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iHomefinder

Technical Support Representative

iHomefinder
Eugene, OR Remote Full time Posted 3d ago
Customer Support End User Support Help Desk Support Html/css Idx Information Technology (IT) IT Services Phone Support Remote Support Technical Support Web Support Web Technologies Website Support Wordpress Wordpress Integration
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Job Description

Join iHomefinder as a Technical Support Representative working from Eugene, OR (remote). In this role, you help clients and partner web developers get hosted website and IDX search products configured correctly and running smoothly. If you enjoy turning technical roadblocks into clear next steps, you will play a direct part in improving customer outcomes through responsive support, practical troubleshooting, and ongoing product learning.

What you’ll do

  • Deliver responsive, friendly customer support through email, phone, and live chat
  • Troubleshoot and resolve issues tied to website configuration, IDX integration, and third-party platforms such as WordPress
  • Assist external web developers with custom website integrations where support is required
  • Escalate advanced or unresolved problems to internal teams as needed
  • Identify support trends by documenting issues and resolutions to strengthen internal knowledge
  • Support partner firms and resellers with onboarding, training, and best practices
  • Keep improving by learning product features, integrations, and the support tools used to serve customers
  • Contribute to customer support metrics and reporting
  • Perform additional assigned duties

What you bring

  • 1–2 years of experience in customer service, technical support, or a related field
  • Working knowledge or familiarity with HTML, CSS, and JavaScript
  • Technical aptitude for learning web technologies and software tools
  • Clear written and verbal communication skills
  • A friendly, empathetic, and patient approach to customer interactions
  • Highly organized, detail-oriented work style with strong problem-solving skills
  • Comfort working independently in a fast-paced remote environment
  • Familiarity with WordPress and/or website content management systems (plus)

Helpful experience (bonus points)

  • Experience supporting software products or working with real estate clients
  • Exposure to CRMs, IDX platforms, or marketing automation tools
  • A curious mindset with interest in continuous improvement

Interview note: This role includes a technical proficiency assessment. Topics may cover HTML, CSS, JavaScript, and general troubleshooting.

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