Level I Helpdesk Technician

Acture Solutions Inc is hiring a Level I Helpdesk Technician to support onsite end users in Copiague, NY. In this role, you will help keep day-to-day technology running by installing and configuring devices, troubleshooting common Windows and peripheral issues, and managing helpdesk tickets from start to resolution.

This full-time position supports a variety of end-user systems and tools, including desktop and mobile devices, printing and AV peripherals, and core connectivity topics like Wi-Fi and basic TCP/IP. You will also assist with user account administration using Active Directory and the Google Admin Console, while communicating technical updates clearly to non-technical users.

What you’ll do

• Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices
• Install and support printers, projectors, and other peripheral equipment
• Troubleshoot Windows client issues, software applications, and peripheral device problems
• Handle basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues
• Assist with connectivity problems related to TCP/IP, DNS, and DHCP
• Support user account administration using Active Directory and the Google Admin Console
• Install and configure various technical equipment
• Maintain helpdesk tickets and document issues, troubleshooting steps, and resolutions
• Prioritize and manage multiple support requests while providing timely customer service
• Explain technical information clearly to non-technical users

What you bring

• 1–2 years of desktop support or related IT experience
• CompTIA A+ certification
• Hands-on experience troubleshooting desktops, laptops, and end-user devices
• Working knowledge of Windows, macOS, and ChromeOS environments
• Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
• Experience supporting printers, peripherals, and common software applications
• Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems
• CompTIA Network+ and/or Security+ preferred
• Ability to work onsite and travel occasionally, up to approximately 25%

Technologies you’ll work with

• Windows, macOS, ChromeOS
• Active Directory, Google Admin Console
• TCP/IP, DNS, DHCP, Wi-Fi
• CompTIA A+, CompTIA Network+, CompTIA Security+
• Helpdesk ticketing systems

Pay and benefits

• Salary range: $40,000–$44,000 per year, based on experience
• Medical, dental, vision coverage
• 401(k) and generous paid time off
• Professional development and continuing education opportunities
• Hands-on experience across a variety of technologies
• A culture that values collaboration, respect, and real impact

Schedule, location, and classification

• Location: Copiague, NY (onsite)
• Schedule: Full-Time, Monday–Friday 7:30–3:30 & 8:30–4:30
• Mon-Fri Onsite 8:00 AM–4:00 PM Eastern Standard Time
• Classification: Non-Exempt

Physical requirements

• Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment
• Ability to work onsite and travel occasionally to other locations as business needs require

Additional screening

• Valid driver’s license and fingerprinting check required