Support Jobs in Kenai, AK

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Helpdesk Technician

Kenaitze Indian Tribe Kenai, AK

Kenai, AK

Today

Full time Active Directory End User Support Hardware Support

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Job Description

The Kenaitze Indian Tribe is seeking an entry-level Helpdesk Technician to deliver first-line computing support to end users across the Tribe’s program locations. This onsite role in Kenai, AK focuses on keeping desktops, laptops, printers, scanners, and related peripherals running smoothly through phone and remote assistance, supported by ticketing and Active Directory account management.

You will be the first point of contact for technical issues, helping users resolve common failures through basic diagnostics, escalation when necessary, and follow-up to ensure requests are handled in a timely manner. The position also supports hardware and software setup activities, including installation, configuration, testing, and troubleshooting of end-user devices.

What you’ll do

Provide telephone technical support as the first level of contact for end users
Use remote support tools to assist with technical issues
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures
Investigate issues and escalate problems to the next level of support when needed
Install, configure, test, and troubleshoot computers, laptops, printers, scanners, and other peripherals
Track and document issue resolution using the ticketing system
Follow up on outstanding requests and help ensure timely resolution
Manage user accounts in Active Directory

Minimum requirements

High School Diploma or General Education Degree (GED)
Understanding of computer systems, mobile devices, and other technology products, with the ability to diagnose and resolve basic technical issues
Must have a valid Alaska State driver’s license and remain insurable under the Tribe’s policy, or obtain within 90 days of hire
Proficiency with Microsoft Suite, or ability to obtain training within 90 days of hire
Provide service in a service-oriented manner, attentive, pleasant, respectful, and kind when dealing with un’ina, visitors, co-workers, and others
Ability to work independently and collaboratively

Technologies used

Active Directory
Microsoft Suite
CompTIA A+
Network+
Microsoft MCT

Working conditions

Medium work with occasional up to 50 pounds of force, frequent up to 20 pounds, and/or up to 10 pounds constantly to move objects
Stationary work with standing or sitting, plus walking and traversing
Use of hands and fingers for operating and inspecting equipment
Ability to climb stairs or ladders and balance as needed
Stoop, kneel, crouch, or crawl when positioning equipment
Ability to talk and hear, and to see for detecting and identifying details
Exposure to dust
Equipment and tools may include computer, printer, scanner, fax, copier, and other computer/network-related equipment
Drives KIT or personal vehicle: personal
Travel: local travel between the Tribe’s program locations; other travel for training may be offered but is not required

OSHA category

Category III: normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid

Preferred qualifications

Computer industry certifications including CompTIA A+ and Network+, and Microsoft MCT
Experience with help desk ticketing systems and asset or inventory tracking tasks
Knowledge and experience working with cultural diversities

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