Technical Support Specialist/Data Collection

Wipro Limited is seeking a Data Collection/Technical Support Specialist to support accurate, high-quality participant interactions in an onsite role in Pittsburgh, Pennsylvania. This position focuses on delivering a strong participant experience while collecting, validating, and processing data in line with established SOPs, alongside hands-on troubleshooting for common technical issues.

What you’ll do

• Perform data collection activities according to approved SOPs and quality standards.
• Ensure participant interactions remain professional, welcoming, and customer-focused.
• Maintain data accuracy, completeness, and quality throughout the collection process.
• Handle sensitive information in accordance with security, privacy, and confidentiality requirements.
• Monitor participant schedules and support efficient participant transitions to help maintain study throughput.
• Troubleshoot basic software, hardware, network, and Mac OS issues.
• Escalate operational, technical, safety, or participant concerns promptly.
• Keep the work environment clean, organized, and professional.
• Document activities, incidents, and operational findings accurately.
• Support continuous improvement efforts and provide feedback on process enhancements.
• Complete required compliance and training tasks on time.
• Work effectively with team members, Shift Leads, Program Leads, and client stakeholders.
• Maintain attendance, punctuality, and schedule commitments.

What you bring

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service, operations, technical support, troubleshooting, data collection, or a related area.
• Experience working in Mac OS environments.
• Ability to diagnose and resolve software and hardware issues.
• Capability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to remain professional under pressure.
• Reliable attendance and punctuality record.
• Consistent ability to follow written procedures and work instructions.

Technologies

• Mac OS
• Geographic Information Systems (Maps)

Compensation and benefits

$22 - $22 per hour (USD). Wipro Limited also offers a full range of medical and dental benefits options, disability insurance, and paid time off including sick leave, along with additional paid and unpaid leave options.