Support Jobs in Belcamp, MD

1 job found

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3d ago

IT Service Desk Analyst II

Singer Equipment Company Belcamp, MD

Belcamp, MD

3d ago

$24 - $27/hr Full time Active Directory Cloud Platforms Customer Support

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Job Description

Singer Equipment Company is seeking an IT Service Desk Analyst II to deliver first-line technical support for users across its Belcamp, MD and Glenelg, MD locations. This onsite role blends hands-on troubleshooting with clear communication, handling requests via phone, chat, or email and guiding issues from initial contact to resolution. The position offers a hourly rate of $24 to $27 and may include limited remote work depending on business needs.

Overview

Must be able to work in our Belcamp, MD office with some travel to Glenelg, MD. The Service Desk Analyst II is an entry-to-mid-level role that serves as the first point of contact for customers seeking technical assistance. Regular on-site presence between Belcamp and Glenelg locations is required. Remote work may be approved on a limited basis at management’s discretion, taking into account business needs, individual performance, and team coverage. The role pays $24-$27 per hour.

Responsibilities

Respond to requests for technical assistance via phone, chat, or email
Diagnose and resolve technical issues remotely
Log all customer interactions into the ticketing system
Receive Tier 1 escalations
Escalate to internal/external Tier 3 after exhausting all troubleshooting steps
Follow incidents through to resolution
Provide regular updates to customers on their support requests
Provide customers with support for corporate-owned assets (primarily workstations, laptops, servers), including basic help desk support up to advanced troubleshooting
Troubleshoot workstation, networking, storage, and server issues on a variety of platforms
Maintain good verbal and written communication throughout interactions

Requirements

High school diploma or GED
Microsoft Office 365 experience
Tech savvy with working knowledge of Microsoft Office products
Good understanding of computer systems, mobile devices, and other tech products
Proficiency in English
Excellent communication and interpersonal skills
Customer-oriented and cool-tempered
May be required to work 1st and/or 2nd shift
Moderate physical activity that requires handling and/or lifting objects up to 25 pounds
Some traveling to the different locations
Network troubleshooting experience
Extensive experience in basic computer troubleshooting
Experience with Active Directory (account creation, password reset, OneDrive)
PCI standard compliance knowledge is a plus, not a must
ITIL Foundation Certification is a plus, not a must
A+ / Network+ / Security+ / MCSA / MCSE are a plus, but not required

Technologies

Microsoft Office 365
OneDrive
Active Directory

Benefits

Medical
Dental
Vision
Short term disability
Long term disability
401K with company match
Group life insurance
Flexible spending
Paid time off
Paid holidays

Why you’ll love working here

Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
Collaborative Spirit: Be part of a supportive and dynamic team environment.
Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.

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