Support Jobs in Duluth, MN

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1mo ago

Help Desk Specialist

Tusker Duluth, MN

Duluth, MN

1mo ago Closed

$40k - $45k/yr Full time Customer Support Help Desk Support Information Technology (IT)

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Tusker is hiring a Help Desk Specialist to provide front-line technical support to customers. This role focuses on fast issue response, accurate diagnosis, and follow-through to resolution for a range of hardware, software, and internet-based problems.

Core Responsibilities

Deliver phone-based support to Tusker customers, including remote desktop and server assistance.
Monitor and run routine server health checks for maintenance customers.
Watch for service alerts generated by various tools, then identify and resolve issues connected to those alerts.
Review, follow up on, and complete assigned activities in the ticketing system.
Monitor the service board and ensure tickets are handled within each customer’s Service Level Agreement and promised timeline.
Track work progress to ensure open service tickets continue moving toward completion.
Escalate repeated or unresolved tickets to the Service/Engineering Manager.
Manage configuration changes for monitoring and management software to maintain high-quality customer support.
Provide and analyze reports covering customer health and service history for contracted accounts.

Required Skills and Qualifications

Strong written and excellent verbal communication skills, with attention to detail.
Ability to sort through data to reach appropriate conclusions and ensure every step of a task is completed.
Capability to follow directions and ask questions when specific steps have not been provided.
Readiness to grow and increase self-reliance over time.
Ability to maintain confidentiality and discretion.
Capability to balance work volume with work quality.
Reliability in completing assigned tasks.
Commitment to follow through until issues are confirmed resolved.
Ability to produce thorough and timely documentation.
Professional attitude and demeanor in both verbal and written customer communications.

Knowledge, Education & Experience

Understanding of workstations, servers, security, wireless, and network infrastructure, including system and topologies Tusker sells and services.
General knowledge of the Networking Service industry and related products.
Minimum of 1+ years of computer and networking experience.
High School education or GED and post-secondary education in the field.

Logistics

Valid driver’s license and ability to provide personal transportation to customer sites as needed.
Position is onsite in Duluth, MN.

Compensation

USD 40,000 - 45,000 per year.

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