Support Jobs in Madison, GA

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Today

Help Desk Technician

bdManagedIT Madison, GA

Madison, GA

Today

Full time End User Support Help Desk Support Help Desk Ticketing

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Job Description

bdManagedIT is hiring an onsite IT Help Desk Technician in Madison, GA to deliver Level 1 support for local clients. In this role, you will help resolve everyday desktop and Microsoft 365 issues, keep tickets moving, and contribute to reliable documentation and repeatable processes.

What you’ll get

Medical coverage
Paid Time Off and paid holidays
Training and certification support
Clear career growth path

Day-to-day responsibilities

Handle help desk requests from clients via phone, chat, and tickets
Troubleshoot Windows, Microsoft 365, printers, passwords, connectivity, and common desktop issues
Use available tools, documentation, and established processes to work through technical problems
Own Help Desk tickets end to end by keeping clients informed until resolution or escalation
Document troubleshooting steps and outcomes accurately in the ticketing system
Escalate tickets to the right team member based on SLA requirements and defined processes
Maintain ticket flow by owning Help Desk ticket boards, including scheduling and coordinating tickets for teammates
Know when an issue needs escalation and include complete notes and steps already taken
Perform routine health checks, patch reviews, monitoring follow-up, and maintenance tasks
Collaborate with senior technicians and contribute to strong documentation and repeatable processes

Skills and experience needed

About 1 to 3 years of hands-on IT help desk, service desk, or technical support experience supporting 10+ Windows devices
Strong troubleshooting skills for Windows and Microsoft 365
Experience with ticketing, PSA, or remote support tools
Ability to resolve common Level 1 issues with limited direction
Strong attention to detail with reliable documentation, organization, and follow-through
Comfort working within clear processes and expectations
Strong written and verbal communication
Good judgment on when to continue troubleshooting versus when to escalate
Genuine curiosity about technology, with a strong desire to keep learning
Resourcefulness when unfamiliar topics come up, including willingness to research, learn, and ask good questions
Valid driver’s license, reliable personal transportation, and ability to occasionally travel to local client sites

Technologies you’ll work with

Windows
Microsoft 365
Ticketing
PSA
Remote support tools

Location, schedule, and compensation

Fully onsite in Madison, Georgia
Plan to live within about 30 minutes of the office
Occasional local travel to client sites may be required
Monday through Friday, 8 am to 5 pm
Compensation based on experience
Full-time, hourly, non-exempt position

Nice to have

Previous MSP experience
Experience with ConnectWise, Autotask, or a similar PSA/ticketing platform
CompTIA A+ or equivalent technical knowledge

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