Support Jobs in Pineville, KY

1 job found

Include remote jobs

2d ago

IT Support Specialist

Pineville Community Health Center Pineville, KY

Pineville, KY

2d ago

$17 - $20/hr Full time Active Directory Cloud Platforms End User Support

Apply Now

Job Description

IT Support Specialist II delivers Tier 1 and Tier 2 technical support on site at Pineville Community Health Center in Pineville, KY, handling hardware and software installation, maintenance, and on‑site troubleshooting with frequent facility movement.

Responsibilities

Provide in-person, phone, remote, and electronic Tier 1 and Tier 2 support.
Travel within the hospital and affiliated facilities to address issues and complete tasks.
Diagnose and resolve problems with desktops, printers, scanners, telephones, software, email, user accounts, network connectivity, and peripherals.
Handle password resets, account lockouts, printer issues, software problems, equipment setup requests, and other routine support tasks.
Diagnose and remediate moderately complex hardware, operating system, application, access, and connectivity issues.
Create, modify, disable, and maintain user accounts in Active Directory, Microsoft 365, clinical applications, and other approved systems.
Support onboarding, transfers, access changes, and account terminations for staff.
Configure, deploy, replace, relocate, and maintain desktops, laptops, printers, scanners, mobile devices, telephones, and related equipment.
Install and document network and telephone cabling, including routing, termination, labeling, and testing as assigned.
Install and replace network jacks, patch cables, cable-management components, and other low‑voltage infrastructure.
Assist with mounting wireless access points, televisions, displays, cameras, phones, and other approved equipment.
Work in elevated or confined spaces as needed, including ceilings, ladders, under desks, and behind equipment.
Support equipment moves, office relocations, renovation projects, cable cleanup, and technology installations.
Move, unpack, assemble, install, and remove computers, monitors, printers, racks, batteries, and related equipment.
Install approved software, OS updates, drivers, security patches, and firmware.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive, and other approved applications.
Perform basic and intermediate troubleshooting of wired and wireless network connectivity.
Provide initial and intermediate support for approved clinical and administrative applications.
Escalate advanced server, network, cybersecurity, application, or vendor-related issues when appropriate.
Create, update, prioritize, and close support tickets with accurate documentation.
Maintain equipment inventory, assignment records, warranties, cabling records, and replacement information.
Educate employees on technology procedures, password security, phishing awareness, and approved system use.
Protect confidential information and comply with HIPAA, privacy, cybersecurity, and organizational policies.
Perform other duties related to the position as assigned.

Requirements

High school diploma or equivalent required.
Associate degree in information technology, computer science, networking, cybersecurity, or related field preferred.
At least one year of professional information-technology support experience preferred.
Experience troubleshooting Windows computers, printers, software, user accounts, and network-connectivity issues.
Working knowledge of Microsoft 365, Active Directory, Windows operating systems, and common office technology.
Ability and willingness to perform physical installation, cabling, equipment-moving, and field-support duties.
Strong customer-service, communication, documentation, and problem-solving skills.
Ability to manage multiple requests and prioritize issues based on urgency and operational impact.

Technologies

Active Directory
Microsoft 365
Windows operating systems
Outlook
Teams
OneDrive
Microsoft Entra ID
Intune
Group Policy
cable testers
punch-down tools
crimpers
drills
ladders

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

On-Call and Work Schedule

Participate in the Information Technology Department’s rotating after-hours on-call schedule.
Remain reachable and respond promptly while on-call coverage.
Provide remote support when possible and report on-site when necessary.
Respond to urgent issues affecting patient care, communications, safety, security, system availability, or hospital operations.
May require occasional overtime, evenings, weekends, or holidays for outages, emergencies, upgrades, cabling projects, equipment installations, maintenance, and special projects.
Follow organizational policies regarding timekeeping, overtime approval, call-back pay, and on-call compensation.

Physical and Work Requirements

Regular walking, standing, bending, kneeling, crouching, reaching, climbing, lifting, and carrying.
Spend a significant portion of the day away from a desk while responding to requests and completing installations.
Lift, carry, install, and move equipment up to 50 pounds.
Push or pull carts and move larger gear with assistance.
Climb and work safely from ladders or step stools.
Access spaces such as under desks, above ceilings, behind equipment, and equipment rooms.
Use hand tools, power tools, cable testers, punch-down tools, and other approved installation equipment.
Work in offices, hallways, nursing stations, patient-care areas, mechanical areas, and hospital facilities.
Respond remotely or report on-site while on-call coverage.
Comply with hospital safety, infection prevention, privacy, security, attendance, and timekeeping requirements.

Pay

Hourly rate: $17.00 - $20.00 per hour

View full job page →

Get Support Jobs in Pineville, KY alerts

New Support Jobs in Pineville, KY, daily.