North Las Vegas, NV (Onsite) with an hourly rate of $23–$34. Join Mission Support and Test Services as an IT Support Specialist II supporting enterprise end-user computing with a focus on issue resolution, operational readiness, and dependable service for customers across hardware, software, and peripherals.
This intermediate-level role blends Tier 2 technical support, system administration, and customer service. You will work on escalated problems, investigate complex technical issues, and help restore availability for end-user systems. The position also includes ownership of administrative and identity access services to keep core tools and access functioning properly.
What you’ll do
- Serve primarily as Tier 2 escalation support, investigating and resolving complex issues escalated from Tier 1
- Manage identity access and administrative services to support day-to-day user needs
- Ensure high availability and operational readiness of end-user computing systems
- Provide intermediate-level technical support, system administration, and customer service across enterprise desktop, hardware, software, and peripheral environments
- Champion Environmental, Safety, Health, and Quality (ESH&Q) standards across daily operations
How the role impacts the team
As Tier 2 support, you’ll be the point of escalation for more complex incidents, ensuring thorough investigation and timely resolution. You’ll also contribute to system stability by maintaining operational readiness of end-user computing platforms and supporting administrative services and identity access.
Core focus
The day-to-day work combines customer-facing support with hands-on administration in enterprise desktop and peripheral environments. You’ll support availability, troubleshoot complex technical issues, and uphold ESH&Q standards throughout your daily responsibilities.
