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Level I Helpdesk Technician

Acture Solutions Inc Copiague, NY

Copiague, NY

Today

$40k - $44k/yr Full time Active Directory Chromebooks Comptia A+

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Job Description

Acture Solutions Inc is hiring a Level I Helpdesk Technician to support onsite end users in Copiague, NY. In this role, you will help keep day-to-day technology running by installing and configuring devices, troubleshooting common Windows and peripheral issues, and managing helpdesk tickets from start to resolution.

This full-time position supports a variety of end-user systems and tools, including desktop and mobile devices, printing and AV peripherals, and core connectivity topics like Wi-Fi and basic TCP/IP. You will also assist with user account administration using Active Directory and the Google Admin Console, while communicating technical updates clearly to non-technical users.

What you’ll do

Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices
Install and support printers, projectors, and other peripheral equipment
Troubleshoot Windows client issues, software applications, and peripheral device problems
Handle basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues
Assist with connectivity problems related to TCP/IP, DNS, and DHCP
Support user account administration using Active Directory and the Google Admin Console
Install and configure various technical equipment
Maintain helpdesk tickets and document issues, troubleshooting steps, and resolutions
Prioritize and manage multiple support requests while providing timely customer service
Explain technical information clearly to non-technical users

What you bring

1–2 years of desktop support or related IT experience
CompTIA A+ certification
Hands-on experience troubleshooting desktops, laptops, and end-user devices
Working knowledge of Windows, macOS, and ChromeOS environments
Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
Experience supporting printers, peripherals, and common software applications
Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems
CompTIA Network+ and/or Security+ preferred
Ability to work onsite and travel occasionally, up to approximately 25%

Technologies you’ll work with

Windows, macOS, ChromeOS
Active Directory, Google Admin Console
TCP/IP, DNS, DHCP, Wi-Fi
CompTIA A+, CompTIA Network+, CompTIA Security+
Helpdesk ticketing systems

Pay and benefits

Salary range: $40,000–$44,000 per year, based on experience
Medical, dental, vision coverage
401(k) and generous paid time off
Professional development and continuing education opportunities
Hands-on experience across a variety of technologies
A culture that values collaboration, respect, and real impact

Schedule, location, and classification

Location: Copiague, NY (onsite)
Schedule: Full-Time, Monday–Friday 7:30–3:30 & 8:30–4:30
Mon-Fri Onsite 8:00 AM–4:00 PM Eastern Standard Time
Classification: Non-Exempt

Physical requirements

Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment
Ability to work onsite and travel occasionally to other locations as business needs require

Additional screening

Valid driver’s license and fingerprinting check required

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