Support Jobs in Portage, MI

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Today

IT Support Technician

Micro-LAM, Inc. Portage, MI

Portage, MI

Today

Full time End User Support Hardware Support Help Desk Support

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Job Description

Support end users and internal teams by troubleshooting, deploying, and maintaining IT systems across devices, Microsoft environments, and line-of-business applications.

Responsibilities

Deliver fundamental to advanced technical support for office equipment and end-user needs, including PCs, peripherals, printers, and network
Support line of business applications, Microsoft operating systems, and Microsoft Office products
Provide support for cellular devices and manage device-related issues for end users
Contribute to IT documentation and update the end-user ServiceNow knowledgebase
Deploy and maintain company IT assets, including desktop/laptop PCs, printers, network hardware, backup server, and Apple mobile devices
Investigate alerts and notifications from the remote monitoring and management system and respond via service tickets
Ensure timely, accurate issue resolution for customer requests
Communicate progress and resolutions with customers and vendors using phone, email, and ticketing
Follow company-specific User Administration and security guidelines
Maintain accurate, thorough documentation in the service ticketing system
Assist and/or train other team members when support is needed
Support infrastructure improvement projects, including taking the lead on projects where competency is demonstrated
Perform minimal travel to other states to support remote locations as needed

Requirements

Excellent knowledge of Windows operating systems and Intel-based PCs
Three years of experience in a similar position
General understanding of Windows Server roles including DHCP, NTFS sharing & security, and print server
General understanding of network topology and BCDR operations, plus associated hardware
Working knowledge of, or ability to learn, multiple software technologies including network management systems, software deployment systems, and hardware management systems
Demonstrated ability in the diagnostic process for technical issues
Ability to work independently and with direction from IT leadership
Excellent technical writing for documentation and ticket management
Strong interpersonal skills including communication, active listening, and customer care
Ability to multi-task and adapt quickly to change
Understanding of support tools and techniques used to provide IT services
Self-motivated for a fast-moving environment
Associate’s or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience
Experience with scripting and automation tools preferred
Professional IT certifications preferred/required such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network+

Technologies

Windows operating systems
Microsoft Office products
Microsoft operating systems
Microsoft Windows Server
DHCP
NTFS sharing & security
BCDR operations
ServiceNow
Remote monitoring and management system
Service tickets
Network management systems
Software deployment systems
Hardware management systems
Apple mobile devices

Work Environment & Physical Requirements

Manufacturing and office environment
Moderate walking, standing, stooping, bending, kneeling, and reaching
Occasional lifting and carrying up to 50 pounds
Operate tools, equipment, and machinery according to company policies and procedures
Maintain a clean and safe work area
Follow established safety procedures
Correct unsafe conditions when possible and report hazards to management or the Safety Committee immediately

Location: Portage, MI (onsite)

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