Cinnaminson, NJ

Support Jobs in Cinnaminson, NJ

2 jobs found

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Today

Help Desk Support Analyst (Tier 1-2)

Forman Mills Inc Cinnaminson, NJ

Cinnaminson, NJ

Today

Full time Active Directory End User Support Help Desk Support

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Job Description

Forman Mills Inc supports employment opportunities across Store, Distribution Center, and Corporate locations, and this onsite role in Cinnaminson, NJ focuses on keeping retail and business technology running smoothly. As a Help Desk Support Analyst (Tier 1-2), you will deliver practical Level 1 and 2 support for Point of Sale (POS) systems, Merchant Systems, and related peripherals and software, helping minimize service interruption.

What you’ll do

Respond to service requests by telephone, email, instant messaging, and other communication channels
Prioritize and schedule requests, issues, and incidents, collaborating with subject matter experts to drive timely resolution
Track service requests and incidents to closure, documenting the problem solving process, decisions, actions, and outcomes
Identify and report compliance issues that require follow up, investigation, and risk assessment
Provide local and remote system administration, including maintenance and configuration
Triages and resolves issues at the Tier 2 level (including items such as account creation and network support)
Assess when an issue must be escalated further and coordinate the next steps with IT
Monitor store and corporate networks, review the failure list, and perform first level troubleshooting and assessment prior to escalation
Coordinate with IT to implement standard and recurring coding changes to allocation systems, plus ad hoc changes requested by the business
Address and/or escalate project issues quickly to support resolution
Own and oversee triaging and resolution of open tickets tied to Store and Corporate Systems, Telco/Data Circuits, Applications, and Hardware
Support installation, troubleshooting, application support, operating systems, patches, and hardware platforms
Install and configure computer systems, install and configure POS systems and related hardware and software, diagnose hardware and software failures, and resolve technical problems
Perform other technical and nontechnical duties as assigned

Support that fits your strengths

Provides Level 1 and 2 technical assistance with a clear path to escalation when needed
Includes hands on system support, monitoring, ticket ownership, and coordination with IT for recurring and ad hoc changes

What you bring

Positive attitude and high self motivation, with eagerness to learn new skills and apply them to project and team success
Ability to work independently or in a team environment while meeting deliverables and deadlines
Working knowledge and experience with hardware and peripheral troubleshooting/support, service delivery systems, remote user networking (TCP, IP, etc.), and operating system support
Intermediate knowledge of LAN/WAN environments and telecommunications
Intermediate knowledge of Microsoft Active Directory and Exchange
Intermediate knowledge of remote access tools such as Logmein and Dameware
Use and knowledge of Microsoft Office applications
Very strong interpersonal and customer service skills, including effective communication while maintaining positive relationships in person and especially over the phone with stores
Detail oriented with the ability to coordinate and manage multiple tasks
Effective problem solving, analytical skills, investigative skills, and organizational and project management skills
Effective written and verbal communication and presentation skills to express complex technical concepts in business terms across all levels of the business
Ability to multitask and understand prioritization of deliverables
Ability to collaborate across teams supporting overall organizational needs (Merchandising, Operations, Finance, Human Resources, and Distribution)
Ability to apply expertise to everyday business and process issues with minimal direction while prioritizing effectively
Ability to break down complex processes into simpler parts for analysis and improvement
Minimum 2 years of relevant retail experience is a huge plus
Experience using Service Desk Ticketing Systems is a plus
Intermediate technical certifications are a plus

Availability

Must provide and carry a cell phone
Must be available for technical assistance and support during off hours or beyond normal business hours

Tools and technologies

Point of Sale (POS) systems
TCP, IP
Microsoft Active Directory
Exchange
Logmein, Dameware
Microsoft Office applications
Service Desk Ticketing Systems

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1mo ago

Help Desk Support Analyst (Tier 1-2)

Forman Mills Inc Cinnaminson, NJ

Cinnaminson, NJ

1mo ago Closed

Full time Active Directory Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The System Support Analyst role at Forman Mills Inc supports day-to-day technology operations across store and corporate environments. In this Level 1 and 2 capacity, you will handle help desk service requests, help keep Point of Sale (POS) systems running smoothly, and work toward fast resolution while tracking incidents through closure.

This onsite position is located in Cinnaminson, NJ and requires a minimum of 2 years of relevant experience.

What You’ll Do

Respond to service requests through telephone, email, instant messaging, and other communication channels.
Prioritize and schedule requests, issues, and incidents, coordinating with subject matter experts to support quick resolution.
Track service requests and incidents to closure, documenting the problem solving process, decisions, actions, and final resolution.
Identify and report compliance issues that require follow up or investigation, including risk assessment.
Provide local and remote system administration, maintenance, and configuration support.
Perform Tier 2 triage and resolution tasks such as account creation and network support.
Monitor store and corporate networks by reviewing the failure list and completing first-level troubleshooting prior to escalation.
Assess whether issues need escalation and coordinate next steps with IT for appropriate handling.
Coordinate with IT to implement standard and recurring coding changes to allocation systems, along with adhoc changes requested by the business.
Address and/or escalate project issues and support resolution through completion.
Validate restated plans, forecasts, and history post hierarchy changes.
Own and oversee triage and resolution for open tickets tied to Store and Corporate Systems, Applications, and Hardware.
Support installation and troubleshooting across applications, operating systems, patches, and hardware platforms.
Install and configure computer systems, install POS systems and related hardware and software, diagnose hardware and software failures, and resolve technical problems.
Perform other technical and nontechnical duties as assigned.
Carry a cell phone and be available for technical assistance during off hours or beyond normal business operations.

What You Bring

Positive attitude, high self-motivation, and eagerness to learn new skills to support projects and team success.
Ability to work independently or in a team environment while meeting deliverables and deadlines.
Working knowledge of hardware and peripheral troubleshooting/support, service delivery systems, remote user networking (e.g., TCP, IP), and operating system support.
Intermediate knowledge of LAN/WAN environments and telecommunications.
Intermediate knowledge of Microsoft Active Directory and Exchange.
Intermediate knowledge of remote access tools.
Use and knowledge of Microsoft Office applications.
Very strong interpersonal and customer service skills, including effective communication while maintaining positive relationships with stores, especially over the phone.
Detail-oriented approach and the ability to coordinate and manage multiple tasks.
Strong problem-solving and analytical skills with investigative, organizational, and project management capabilities.
Effective written and verbal communication skills, with the ability to explain complex technical concepts in business terms across all levels.
Ability to multitask and understand prioritization of deliverables.
Ability to collaborate across business units including Merchandising, Operations, Finance, Human Resources, and Distribution.
Ability to apply expertise to everyday business and process issues with minimal direction, while prioritizing effectively.
Ability to break down complex processes into simpler parts for analysis and improvement.
2+ years of relevant retail experience is a huge plus.
Experience using Service Desk Ticketing Systems is a plus.

Technologies You’ll Work With

Point of Sale (POS) systems
Microsoft Active Directory
Exchange
Microsoft Office applications
LAN/WAN environments
TCP, IP
Remote access tools
Service Desk Ticketing Systems

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Support Jobs in Cinnaminson, NJ

Help Desk Support Analyst (Tier 1-2)

Help Desk Support Analyst (Tier 1-2)

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