Support Jobs in Belgrade, ME

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IT Service Desk Analyst Tier I

Hammond Lumber Company Belgrade, ME

Belgrade, ME

Today

$15 - $38/hr Full time Active Directory End User Support Help Desk

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Job Description

Join Hammond Lumber Company onsite in Belgrade, ME as an entry-level IT Service Desk Analyst Tier I, delivering first-level support to end users and ensuring issues are documented and routed correctly.

Responsibilities

Act as the initial contact for end-user IT support requests via phone, email, or a ticketing system
Diagnose, troubleshoot, and resolve common issues across Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex cases to Tier 2 or the appropriate support teams
Maintain accurate documentation of issues, actions taken, and resolutions
Provide clear communication and status updates to end users
Support onboarding and offboarding activities
Assist with maintaining knowledge base documentation
Adhere to IT security policies and report potential security concerns

Requirements

High school diploma required; associate degree or relevant IT certifications preferred
At least 6 months of experience in Enterprise IT support, help desk, or IT customer service; equivalent education or training considered
Basic understanding of Windows operating systems
Familiarity with Microsoft Office and Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals
Strong customer service orientation and communication skills
Ability to troubleshoot logically and maintain attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn
Ability to participate in an on-call rotation and occasional local regional travel

Technologies

Windows
Office 365
Microsoft Office
Microsoft 365
Active Directory
Ticketing systems

Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Position Summary

Provide first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access
Deliver customer service, accurately document requests, and escalate more complex issues to higher-level support teams
Entry-level role designed for candidates looking to grow an IT support career in a fast-paced, team-oriented environment

Location: Belgrade, ME (onsite) | Compensation: USD 15 - 38 per hour

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