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IT Support & Operations Coordinator

Harc Inc Hartford, CT

Hartford, CT

Today

$26 - $33/hr Full time Employee Onboarding & Offboarding End User Support Hardware Support

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Job Description

The IT Support & Operations Coordinator serves as Harc’s primary on-site technology contact and coordinates end-user support, resolution, and access across systems and facilities.

Responsibilities

Provide day-to-day end-user IT support.
Coordinate reported technology issues through resolution.
Manage technology assets and support accurate lifecycle handling.
Support employee onboarding and offboarding with required technology setup changes.
Coordinate approved system access and building access.
Assist with technology projects, including related work for cybersecurity, documentation, and operational improvements.
Implement, document, verify, change, and terminate approved technology and electronic access.
Maintain up-to-date records for technology, assets, licensing, and access.

Requirements

Two (2) or more years of experience providing desktop, help-desk, end-user, or information technology support.
Working knowledge of Microsoft Suite, SharePoint, Windows environments, Microsoft 365, computers, mobile devices, printers, peripherals, and basic networking concepts.
Experience using an IT ticketing or service-management system.
Ability to troubleshoot routine technology issues and escalate more complex matters appropriately.
Strong communication, customer-service, organizational, problem-solving, and follow-through skills.
Ability to manage multiple requests and priorities in a fast-moving environment.
Ability to maintain accurate records, handle confidential and security-sensitive information, and work effectively with employees, leadership, Human Resources, vendors, and an external managed IT provider.

Essential Functions

End-User IT Support
Technology Asset Management
Accounts, Systems & Physical Access
Employee Technology Lifecycle
Technology Operations & Improvement

Technologies

Microsoft Suite
SharePoint
Windows environments
Microsoft 365
Mobile devices
Printers
IT ticketing or service-management system

Preferred

Associate’s or bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
Experience with technology asset management, Microsoft 365 administration, SharePoint permissions, and user-access coordination.
Experience supporting employee onboarding/offboarding, mobile devices, telecommunications, identification badges, or electronic building-access systems.
Familiarity with cybersecurity best practices and incident escalation; experience working with a managed IT service provider or in a nonprofit, human services, healthcare, or mission-driven environment is a plus.

Work Environment and Physical Requirements

Ability to sit, stand, walk, bend, reach, kneel, or perform other physical activities as required.
Ability to use standard office equipment and technology.
Ability to move throughout Harc facilities to provide on-site technology support.
Ability to occasionally lift, carry, move, install, or reposition computers, monitors, printers, and related equipment weighing up to approximately 30 pounds.
Ability to occasionally travel to Harc program or service locations as required.

Background Requirements

Employment depends on successfully passing all required background checks and clearances according to state regulations.

Key Competencies

Customer Service: responsive, respectful, service-oriented support.
Communication and Collaboration: clearly communicates technical information and works with Harc leadership, Human Resources, Protected Harbor, and outside vendors.
Problem Solving and Initiative: identifies issues, finds practical solutions, and escalates appropriately.
Accountability and Follow-Through: takes ownership and sees matters through completion.
Record-Keeping and Organization: maintains accurate and current technology, asset, licensing, and access records.
Attention to Detail and Accuracy: careful and precise with equipment, accounts, access, and documentation.
Interpersonal Skills: patience, empathy, professionalism, and respect with employees at varying technical levels.
Integrity and Confidentiality: discretion with employee information, technology systems, credentials, and organizational data.
Systems and Process Improvement: recommends improvements that increase efficiency, reliability, security, and accountability.

Benefits

Generous paid time off plus 11 paid holidays.
Affordable medical, dental, and vision benefits: Harc, Inc. covers up to 96% of a single person’s health insurance premium.
401(k) retirement plan with employer contribution.
Employer-paid life insurance options.
Professional development opportunities, including tuition reimbursement.
Staff recognition and appreciation programs.
Eligibility for Public Service Loan Forgiveness (PSLF).

Authorization Statement

Authorization for system, SharePoint, application, and building access remains with Human Resources and/or the appropriate Harc department leader.

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