Geospatial Data Support Jobs

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Technical Support Specialist/Data Collection

Wipro Limited Pittsburgh, PA

Pittsburgh, PA

Today

$22 - $22/hr Full time Customer Service Customer Support Data Collection

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Job Description

Wipro Limited is seeking a Data Collection/Technical Support Specialist to support accurate, high-quality participant interactions in an onsite role in Pittsburgh, Pennsylvania. This position focuses on delivering a strong participant experience while collecting, validating, and processing data in line with established SOPs, alongside hands-on troubleshooting for common technical issues.

What you’ll do

Perform data collection activities according to approved SOPs and quality standards.
Ensure participant interactions remain professional, welcoming, and customer-focused.
Maintain data accuracy, completeness, and quality throughout the collection process.
Handle sensitive information in accordance with security, privacy, and confidentiality requirements.
Monitor participant schedules and support efficient participant transitions to help maintain study throughput.
Troubleshoot basic software, hardware, network, and Mac OS issues.
Escalate operational, technical, safety, or participant concerns promptly.
Keep the work environment clean, organized, and professional.
Document activities, incidents, and operational findings accurately.
Support continuous improvement efforts and provide feedback on process enhancements.
Complete required compliance and training tasks on time.
Work effectively with team members, Shift Leads, Program Leads, and client stakeholders.
Maintain attendance, punctuality, and schedule commitments.

What you bring

High School Diploma or GED required.
Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related area.
Experience working in Mac OS environments.
Ability to diagnose and resolve software and hardware issues.
Capability to work independently while maintaining high productivity.
Ability to manage multiple priorities in a fast-paced environment.
Ability to remain professional under pressure.
Reliable attendance and punctuality record.
Consistent ability to follow written procedures and work instructions.

Technologies

Mac OS
Geographic Information Systems (Maps)

Compensation and benefits

$22 - $22 per hour (USD). Wipro Limited also offers a full range of medical and dental benefits options, disability insurance, and paid time off including sick leave, along with additional paid and unpaid leave options.

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