Support Jobs in Toledo, OH

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7d ago

Help Desk/Desktop Support Analyst

Robert Half Toledo, OH

Toledo, OH

7d ago

Contract Active Directory End User Support Hardware Support

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Job Description

Help Desk and Desktop Support Analyst role in Toledo, Ohio on a long-term contract to deliver reliable end-user technical support across hardware and software.

Responsibilities

Provide first- and second-line support for desktops, laptops, printers, mobile devices, and other end-user equipment.
Troubleshoot issues related to Windows 10/11, Microsoft 365, and common network connectivity problems.
Assist users with login problems, password changes, and other technical support requests in a timely manner.
Image, configure, and deploy devices for new hires, role changes, and offboarding activities.
Escalate complex infrastructure, server, or network incidents to senior IT staff or external partners when required.
Coordinate with third-party vendors and co-managed IT teams to address higher-level issues, including security and systems support.
Maintain an up-to-date inventory of IT hardware and track device assignments.
Install software, apply system updates, and perform routine maintenance to keep endpoints functioning smoothly.
Explain issues, solutions, and recommended next steps to users across varying technical skill levels.
2 to 4 years of hands-on experience in IT support, desktop support, or similar help desk roles.
Hands-on experience troubleshooting Windows-based systems.
Working knowledge of Active Directory for basic user account management.
Familiarity with Microsoft Office 365, service desk ticketing systems, and standard support workflows.
Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting.
Strong customer service and communication skills for supporting a diverse user base.
Ability to identify escalation needs and follow proper support channels.

Requirements

2 to 4 years of practical experience in IT support, desktop support, or help desk settings.
Direct, hands-on troubleshooting of Windows-based systems.
Familiarity with Active Directory for basic user account administration.
Experience with Microsoft Office 365, service desk ticketing platforms, and standard support workflows.
Foundational networking knowledge, including Wi-Fi and end-user connectivity troubleshooting.
Strong customer service and communication skills, capable of assisting a diverse user base.
Ability to determine when escalation is needed and follow established support channels.

Technologies

Windows 10
Windows 11
Microsoft Office 365
Active Directory
Service desk ticketing tools

Benefits

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

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