This role provides first-level technical assistance to end-users, helping resolve routine IT issues and supporting daily technology needs at the Farmington, UT site. You will troubleshoot hardware, software, and network concerns, maintain accurate ticket documentation, and escalate items that require additional expertise.
Role Overview
As an IT Help Desk Technician Level I, you will deliver initial support to users by phone, email, or in person, including participation in new employee IT orientation. The position focuses on diagnosing and troubleshooting problems, guiding users through step-by-step fixes, and ensuring support requests are logged and tracked in the ticketing system.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
- Prioritize, respond to, and resolve IT-related issues promptly while maintaining high customer satisfaction.
- Log and track all support requests in the ticketing system.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through step-by-step solutions for technical issues.
- Escalate unresolved issues to higher-level support teams or vendors as necessary.
- Perform routine maintenance on IT systems and infrastructure.
- Install, configure, and update software and hardware as required.
Requirements
- High School Diploma or equivalent work experience.
- 0-2 years Helpdesk Technician experience preferred.
- Excellent communication and listening skills required.
- Strong research and troubleshooting skills.
- Must possess and maintain a valid driver license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Compensation and Location
Location: 555 N Bourne Cir, Farmington, UT 84025 (onsite).
Pay range: USD 22 - 27 per hour.
Employment type: Full Time.
Education: High School Diploma or equivalent work experience.
Benefits
- Full suite of insurance: medical, dental, vision, and life
- Pet insurance
- 401(k) with company match
- Paid Time off: Vacation, sick and holidays
- Short term and long term disability
- Accident insurance
- On site Gym / Gym reimbursement
- Employee Assistance program: counseling, financial and legal advice
- Commitment to your career and professional development
- Employee discounts on vehicles, parts and service
