Support Jobs in Oak Creek, WI

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1d ago

IT Support Specialist

GO Riteway Transportation Group Oak Creek, WI

Oak Creek, WI

1d ago

Full time End User Support Firewall Security Hardware Support

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Job Description

The GO Riteway Transportation Group IT team is expanding to support continued business growth, and the IT Support Specialist plays a central role in protecting uptime across day-to-day technology operations. This on-site position in Oak Creek, WI is focused on resolving daily technical issues, administering key software platforms, and partnering with both Operations and customers to keep systems running smoothly.

You will minimize downtime by troubleshooting hardware and software, monitoring IT ticketing activity, and addressing cybersecurity concerns. The role also requires practical ownership of device and hardware inventory, coordination of workstation changes, and support for integrations at operational terminals across Wisconsin.

What you’ll do

Assist in monitoring and managing activity within IT ticketing systems
Monitor for cybersecurity concerns and respond as needed
Manage and troubleshoot phone and internet systems across all terminals
Diagnose, resolve, and support computer hardware issues
Partner with the MSP for advanced troubleshooting when required
Manage account creation for new employees
Help coordinate Window System upgrades
Act as an administrator on major operational software platforms
Serve as a resource for Operations on hardware and software issues
Provide training when requested on operational software
Support customer (school districts) technology integrations
Communicate with Operations about technology-related events

What you bring

Proven experience as an IT Specialist, Technician, Helpdesk, or in a relevant role
Strong knowledge of computer networking
Office 365 administration experience and PC application administration knowledge
Familiarity with SonicWall, Ubiquity, and SQL environments
Ability to work independently on projects at times while also collaborating with IT personnel
Strong communication skills, including the ability to create written guides for staff
Experience training and teaching software systems to staff with no technical background
Excellent problem-solving skills, including investigating issues that do not have clear step-by-step solutions
Willingness to travel to operational terminals within Wisconsin (no overnights required)

Technology exposure

Office 365
SonicWall
Ubiquity
SQL
Window System

Role details

Location: 6970 S 6th St, Oak Creek, WI 53154 (onsite)
Reports to: VP of Fleet, Technology, & Systems
Employment: Full-Time; Hourly

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