Support Jobs in Mission, KS

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ScriptPro LLC Mission, KS 🇺🇸 Remote

Mission, KS

Today

$24+/hr Full time Customer Support End User Support Hardware Support

Provide remote technical support to ScriptPro customers by resolving issues over calls and managing customer inquiries in a ticketing system.

Answer inbound customer service calls and deliver remote support problem resolution with professionalism and courtesy
Open and manage service requests in a ticketing system for organizing, tracking, and escalating customer inquiries
Handle support needs spanning general “how to” questions through more advanced technical issues
Troubleshoot, analyze, maintain, and repair ScriptPro systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems; provide hardware support
Support and maintain user account information, including rights, security, and systems groups
Maintain progressive knowledge of ScriptPro systems
Assist with customer support projects and/or research projects as needed
Perform other duties as assigned

Minimum education: Associate’s degree in an engineering or technology related field, or Bachelor’s degree/equivalent; or 2 years of related experience
Basic Windows OS knowledge (XP/7/10/11)
Working knowledge of desktop and peripheral troubleshooting
Problem-solving and analytical skills
Positive attitude, drive, and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask across varying priorities with close attention to detail
Valid driver’s license; willing to travel by air for work-related duties if located outside the area
High-speed reliable internet with a hard-wired connection
Distraction-free home office workspace
Willing to participate in video virtual meetings with camera on

Sunday through Thursday, 9:00 am - 5:30 pm CST
Role is primarily remote; Kansas City Metro employees may be required to work on-campus periodically based on business need
Regular, punctual, and predictable attendance is essential

$24.00 hourly or $50K annually (compensation range established)
Final compensation based on education, qualifications, skills, prior experience, competencies, and geographic work location

Background check required post job offer; ability to obtain Department of Defense security clearance after date of hire (see Standard Form 85)
Role requires compliance with cybersecurity and privacy policies to safeguard sensitive data, including PII and PHI
Completion of annual cybersecurity and privacy awareness training
Duties align with standardizations for consistency and accountability
Equal Opportunity employer
No visa sponsorship; applicants must have legal authorization to work in the United States

Routine use of standard equipment and extended computer use
Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach
Problem-solving, practical learning, and instruction interpretation skills are essential

New Support Jobs in Mission, KS, daily.