Support Jobs in Red Bank, NJ

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Level 2 IT Support Technician – Help Desk & Field Support

Monmouth Cyber Red Bank, NJ

Red Bank, NJ

Today

$54k - $70k/yr Full time Active Directory End User Support Exchange

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Job Description

The Level 2 IT Support Technician role at Monmouth Cyber combines help desk and Level 2 technical troubleshooting with project support and onsite client assistance. Based in Red Bank, NJ, the position is approximately 70% help desk and technical escalations from the Red Bank office and 30% onsite support at client locations.

Role Overview

In this full-time, onsite role, you will provide Level 2 support across multiple client environments, own support tickets from intake through resolution, and assist with more complex issues escalated from Level 1. You will also support onboarding and offboarding, monitor environments using RMM and security tools, and contribute to ongoing improvements to service delivery.

Responsibilities

Provide Level 2 technical support across multiple client environments
Troubleshoot Windows desktops and laptops, including Microsoft 365, applications, printers, connectivity, user accounts, permissions, and other business technology issues
Own support tickets through resolution, keeping clients informed throughout the process
Handle escalations from Level 1 technicians and assist with complex technical issues
Perform root-cause analysis and work toward permanent solutions for recurring problems
Support user onboarding and offboarding
Monitor client environments using RMM and security tools, proactively responding to alerts
Support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA, licensing, and user administration
Troubleshoot networks and security-related components including firewalls, switches, wireless, VPNs, DNS, DHCP, and internet connectivity
Support Windows Server, Active Directory, file shares, permissions, backups, and related infrastructure
Troubleshoot endpoint, identity, cloud, and cybersecurity-related issues
Travel to client locations within the service area to provide onsite technical support
Install and configure workstations and client technology, including networking equipment, printers, and wireless equipment
Perform workstation replacements, equipment deployments, and onsite maintenance
Represent Monmouth Cyber professionally when working with client employees and leadership
Assist with Microsoft 365 migrations, workstation deployments, network upgrades, server projects, office moves, and other technology initiatives
Configure, test, deploy, and document new hardware and software
Work with the Service Manager and technical team to complete projects with minimal disruption to clients
Maintain accurate ticket notes and client documentation
Create and update technical procedures, configurations, and troubleshooting documentation
Share knowledge with Level 1 technicians to strengthen service-team capabilities
Identify recurring issues and opportunities to improve how support is delivered
Contribute to improvements in service delivery and internal processes
Participate in a scheduled on-call rotation for critical client issues
Assist with occasional after-hours maintenance or project work when required

Requirements

3+ years of IT help desk, desktop support, systems administration, or similar technical support experience
Strong Level 2 troubleshooting skills across Windows, Microsoft 365, networking, and common business technology
Experience supporting Microsoft 365 and Entra ID environments
Working knowledge of Active Directory, DNS, DHCP, VPNs, firewalls, switches, and wireless networks
Experience with RMM, ticketing, remote support, and IT documentation platforms
Strong troubleshooting skills and the ability to work through unfamiliar technical problems
Excellent written and verbal communication skills
Professional and comfortable communicating directly with business clients
Strong documentation and organizational habits
Ability to manage multiple priorities across different client environments
Valid driver’s license and reliable transportation for travel to client locations
Red Bank, NJ 07701: Relocate before starting work (Required)

Tools and Technologies

Windows, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Entra ID, MFA, Active Directory
DNS, DHCP, VPNs, firewalls, switches, wireless
Windows Server, RMM
EDR, email security, endpoint management, managed security platforms
Virtualization

Preferred Qualifications

Previous Managed Service Provider (MSP) experience
Experience supporting multiple client environments simultaneously
Experience with cybersecurity tools such as EDR, MFA, email security, endpoint management, and managed security platforms
Windows Server and virtualization experience
Experience installing and troubleshooting business networking equipment
CompTIA, Microsoft, networking, or cybersecurity certifications

Compensation and Employment Details

Location: Red Bank, NJ (In office with local client travel)
Employment: Full-Time
Work location: In person
Pay: USD 54,463 - 70,304 per year

Benefits

Flexible schedule
Paid time off
Professional development assistance
Tuition reimbursement

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