Idx Support Jobs

1 job found

1d ago

Technical Support Representative

iHomefinder Eugene, OR 🇺🇸 Remote

Eugene, OR

1d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

Join iHomefinder as a Technical Support Representative working from Eugene, OR (remote). In this role, you help clients and partner web developers get hosted website and IDX search products configured correctly and running smoothly. If you enjoy turning technical roadblocks into clear next steps, you will play a direct part in improving customer outcomes through responsive support, practical troubleshooting, and ongoing product learning.

What you’ll do

Deliver responsive, friendly customer support through email, phone, and live chat
Troubleshoot and resolve issues tied to website configuration, IDX integration, and third-party platforms such as WordPress
Assist external web developers with custom website integrations where support is required
Escalate advanced or unresolved problems to internal teams as needed
Identify support trends by documenting issues and resolutions to strengthen internal knowledge
Support partner firms and resellers with onboarding, training, and best practices
Keep improving by learning product features, integrations, and the support tools used to serve customers
Contribute to customer support metrics and reporting
Perform additional assigned duties

What you bring

1–2 years of experience in customer service, technical support, or a related field
Working knowledge or familiarity with HTML, CSS, and JavaScript
Technical aptitude for learning web technologies and software tools
Clear written and verbal communication skills
A friendly, empathetic, and patient approach to customer interactions
Highly organized, detail-oriented work style with strong problem-solving skills
Comfort working independently in a fast-paced remote environment
Familiarity with WordPress and/or website content management systems (plus)

Helpful experience (bonus points)

Experience supporting software products or working with real estate clients
Exposure to CRMs, IDX platforms, or marketing automation tools
A curious mindset with interest in continuous improvement

Interview note: This role includes a technical proficiency assessment. Topics may cover HTML, CSS, JavaScript, and general troubleshooting.

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