Support Jobs in Hudson Oaks, TX

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Technical Support Agent

Nextlink Internet Hudson Oaks, TX

Hudson Oaks, TX

Today

$18 - $18/hr Full time Customer Service Customer Support End User Support

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Job Description

Nextlink Internet is hiring a Technical Support Agent in Hudson Oaks, TX to serve as the first line of support for residential and business customers.

Responsibilities

Provide exceptional customer service in phone, email, chat, and social media interactions
Troubleshoot connectivity and internet service issues using step-by-step methods
Handle no-connection, intermittent, slow-speed, and fiber connectivity problems
Create and manage customer issue tickets using company support tools
Diagnose and work toward resolutions for internet issues for both residential and business customers
Support plan upgrades or downgrades based on customer needs
Schedule service appointments for field technicians
Document customer interactions, findings, and solutions accurately
Complete additional duties as assigned

Requirements

Curiosity and comfort with the internet, Wi-Fi, computers, or basic networking (professional or personal experience)
Strong communication and problem-solving skills
Ability to stay calm, positive, and customer-focused
Ability to sit for extended periods and work in an office environment

Pay & Schedule

Salary: USD 18 - 18 per hour
Job type: Full-time
Hours: 40 hours per week
Scheduling: Stable schedules with opportunities for overtime based on business need
Shift differential: $2.00/hour applied to hours worked after 6:00 PM, any day of the week

Available Shifts

9a-8p - Tu-Th, Sa
11a-10p - Tu-Th, Sa
11a-10p - F-M

Benefits

Fully paid training during your first three weeks at the Fort Worth office
401(k) + Company Match
Health, Dental, and Vision insurance
Health savings account (HSA option)
Life insurance
Paid time off & parental leave
Employee discounts
Employee Assistance Program
Referral bonuses
Bilingual Pay Incentive: Candidates who pass the bilingual assessment receive an additional $1.00/hour
401(k) matching
Paid time off
Parental leave
Referral program

Work Location

Onsite: Hudson Oaks, TX

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