Support Jobs in Farmington, CT

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6d ago

Senior Tech Support Specialist

Optum Farmington, CT

Farmington, CT

6d ago

$28 - $51/hr Full time Customer Service End User Support Help Desk

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Job Description

Optum is seeking a Senior Tech Support Specialist to join its on-site team in Farmington, CT. The role centers on Tier 2 and Tier 3 technical support, evaluating technical products and customer environments, and delivering strong customer service while maintaining thorough documentation and contributing to process improvements.

Location: Farmington, CT (onsite) | Salary: USD 28 - 51 per hour

Responsibilities

Delivers direct support for projects, complex tasks, and other technical requests
Assesses technical products and client environments, proposing effective solutions
Provides Tier 2 and Tier 3 support across the department's service portfolio
Works largely independently after assignment with a high degree of autonomy
Delivers strong customer service to users at all levels, including customers, peers, and leadership
Engages in team meetings, team-building activities and other opportunities to strengthen the department
Exemplifies professionalism and leads by example
Maintains professional, timely, and positive communication in person, on the phone and digitally
Projects a positive and professional image for the department and Optum
Contributes to evaluating and estimating routine work requests and minor projects
Complies with Optum/UGH, American Health Network and departmental policies and procedures
Maintains and updates documentation and checklists to ensure efficiency and consistency
Applies advanced troubleshooting methodologies to deliver efficient resolutions and minimize customer impact
Keeps detailed records in workload management, asset management and administrative applications
Meets deadlines consistently
Continuously maintains education and cross-training across departmental areas of expertise
Maintains required certifications
Supports management in identifying opportunities for process improvement within the department

Requirements

High School Diploma or GED
1+ years of Information Systems (IS) experience
1+ years of Windows Desktop support experience
1+ years of experience with Microsoft Office
6+ months of customer service experience
Access to reliable transportation and a valid US driver’s license

Technologies

Windows
Microsoft Office

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution

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