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Technical Support Analyst 3/IT Hardware Asset Analyst

BranCore Technologies Petersburg, VA

Petersburg, VA

Today

Contract Asset Management Hardware Support Information Technology (IT)

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Job Description

This contract role at BranCore Technologies supports end-to-end management of client IT hardware and software assets, from acquisition through retirement. The position is onsite in Petersburg, VA and includes daily queue monitoring, ITSM ticket completion, periodic inventories and software audits, and weekly reporting.

Onsite Location and Work Arrangement

Location: Petersburg, VA (onsite)
Candidates: must reside in the Richmond, VA area
Interviews: in-person interviews are required

Contract Details

Job type: contract
Contract length: 8 months, with the possibility of extending based on project needs

Key Responsibilities

Manage client IT hardware and software assets throughout the lifecycle, including maintaining inventory, transfers, audits, ITSM tickets, warranties, contracts, licenses, PC refreshes, and compliance reporting.
Coordinate transfers of IT assets between business units with a turnaround of 5 to 7 business days.
Generate, distribute, and review weekly IT asset management reports.
Complete ITSM tickets within 7 to 10 business days.
Monitor the ITSM IT Asset Management queue on a daily basis.
Update ticket notes with clear and accurate information to ensure the ticket lifecycle is properly captured.
Correctly manage the ITAM queue.
Assist with asset IMAC and the PC refresh process.
Perform periodic inventories and usage monitoring of IT assets, recording findings, changes, physical location, and support incidences for the Technology Services department.
Track and maintain copies of hardware warranties, maintenance agreements, and lease or vendor contracts, including contract expiration dates.
Assist with tracking and maintaining software licenses.
Perform periodic software audits of installs on desktops, servers, and network equipment.
Assist in the reconciliation process between the software repository and the ISO Approval list on a semiannual basis.

Required Skills and Experience

IT Asset Management: required, 2 years
Hardware Inventory Management: required, 2 years
ITSM/Ticketing System: required, 2 years
Microsoft Excel: required, 2 years
Asset Lifecycle Management: required, 2 years
Software License Management: required, 1 year
Inventory Auditing: required, 1 year
Physical requirement: must be able to lift, pull, or push 50 lbs as a regular part of job duties

Tools and Technologies

ITSM
IT Asset Management
ITAM
Microsoft Excel
Software repository

How to Apply

Email your details to resumes@brancore.com.

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