Support Jobs in Fairfield, IA

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Today

Seasonal Helpdesk Analyst

Overland Sheepskin Fairfield, IA

Fairfield, IA

Today

$45k - $47k/yr Full time Customer Service Customer Support End User Support

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Job Description

Seasonal Helpdesk Analyst role in Fairfield, IA (onsite) focused on first-level support, troubleshooting, and issue ownership from intake through resolution.

Responsibilities

Act as the first point of contact for customer issues and communicate resolutions
Escalate unresolved queries to the next tier of support using the proper process
Track, route, and redirect problems to the correct resources
Guide customers through the troubleshooting and problem-solving steps
Follow up with customers, gather feedback as needed, and ensure issues are seen through to resolution
Apply strong customer service practices to meet and exceed customer expectations
Participate in the after-hours and weekend on-call rotation
Record, document, and close out support tickets appropriately
Recommend procedure modifications or improvements based on recurring issues and support observations

Requirements

Proven working experience providing help desk support (preferred)
Working knowledge of help desk software and remote control tools
Strong client-facing skills and clear communication
Advanced troubleshooting abilities and multi-tasking skills
Customer service-oriented attitude

Benefits

401(k)
401(k) matching
Employee discount
Paid time off

Pay

USD 45,000 - 47,000 per year

Work Location

In person
Fairfield, IA

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