

401(k)
Paid time off (PTO)
Flexible scheduling, where available
Hybrid work arrangement
Dental insurance

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1d ago

Cooling Technical Support Specialist

Schneider Electric Buffalo, NY

Buffalo, NY

1d ago

$54k - $82k/yr Full time Liquid Cooling Specialist Technical Support

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Job Description

Join Schneider Electric’s Buffalo, NY team providing technical support for mission-critical liquid cooling systems.

Responsibilities

Deliver technical support to customers and field service technicians via phone, email, and the Case Management/CRM system
Receive, create, document, and triage technical support cases
Review equipment serial numbers and case history to identify existing or related issues
Verify customer entitlement and SLA status to determine support and parts coverage
Troubleshoot liquid cooling and electro-mechanical equipment using alarms, operating data, electrical schematics, drawings, and information from the field
Walk customers and technicians through logical troubleshooting steps and corrective actions
Identify parts and components needed to support equipment repairs
Escalate complex technical issues to Advanced Technical Support, Engineering, Quality, or other appropriate internal resources
Coordinate with Dispatch when field service support is required, providing case details and technical information for handoff
Maintain accurate case notes, customer communications, troubleshooting details, and status updates
Contribute to Knowledge Articles, troubleshooting guides, service bulletins, and other technical documentation
Collaborate with cross-functional teams including Dispatch, Field Service, Advanced Technical Support, Engineering, Quality, Training, Sales, and others as needed
Participate in occasional site visits and hands-on training to strengthen product knowledge and troubleshooting skills
Maintain knowledge of current and new liquid cooling products

Requirements

Strong technical troubleshooting and problem-solving skills
Knowledge of liquid cooling, HVAC/R, electro-mechanical equipment, controls, or similar technical systems
Ability to troubleshoot equipment remotely by asking effective diagnostic questions and interpreting technical information
Ability to read electrical schematics, product drawings, and technical specifications
Working knowledge of single-phase and three-phase electrical systems
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems
Strong customer service, communication, and documentation skills
Ability to clearly explain technical instructions to people with varying experience levels
Ability to manage multiple cases and competing priorities
Sound technical judgment, including recognizing when issues require escalation
Ability to work independently and collaboratively in a technical support environment
Associate degree or technical training in HVAC/R, electrical, mechanical, controls, electronics, or a related discipline preferred, or an equivalent combination of education and relevant experience
3+ years of experience in HVAC/R, field service, technical support, or a similar technical troubleshooting role preferred
Experience troubleshooting electrical and mechanical equipment and reading electrical schematics
Experience with HVAC/R and single-phase and three-phase power
Liquid cooling, mission-critical cooling, or data center experience preferred
Experience with CRM, case management, or service management systems is a plus

Technologies

Case Management/CRM system
CRM

Benefits

Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
15 days of paid time off per year
Base salary
Short-term incentives
Company share ownership
401(k) with match
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives
Military leave benefits

Work Location and Travel

Office-based role in Buffalo, NY with regular attendance required
Reports to the Technical Support Manager
Support is primarily provided from the Buffalo office via phone, email, and the Case Management/CRM system
Occasional travel may be required for field exposure, product familiarization, training, and technical development
Not intended for routine onsite service or field escalation coverage
Travel expected up to approximately 25% annually

Salary

USD 54,400 - 81,600 per year

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1d ago

Advanced - Cooling Technical Support Specialist

Schneider Electric Buffalo, NY 🇺🇸 Remote

Buffalo, NY

1d ago

$86k - $130k/yr Full time Cooling Systems Customer Support Data Center Liquid Cooling

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Job Description

Join Schneider Electric as an advanced remote technical support specialist supporting mission-critical liquid cooling systems in demanding data center environments. This U.S.-based role combines complex troubleshooting with real impact, backed by competitive compensation, flexible work arrangements, and strong benefits including medical, dental, vision, life insurance, and retirement matching.

What you’ll do

Serve as an advanced technical resource for mission-critical liquid cooling systems, taking ownership of complex escalations that require deeper product and troubleshooting knowledge.
Support customers, Core Technical Support, and Field Service teams using advanced diagnostics to resolve liquid cooling and electro-mechanical issues.
Perform root-cause analysis by reviewing alarms, operating data, electrical schematics, system performance, case history, and technical documentation.
Use the Case Management/CRM system to document troubleshooting, manage case activity, communicate updates, track ownership, and maintain accurate records through resolution.
Provide remote technical guidance for fault isolation and troubleshooting activities led by customers and field personnel.
Provide technical guidance for system startup, commissioning, and deployment activities.
Identify and recommend parts and components needed for repairs and technical resolution.
Collaborate with teams across Engineering, Quality, Training, Dispatch, Field Service, and Sales to resolve customer and product issues.
Create and improve Knowledge Articles, troubleshooting guides, service bulletins, procedures, and other technical documentation.
Apply lessons learned from real-world incidents to recommend improvements to products, manuals, troubleshooting methods, and support processes.
Support technical training for customers, Technical Support teams, and Field Service personnel.
Maintain expertise in new products, known issues, and evolving liquid cooling technologies.
Participate in a 24/7/365 on-call rotation to provide advanced after-hours technical support when scheduled.
Complete occasional customer site or company facility visits for product exposure, training, technical observation, or complex issue support when appropriate (travel up to approximately 25% annually).

What you bring

Strong HVAC/R, refrigeration, chiller, liquid cooling, mission-critical cooling, or related technical expertise.
Advanced troubleshooting capability and a methodical approach to complex problems.
The ability to work beyond alarms or symptoms to determine the underlying root cause.
Strong knowledge of electrical and electro-mechanical systems, including single-phase and three-phase power.
Ability to confidently read and interpret electrical schematics, technical drawings, sequences of operation, and technical specifications.
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems.
Ability to troubleshoot remotely by asking the right technical questions and converting field information into an effective troubleshooting path.
Strong technical judgment, including knowing when to involve Engineering, Quality, or other specialized resources.
Strong written, email, and verbal communication skills to explain complex concepts clearly to customers and technicians with different experience levels.
Strong documentation and case-management habits, with extensive experience working in a Case Management/CRM system and maintaining ownership through resolution.
Ability to work independently in a remote environment while collaborating closely across technical teams.
Availability to participate in a 24/7/365 on-call rotation, including nights, weekends, and holidays when scheduled.
Associate degree or technical training in a related discipline is preferred, or an equivalent combination of education and relevant technical experience.
5+ years of experience in technical support, HVAC/R, mission-critical cooling, Field Service, or a similar advanced troubleshooting role.
Demonstrated experience troubleshooting electrical, mechanical, controls, and electro-mechanical systems, including reading and interpreting electrical schematics for single-phase and three-phase systems.
Experience with liquid cooling, chillers, or mission-critical cooling systems is highly desirable, and experience supporting data centers or mission-critical environments is preferred.
Experience in advanced technical support, complex troubleshooting, or technical escalation is preferred.
CRM/case management/service management system experience is a plus.

Compensation and benefits

Pay range: USD 86,400 - USD 129,600 per year (base pay and short-term incentives).
Medical, dental, vision, and basic life insurance (with member reward points).
Benefit Bucks.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year and 15 days of paid time off per year.
Competitive pay and programs including base salary, incentives, and company share ownership.
401(k) with match.

Schedule, reporting, and work details

You will report to the Technical Support Manager.
This is a U.S.-based remote role. The majority of support is delivered through phone, email, the Case Management/CRM system, and other technical support tools.
This position is not intended to provide routine Field Service or preventive maintenance coverage.
Occasional travel may be required up to approximately 25% annually for product exposure, training, technical observation, or complex issue support.
Participation in a 24/7/365 on-call rotation is required when scheduled.

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3d ago

Helpdesk Analyst

Cloaked New York, NY

New York, NY

3d ago

$40 - $47/hr Full time Application Support End User Support Hardware Support

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Job Description

Cloaked is a well-funded Series B startup based in NYC, building a people-first support experience with a hybrid team. You’ll join a collaborative environment with strong benefits, flexible work options, and a modern toolset, including a new company laptop and a home office stipend when you need it.

This Tier 1 helpdesk role is the first point of contact for user issues. You’ll handle ticket intake and triage, resolve requests within SLA, and support end users across both software and hardware needs, including account lifecycle work and macOS troubleshooting.

What you’ll do

Manage the ticket queue by handling intake, triage, and resolution within SLA.
Answer phones and respond to email and chat, plus assist walk-ups when you’re on-site.
Troubleshoot macOS, common business applications, and basic networking (Wi-Fi, VPN, and issues like “the internet is down for just me”).
Complete account lifecycle tasks including password resets, group membership updates, license assignment, and MFA re-enrollment.
Image, deploy, and recover end-user hardware such as laptops, desktops, monitors, peripherals, and mobile devices.
Document fixes clearly. If you solved the same issue twice, create a KB article.
Escalate appropriately when something is outside your scope or requires access, with enough context so the next person can continue without starting over.
Support users with patience and ownership, including when users are wrong or frustrated.

Requirements

1+ year in a customer-facing technical support role (helpdesk, MSP, retail tech support, internship, or equivalent).
New grads with a strong technical foundation and demonstrable side projects will be considered.
Working knowledge of Windows 10/11 and Microsoft 365 basics (Outlook, Teams, OneDrive, SharePoint).
Basic networking literacy, including what an IP address is, what DNS does, and how to tell if Wi-Fi is the issue.
Writing skills that help others understand ticket notes months later.
Patience with a genuine, non-performative approach.

Helpful experience

MacOS support experience.
Familiarity with Active Directory or Entra ID for tasks like resetting passwords, unlocking accounts, and checking group membership.
Exposure to an ITSM ticketing system (any platform, transferable vocabulary).
CompTIA A+, Network+, or equivalent hands-on knowledge.
Some scripting exposure (PowerShell or Bash), even if you only read scripts.
Curiosity about layers beneath the tools you support.

Benefits and perks

Above market rate pay and equity based on the market’s best commercially available data (salary, bonus and equity).
Comprehensive full-time US benefits: medical, dental, and vision with Cloaked covering the majority of employee premiums.
Company-paid basic life.
401(k) with company match.
Flexible work arrangements, with ability to work remotely when needed.
Home office stipend.
New company laptop (and other tech depending on the role).
PTO, floating holidays, and sick days.
Parental Leave: paid leave for all new parents (birth, adoption, or foster placement).
Monthly wellness & meals stipend, plus lunch and coffee during the workday.
Unlimited professional development fund and encouragement to attend conferences and industry events.

Location: New York, NY (hybrid). Pay: USD 40 - 47 per hour. Experience level: 1+ years.

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4d ago

Level 1 Helpdesk

Novarex Technologies Brooklyn, NY

Brooklyn, NY

4d ago

$20 - $24/hr Full time Active Directory Customer Service Customer Support

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Job Description

Novarex Technologies is hiring a Level 1 Helpdesk professional to act as the first point of contact for users seeking IT support. This hybrid role in Brooklyn focuses on resolving everyday hardware, software, operating system, and connectivity issues, while ensuring each request is properly tracked, documented, and escalated when it goes beyond Level 1.

You will field help desk tickets from intake through resolution, guide users through troubleshooting, and communicate outcomes clearly. When an issue is complex or requires deeper investigation, you will escalate it with the relevant details captured during diagnosis.

What you’ll do

Provide technical support and customer service for desktop computers, computer hardware, mobile devices, Microsoft Office, Windows, and macOS.
Handle customer support tickets end to end, documenting troubleshooting steps and escalating when needed.
Troubleshoot equipment, software, and network problems related to LAN (local area network), VPN (virtual private network), DNS (Domain Name System), and TCP/IP (Transmission Control Protocol/Internet Protocol).
Support Active Directory account management, Group Policy Objects (GPOs), Microsoft Windows Server, firewalls, and computer management.
Assist with Windows support, Linux and other operating systems, and basic computer networking while explaining solutions clearly to users.

What you bring

Strong customer support and communication skills, along with analysis and technical troubleshooting ability.
Familiarity with IT and desktop support, including hardware support, software troubleshooting, and network troubleshooting.
Working knowledge of Windows, macOS, Linux, Microsoft Office, Active Directory, TCP, DNS, LAN, VPN, and firewall concepts.
Experience using help desk systems, managing support tickets, documenting issues accurately, and following established escalation procedures.

Tools and technologies

Microsoft Office, Windows, macOS, Linux
Active Directory, Group Policy Objects (GPOs)
Microsoft Windows Server, firewalls
LAN (local area network), VPN (virtual private network), DNS (Domain Name System)
TCP/IP (Transmission Control Protocol/Internet Protocol)

Location and pay

Location: Hybrid remote in Brooklyn, NY 11201

Pay: $20.00 to $24.50 per hour

Expected hours: 25.0 per week

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6d ago

School IT Support Technician

Simply Ed LLC Bronx, NY

Bronx, NY

6d ago

$26+/hr Part time Computer Skills Education Technology End User Support

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Job Description

$26/hour part-time on-site role supporting classroom technology at P.S. 83 Donald Hertz School in the Bronx. This is a real-world, hands-on IT support position for someone who enjoys keeping devices running smoothly and reducing downtime for students and educators. You will serve as the local technical point person during November 30, 2026 to January 22, 2027, working 3 days per week from 8:30 AM to 1:30 PM.

What you’ll do

Maintain the overall health and functionality of school devices, including laptops, desktops, and other classroom technology.
Configure and manage printer IP addresses, and troubleshoot printing and connectivity issues.
Reimage and support Smartboards and other instructional technology.
Handle general classroom technology maintenance and troubleshooting to keep daily instruction moving.
Support teachers and staff with basic technical assistance to minimize instructional disruptions.
Ensure technology is ready and operational for daily school use.
Track, document, and communicate technology issues and resolutions as needed.
Attend required trainings and staff meetings.

What you’ll bring

Motivation to keep systems running smoothly and minimize downtime.
Comfort working in a school environment with students and educators.
Experience with basic IT support, including hardware troubleshooting and device setup.
Familiarity with networking basics, including IP addressing, printers, and connectivity.
Strong organization and dependability, with the ability to work independently.
A customer-service mindset and strong communication skills.
Adaptability in fast-paced, real-world environments where priorities may shift quickly.
Ability to be cleared (or be eligible for clearance) through the DOE PETS background check and fingerprinting.
Fluency in English; additional languages are a plus.

Why this role

Competitive pay at $26/hour.
PETS clearance plus valuable DOE school experience.
Hands-on, real-world IT work in a live school environment.
Exposure to classroom, device, and network troubleshooting at scale.
Practical skills that translate to future IT and systems roles.
The satisfaction of knowing your work directly supports student learning and school operations.

Location: P.S. 83 Donald Hertz School, 950 Rhinelander Ave, Bronx, NY 10462
Schedule: 3 days per week, 8:30 AM to 1:30 PM
Days: Flexible. Choose 3 weekdays between Monday and Friday.

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6d ago

Technical Support Specialist

Childrens Rescue Fund Bronx, NY

Bronx, NY

6d ago

$60k - $75k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

The Childrens Rescue Fund is seeking a Technical Support Specialist to help keep its IT environment running smoothly. This is an onsite role in the Bronx, NY, with responsibility for first-level help desk support and troubleshooting across desktops, networks, and supported applications, including work delivered both on-site and remotely.

In this position, you will assist end-users with hardware and software issues, support Microsoft 365 and Azure AD-related services, and help maintain secure, reliable systems through monitoring, maintenance, and documentation.

What you’ll do

Provide first-level technical support to end-users through phone, email, or in-person, handling IT-related questions and issues promptly
Troubleshoot and resolve hardware and software problems involving desktops, laptops, peripherals, and network connectivity
Collaborate with other IT teams and vendors to escalate complex issues and support timely resolution
Support Microsoft 365 and Azure AD
Provide system administration for Windows Servers, Microsoft Active Directory, and/or other servers and systems
Install, configure, and update software applications, operating systems, and drivers on end-user devices
Maintain and update documentation for help desk procedures, system configurations, and issue resolutions
Assist with IT security measures, including antivirus, firewalls, and access controls, and report potential threats or issues
Conduct system performance analysis, identify improvement areas, and implement solutions to optimize efficiency
Participate in user training sessions to improve understanding of IT systems and reduce recurring issues
Monitor IT infrastructure and perform routine maintenance to help prevent system downtime
Support end-users by resolving help desk tickets, coordinating onboarding and offboarding, and assisting with other projects
Provide onsite and remote support for desktop environments including PC, peripherals, operating systems, and applications
Monitor performance of the agency’s desktop infrastructure and recommend efficiency improvements
Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
Attend meetings, training, and conferences related to technology changes to remain technically competent
Complete other duties as assigned

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field
3 years of experience implementing and maintaining Microsoft 365 solutions, Exchange Online, MS Teams, and/or Azure AD (preferred)
Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
Proven experience providing technical support and troubleshooting IT issues
Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
Familiarity with IT security concepts and best practices
Excellent communication and interpersonal skills for interacting with end-users and team members
Ability to prioritize and manage multiple tasks while maintaining attention to detail
Ability to offer high level desktop support in an enterprise environment
Exceptional problem-solving and interpersonal skills with strong organization
Ability to develop process improvements, multitask effectively, and meet deadlines in a fast-paced environment
Ability to work independently with focus, task orientation, and a nonjudgmental approach
Certification in relevant IT disciplines (for example, CompTIA A+, Microsoft Certified Solutions Associate (MCSA)) is a plus
Experience in the Social Services sector in either government or non-profit is preferred

Tools and technologies

Microsoft 365
Azure AD
Microsoft Active Directory
Windows Servers
Exchange Online
MS Teams
Windows, macOS, Linux
Antivirus, firewalls, access controls

Schedule and physical requirements

Ability to lift desktops, laptops, monitors, printers, and other IT-related equipment, including lifting and moving objects up to 30 pounds several times a week
Travel around New York City to program sites, often with equipment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions