Support Jobs in Spring Grove, IL

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Help Desk - Entry Level IT

ACKO Consulting, LLC Spring Grove, IL

Spring Grove, IL

Today

$26+/hr Full time Customer Support End User Support Help Desk Support

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Job Description

This entry-level Help Desk position supports clients with remote and onsite technical assistance. You will diagnose and resolve common IT issues across hardware, software, network, cybersecurity, and cloud environments while maintaining a strong focus on customer service.

Role Overview

As a Help Desk Technician, you will provide timely technical support to clients both remotely and on-site. The role includes troubleshooting problems, implementing solutions, and helping ensure client systems remain secure, reliable, and efficient.

Key Responsibilities

Deliver technical support to clients both remotely and on-site.
Troubleshoot and resolve hardware, software, network, cybersecurity, and cloud related issues while providing an exceptional customer experience.
Collaborate with clients to diagnose problems, implement solutions, and support ongoing system security, reliability, and efficiency.

Requirements

Energetic, technology-driven mindset with eagerness to learn, enjoyment of problem-solving, and pride in delivering excellent customer service.
Self-motivated and dependable approach, with comfort taking ownership of tasks from start to finish.
Enjoyment of direct client interaction, troubleshooting technical issues, and expanding technical knowledge over time.
Self-starter attitude aligned with continuous learning, following established procedures, effective communication, and ownership of outcomes.
Strong motivation to solve problems, provide outstanding customer service, and see issues through to successful completion.
Positive attitude, attention to detail, and willingness to learn are essential for success in this role.

Location and Pay

Location: Spring Grove, IL (onsite).
Pay: USD 26 per hourly.

Benefits

Flexible schedule

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